Casinoways1 Reviews 

Antwoord van Casinoways1

25 sep 2026

Dear Clare

Thank you for bringing this to our attention. We take withdrawal delays very seriously and would like to help resolve this for you immediately.

To investigate your transaction, we need a few more details:

Your account username or registered email address

As soon as we have the details shared, we'll proceed and review the delays you've experienced

Regards

Antwoord van Casinoways1

Gepubliceerd op 21 aug 2026

Hi Dean,

Thank you for reaching out. We take allegations like this very seriously, but we need a bit more information to understand what happened and look into this for you.

Accordingly could you please share a few more details regarding your feedback ?

Once we have the specifics we'll be able to investigate the issue immediately and work toward a resolution

Thanks in advance

Antwoord van Casinoways1

10 jun 2026

Dear Sean,

We are thrilled to hear that your overall experience has been smooth and that your first withdrawal was processed and received within just a few days. We always strive to make payouts as seamless as possible.

That being said, we also really appreciate your constructive criticism regarding our withdrawal interface and the rewards program, on which improvements we are currently working

In the meantime, if you ever need anything else or have further suggestions, please don't hesitate to reach out to our support team both via chat or at support@casinoways.com

Warm regards,

Antwoord van Casinoways1

Geüpdatet op 25 mei 2026

Hi Mr Khanee,

Our records confirmed that you manually cancelled your own withdrawals, and the funds were subsequently returned to your balance and wagered through your gameplay.

Additionally, you can verify our response by reviewing the timestamps in your "Transaction History" and "Bet History" tabs within your account.

Regards

Antwoord van Casinoways1

18 mei 2026

Dear Mrs. Bowen,

We understand it is frustrating to see a balance reduction, but the deduction occurred because the bonus you claimed had a maximum withdrawal limit of €20.

Moreover, upon claiming this offer, you were informed that winnings would be capped at this amount. Consequently, once the wagering requirements were completed, our system automatically adjusted the balance to reflect the maximum payout allowed.

Consequently, since your winnings originated from the free spins, this limit applied to the entire session, and any funds exceeding €20 were forfeited in accordance with the promotional terms.

Warm regards,

Antwoord van Casinoways1

11 mei 2026

Dear Carl,

Please note that verification is a standard procedure applicable to all of our users. Accordingly, in order for your account to be completely verified, we require documentation for the payment methods used.

However, if you no longer have access to the specific methods/instruments that were requested, you can provide bank statements or a closure letter from your bank instead. These documents serve as proof of ownership for those old accounts.

Once you upload these alternatives to your profile, our team will prioritize your review so we can complete your account verification in the most timely manner

Warm regards,

Antwoord van Casinoways1

6 mei 2026

Dear Maria,

Congratulations on your win!

Great news: your account verification is now successfully completed, and your 200 EUR winnings were processed and paid out yesterday, May 5th.

You should see the funds in your bank account within 5 business days, depending on your bank's processing time.

Thank you for your patience while we finalized everything. Enjoy your winnings!

Warm regards,

Antwoord van Casinoways1

4 mei 2026

Dear Richard

Thank you for your review however do note that upon claiming a bonus, players are granted full visibility over the maximum withdrawable amount associated with that specific promotion.

Consequently, if the final balance at the point of withdrawal exceeds the previously stated cap, any excess winnings are considered void per the agreed-upon terms, as it was done in your case

Thank you in advance for your understanding

Regards

Antwoord van Casinoways1

20 apr 2026

Hi David,

We're reaching out regarding your recent experience and the review you posted.

So to begin with, we want to first clarify that we have successfully processed a full refund for your transaction as a one-time exception. Moreover, we have sent you a confirmation that this transaction was refunded, so you should see the funds reflecting in your account shortly (depending on your bank's processing times).

Accordingly, since we have resolved this matter and ensured your funds were returned, we would truly appreciate it if you would consider amending or updating your review in order to reflect the correct details

In the meantime, if you have any further questions, please don't hesitate to reach out!

Antwoord van Casinoways1

6 mrt 2026

Dear Laura,

We understand that having winnings voided is an incredibly frustrating experience. However, to ensure a fair and accurate "Review of our Casino", it is important for the "Reviewer" to provide the full context of this case.

So, while we appreciate your perspective, it is necessary also to complete the picture by sharing the outcome of your mediation with Casino Guru since you failed to mention in your review that your complaint was already rejected from their end.

Moreover, after we submitted the evidence regarding the account's activity and the Breaches made from your end, their official assessment concluded that our actions were in line with standard industry practices.

For the visibility of the audience, we are also sharing the conclusion from their review:

"After a thorough review of your case and the information provided by the casino, we regret to inform you that your complaint has been rejected as unjustified.

Chargebacks are considered a very serious risk factor in the gambling industry. When a player is associated with chargeback activity, casinos are entitled to take strict measures to protect themselves, including permanently closing the account and voiding winnings. This applies regardless of whether the chargeback occurred at the same casino or at another operator.

In such situations, the standard and fair approach is for the casino to refund the player’s original deposits, which was done in your case. Based on the evidence reviewed, the casino acted within acceptable industry practices.
We understand that this outcome is disappointing, but under these circumstances, we are unable to rule in the player's favor."

Given this independent assessment, we consider that all of the actions taken on your user's account from our end were completely justified and appropriate, and additionally, we are happy that the "public" was able to hear our side of the story as well

Antwoord van Casinoways1

3 mrt 2026

Dear Patricia

We are so sorry for the frustration we've caused you, but do note that after we’ve reviewed your remaining documents, we decided, as a one-time exception, to successfully complete your account verification!

The above means that you are now all set to log in and re-request your withdrawal. Once you've submitted that, we’ll be happy to prioritize your request and get those funds processed for you

Thank you in advance for your understanding

Regards

Antwoord van Casinoways1

12 jan 2026

Hi Vicky,

We love this review just as much as you love the site! Thank you for the shout-out regarding our weekly free spins and no-wager rewards. Being a trusted, go-to spot for our players is exactly what we aim for.

Good luck on the reels this week, and thanks for being so loyal to Casinoways!

Regards,

Antwoord van Casinoways1

5 jan 2026

Hi Nicky

While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.

The winnings of €278 were generated on your end while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit of €200.

Accordingly, when your withdrawal was requested, we applied these terms, and that is why only €200 were successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.

Still please be assured that while we truly value your loyalty, in order to remain fair to all our players, we must strictly adhere to the rules that apply to promotional funds.

Regards

Antwoord van Casinoways1

Geüpdatet op 29 dec 2025

Hello Sinziana,

While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.

The winnings of €4,200 you mentioned were generated while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit of €2,000.

Accordingly when your withdrawal was requested, the system automatically applied these terms, which is why only €2,000 were successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.

Still, please be assured that while we truly value your loyalty, to remain fair to all our players, we must strictly adhere to the rules that apply to promotional funds.

Regards

Antwoord van Casinoways1

Geüpdatet op 29 dec 2025

Hello Kim,

We’ve carefully reviewed your case and understand your frustration regarding the actions taken on our end; however, we have to address the specific findings that led to this decision.

As clearly stated in our Terms and Conditions, our platform strictly enforces a "one account per user" policy. Still, according to our records, your original account was created in 2024, and on the other account that you recently used the first two deposits, were placed on December 22nd, 2025. On this account, you also claimed multiple bonus offers related to these two deposits, and this very same account, after account verification was completed, was flagged as a duplicate account of your originally created account in 2024 in our system

Accordingly, since maintaining multiple active accounts is a significant breach of our Terms & Conditions, we were unable to process the winnings from the duplicate account. However, we aim to be fair, so rather than simply voiding the entire balance, we have refunded both of your deposits as an act of goodwill, and left your originally created account from 2024 - active

That is also why based on our actions, we consider your review as completely unfair and unjustified, and we would appreciate it if you could update the review in question with all relevant facts

Finally, we understand this isn't the outcome you were hoping for, but these rules are in place to ensure the integrity of the site for everyone.

Regards

Antwoord van Casinoways1

15 dec 2025

Hello Nicky,

Thank you so much for taking the time to share your feedback!

Furthermore. we are delighted to hear that you have had positive experiences, especially with smooth withdrawals and achieving some big wins! It's also great that you enjoy games from our game Providers. Additionally, we always strive to make the verification process as quick and seamless as possible, so we're glad it's been great for you.

We have also noted your comment about some of the games not working and will pass this on to our technical team for review.

Thank you once again for your loyalty and positive review, and if anything, please feel free to contact our support, which is available 24/7 both via chat or at support@casinoways2.com

Regards

Antwoord van Casinoways1

24 nov 2025

Dear Kristy,

Thank you for your message and for taking the time to share your experience.

After reviewing your account, we would like to clarify that all the winnings in question originated from a Reload bonus offer, which includes a maximum withdrawable amount of 10× the deposit, as stated in the bonus terms.

This is why, at the withdrawal stage, any winnings exceeding €1,000 were capped.

Accordingly, no errors or breaches were made on our end during the capping process.

At last, we understand that bonus terms can sometimes be confusing, and we are always here to clarify anything you may need, so if you have any further questions, please feel free to reach out via chat or via email at support@casinoways2.com

Regards

Antwoord van Casinoways1

Geüpdatet op 21 nov 2025

Hi Anthony,

Thank you for reaching out, and we’re sorry for the frustration caused by the delay with your missing deposit.

However, please rest assured that we are currently investigating the transaction with our payment partners, and as soon as we receive an update, we will contact you right away.

We also want to assure you that no funds are lost, meaning if the transaction is confirmed as failed, the amount will be refunded directly to your bank account. If it is successful, it will be credited to your player's account accordingly.

Thank you for your patience, and we apologize again for the inconvenience. If you need anything else in the meantime, please don’t hesitate to let us know.

Kind regards,

Update: Dear Anthony, we've been informed that your deposit has now been successfully returned to your Bank account, and the funds should already be with you
so we would appreciate it if you could update the above review with the new information

Antwoord van Casinoways1

7 nov 2025

Hi Daniel,

I’m sorry to hear that you’ve been having issues with your free spins

Still to get this sorted and have replacement spins credited to your account, please reach out to our Support Team either via live chat or by emailing support@casinoways2.com
so that our support is able to verify your details and assist you right away.

Thank you for your patience and understanding!

Kind regards,

Antwoord van Casinoways1

21 okt 2025

Hi Simon,

Thank you for sharing your feedback.

First of all, we’re sorry to hear that your experience hasn’t met your expectations; however, do note that all of our games are fully certified in order to ensure fair outcomes for every player, meaning getting winnings is based only on pure luck

In addition, regarding withdrawals, the minimum limit of 100 EUR is clearly stated in our Terms and Conditions and follows standard industry practice.

That said, we understand your frustration and would be happy to review your account to see if there’s anything we can do to assist further.

Accordingly, please feel free to reach out to our support team both via chat or at support@casinoways2.com in case you need any additional assistance or clarification

Kind regards,