Cawleys Waste & Resource Management Reviews 

Where do I start. We have been using Cawleys for a good few years now but for around the last year or so the service has declined so much that its through the floor. Our collections have not been happening when they should be and whenever I phone, and after waiting about 45 minutes each time to get through, I get told they will collect 'tomorrow' by someone who doesn't check and also really doesn't care. Tomorrow happens and still no collection. Our bins (DMR) have been overfilling and with the wind we have regularly our cardboard is spread around the car park. I sent email upon email to LS complaining about the service of both the collections and the people at the other end of the phone and she has ignored me each time. This is the person who is supposed to be the Customer Service Team Leader. I have now cancelled our collections and they should be collecting their bins in the next couple of weeks, we'll see!

I would give zero stars if i could. Have been trying to make contact since September 2024 to amend contracts with no progress. Now trying to cancel so can move to a better provider but still no contact being made. Absolutely horrendous.

Worst service ever. No responses from Customer Services Manager or the Commercial Support Team Leader despite numerous voice messages & emails. Missed collections. Terrible company that probably wont be in business much longer.

Update No response from Cawleys from numerous case studies raised. No idea why they bother with case studies as they just ignore them. All I want is the money they have taken illegally & the bin removed from our premise & we can forget they ever happened.
Update - Bin finally removed 😏

I have had a positive response to this & will update + change rating as we go.
Great response from Suez & Cawley's, all waste issues in my school have been soughted, back to the reliable company they was before.
Thank you Graham C

Had become an unreliable company since we're bought out by Suez group.
Phoned today & another promise I expect to be broken.

Update 10-6-2025
Bin pickup improved, then they broke a bin nearly 2wks later no new bin, 20minutes so far waiting for phone to be answered. New bin was delivered.
17-06 no bin collection for week and a half again don't remember the last time cardboard was emptied, 20 minutes on the phone waiting, promised pick up nothing.
Was also told someone will phone me, nothing even gave my personal number so they couldn't do the we phoned excuse.
Apparently no one let them in Friday when I was here all day & reception has 2 people so would of heard the buzzer.
20-6 still no cardboard pickup, my bin store is full of it, dangerous now nearly fell over.
They replied to my review 3 days ago, I supplied the information still nothing, just replied to look good ????
20-6 cardboard bins picked up, still got cardboard everywhere in the bin store.
Received a call this afternoon, a man (I don't give out names) from Suez apparently, lot's of excuses but has promised action & has given permission for me to call him direct, a positive call with hopefully a positive outcome, rest of cardboard to be collected Friday (I asked for a few days) as I have to break it all down & put in bins. I will update.
27/6 phoned me & all bin's collected, will see how it goes but seems to be looking up.
10-8 changed collection day to try to solve, great improvement, all seems to be good at the moment, will update when the school opens.

Sorry, but I have to echo the review above.
We have waste bins at one site and recently added a general waste skip at another site, this was delivered over 2 months ago for a 2 weekly collection. The skip has been full for over 2 months now and despite over 10 phone calls and numerous emails nothing has been done!
Our landlord is now complaining that rats have been seen and they only reluctantly agreed for us to have permission for the skip on the condition it did not cause any issues. Subsequently we have now had to pay to take rubbish to the local dump and we also have been overfilling our existing bins at a different site, now Cawleys have also stopped collecting these on time!!
Someone needs to sort this ASAP