EDF Heat Pumps Reviews 

So nice to have a warm house during the winter at last ,after 30 years here of needing to add an extra jumper or two.

I have just been quoted for an air source heat pump system by C B heating (EDF) and I want to write this review to say how impressed I was with the whole experience. Jennifer Humphrey, my point of contact was first rate, professional, helpful with every aspect including the BUS grant (no effort from me) of what was required. She was always on hand to contact and return calls as were her colleagues who were in contact throughout. The quote was prompt, simple to understand and clear with no added queries.Great service, so professional all round.
Thank you.
J Crowhurst (Staffordshire)

WK Heating and Plumbing installed my Ideal Heat Source Pump and replaced ten radiators. The installation team, led by Winston Gallagher were professional, polite, hard working with an excellent eye to detail. Haley Dare acted as the install Liaison and kept me well informed prior to and after the installation. A mention should also go to the electrician who wired in the system, he also was professional with a good eye to detail.

Alex who fitted the heat pump extremely professionaland experienced.Arrived on time and explained the whole procedure of the fitting and the timeline.On completion which only took two days went into great lengths on how it works, what to do if things went wrong ,costs of running it,but best of all cleared and took all the packing away,can we also mention the electrician who came as well who was equally as good as Alex

We are very pleased with the great help we received from Hayley dare and her team.And of course the hard work from the installation team throughout the job.we are also aware of the ongoing support if we need any. Top marks.

Was cautious about selecting a supplier for our heat pump but would definately reccommend these guys! Everything from selecting the right pump for us and out chats with the sales team, the options offered, the price, the seamless installation (thank you Ryan Prysiazny) and the install liason support (thank you Hayley Dare) was brilliant! My advice to anyone doing this is make sure you read all the info and dont be afraid to ask questions! V happy here, thank you to all the team

We had to consider a new heating system when our oil boiler became old and inefficient. An Air Source heat pump offered a good solution as we have solar panels. We are very pleased with the new system with loads of hot water readily available and the heating working well. It was important to listen to the advice and instructions from our provider and installers as the system is different from the oil boiler in that it provides a consistent warmth rather than instant heat but works just as well. Our Install Liaison, Hayley Dare was extremely helpful as were all the staff at EDF Heat Pumps. Our Installation Team were Pro Heat Solutions, Norwich who were absolutely brilliant. They arrived on time every day and worked really hard while at the same time answering all our questions and treating our home with the greatest respect. Overall our experience was really good.

EDF/CB Heating provided the most cost effective solution. Steph and Hayley organised the install, and communication was excellent.

Our installation went perfectly, Mark and Ben’s workmanship is so good, they worked so hard to bring everything together.

A joy to have on site.

I honestly can't tell everyone that EDF especially Stephen Heywood have been beyond Helpful. They are incredibly polite but also very easy to talk to and you can have great Fun with them all aswell. Stephen is incredible. My Husband has been very poorly and he sent him an Amazing Bouquet of Flowers via M&S. It says 5 star rating but I would give them 10 out of 5 xxx

Pro Heat installed my new air source heat pump and it was done ina very professional manner with no fuss and all my questions were answered their work is very tidy no mess what's so ever. Just one problem need to buy more biscuits now make sure you have plenty in your tin and they are partial to a bit of cake ha, ha only joking they deserve it would recommend them to anyone who is getting work done in their house. Thanks guys perfect job well done.

I have recently had a heat pump installed by EDF and I would like to say that the service from the installers and from Hayley in the main office was excellent in all respects.

Everything went to schedule with no hiccups and it is now working perfectly.

Awful service and company to deal with. Absolute nightmare and low quality pumps that leak. Parts not fit for purpose, has caused a lot of stress!

From start to finish the application and subsequent installation of heat pump with new boiler and radiators was highly professional and reassuring.
Appreciate Hayley Dare keeping oversight on the process.
But really impressed with Billy who was the senior plumber. Extremely capable, quick and helpful.
Can’t really fault this.. wish my solar panel was going so smoothly.. that is with a different company..

The installation of my heat pump went well and I would like to say thank you to everyone involved the installation team was very helpful clean and tidy and friendly so a big thank you to everyone Sandra and Jeff Jones.

Liam and the installation team did a great job on site, with what was a complex install. They kept me updated and minimised the impact on hot water and heating. The controls were explained and they checked I had a working system before leaving. Hayley did a great job of liaison at CB Heating.

Brill to deal with!! From enquiry to completion! Kyle was my initial contact several years ago, kept in contact with me. When we decided to take the plunge, was a great contact! From start to completion was 2 months exactly! One we signed the contract, we were passed over to the install team. Stephanie helped us first, then passed over to Hayley who checked in with us several times!
Our install team Ryan, Colin, and their apprentices were super thorough and kept the place tidy and it was like the install was super smooth!
Highly recommend!!!
Thank you guys

Although my circumstances changed and I did not proceed with getting a heat pump, I was more than impressed with the communication, responsiveness and professionalism offered by the company. In particular, I have to name Ramya, Jason and Jacob for their understanding and support whenever I had questions and needed further clarification or explanations as to decisions. They helped find ways to fit my needs and design the system competently around my house and desires. I would not hesitate to recommend them, and when I revisit having a heat pump I will certainly contact EDF Heat Pumps/CB Heating again.

The five stars:
-The Installation team: WOW. Brayden Mayne and his team are great! Brayden has an impressive CAN DO attitude. He is corteous, efficient, effective, a great leader, an amazing person to deal with, and I felt supported all the time, he even lent me some electric radiators. Thanks Brayden and the team for such a magnificent installation experience!

- The Customer Service team: Another impressive experience. Hayley Dare was very caring during the whole process and she was constantly checking how things were going, and kept me udated of any development. Leanne and Gemma were also very caring, during the installation some cold days were experienced and they arranged for another radiator to be brought over, which they said I was allowed to keep! Ramya is also great. They also arranged for an electrical switch to be installed at my electric metering point and also for the EPC.

- The Survey team - Sam was extremely thorough. She did a fantastic assessment of the heat loss at my property and she made excellent recommendations on how to run the heat pump suitable to my house.

-The lovely perks: 7 yrs guarantee and 7 yrs service plan, discounted radiators and £1000 discount (but see below), plus the government BUS grant (£7500), a process which they also manage, and 24-month no interest loan to pay for the system.

- The three stars (or two):
The Sales team. They treat you very well and politely but once they get you hooked and you paid the deposit, it is found out that you were misquoted with a lower capacity heat pump (Daikin 4Kw) when actually the size and heat loss of the house needs an 8Kw system. A Sales team advisor (which will remain nameless) mentioned that if that was the case they will respect the original price quoted. However the Daikin 8Kw failed the noise assessment so they said I needed an Ideal Logic Air 8Kw, however, the price on the quote increased over £1k, and yep the no increase mentioned by the Sales rep only applied for heat pumps of the same brand....;( Therefore, you need to cough up more money (over £1k) or else lose the deposit which is rougly a similar amount.

Anyway, so far upgrading to a heat pump on a pressurised system from a condensing boiler on a vented one has made a great upgrade to my house for a price slightly higher than an an upgrade to a combi boiler. However, the environmental gains from moving to electricity-powered heating from fossil fuels is a win-win.

Do I recommend EDF pumps/CB heating, yes totally. Just be mindful that they will misquote you to get more money out of you. Shame, as otherwise it is a great company.

The installation did not go smoothly but the aftercare I have received has been excellent. Ryan is a fantastic engineer and is an excellent resource for almost any snag.

We had a very disappointing experience after nearly three months of surveys, paperwork and waiting for a heat pump installation that ultimately never went ahead.

From the very beginning, we explained the difficult access to our property, including the staircase access, and were repeatedly reassured by the sales team that it sounded like a straightforward installation, that only a small unit would likely be needed, and that the installation could be completed within around 14 weeks. The sales process felt very pushy and gave us confidence that this would be an easy job for the company to deliver.

Based on those assurances, we paid a £1,500 deposit and proceeded in good faith. We were also left without heating while waiting for the project to progress.

After months of delays and uncertainty, we were eventually informed by the Health & Safety team that the property may actually be unsuitable due to manual handling risks relating to the access. The access arrangements had been explained from the start and had not changed at any point, so the fact this was not identified much earlier by the company is honestly quite shocking.

I fully appreciate the importance of health and safety, but the communication, expectation management and late-stage handling of this project have been extremely poor and caused significant stress and inconvenience. Unfortunately, it leaves the impression that the priority was securing the deposit and sale before properly assessing whether the installation was realistically deliverable.

I would strongly advise anyone with any access constraints to ensure they receive a proper feasibility assessment at the very start before committing time, money and months of waiting to a company that may not ultimately be able to deliver what they initially promise.