Certass Ltd Reviews 

Never ever been bothered to post a bad review about anyone but the customer service from certass is the WORST I've ever experienced. Rude, unhelpful, uncaring and incompetent. NEVER EVER use a company that claims to be protected by them as they are awful.

UPDATE TO THE REVIEW BELOW 24th OCTOBER 17

After instructing a solicitor who in turn instructed a chartered surveyor, a detailed report was sent to the other side showing that the doors were not fitted correctly. A fairly damning indictment.

A full refund of the cost of the doors was received in addition to associated costs.

So after more than 3 years of fighting completely unsupported by CERTASS the case was found in my favour.

CERTASS should be ashamed and ought to bring to task the staff members who treat customers terribly.

A response from CERTASS with their view would be a start. Happy to share the surveyors report to aid any learning that may be needed.

I chose my tradesman partly for the CERTASS backing and protection. This proved to be pointless after attempting to follow the complaints process set out by CERTASS. I too had the misfortune of dealing with Samantha and Fiona. Completely incompetent and rude. Complaint took almost a year to be acknowledged. Did not even have the decency to provide a final outcome or reply to any emails. Tradesman did not adhere to CERTASS' own regulations, did not pay my deposit to the protection scheme and did not register the work within the timescales set out by CERTASS. CERTASS have ignored all of these points and as such are as negligent as the cowboys that carried out the work. This has since gone through UKAS who have conducted an investigation and found numerous failings within CERTASS. They could not divulge these to me in full due to "confidentiality" however advised that they had received a number of complaints and had found that CERTASS are not fulfilling their obligations. Do not be fooled in to employing a tradesman on the strength of this racket. Completely pointless and staffed by the most incompetent people you could ever come across. I will be taking my claim to the small claims court and will update my post upon successful completion.

Had a complaint with a contractor this company approved. We followed the complaints procedure, when it reached this company they could not be bothered to even acknowledge us. After persisting they deliberately undermined our complaint whilst their cowboy broke every so called rule they have. Raising a complaint on social media led to them blocking the account with still no response or help. Dealt with their rude condescending staff (Fiona & Samantha) very poor. Got the distinct impression this company is run from someone's spare bedroom in their spare time. Be warned, they are nothing more than a supplier of van stickers and its time they were shut down!!