Excellent online support. Staff always answer my queries with clear, helpful replies. I feel confident in using this investment platform simply by knowing I can access their support. Thank you!
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Lees wat reviewers zeggen
A few things to watch: - Monies paid into accounts on the platform take several days to arrive. That is time you are out of the market with no doubt CSD benefitting from the interest in the meanw... Toon meer
I have handled two JISA's using CSD. I have used their website to trade and once to exchange secure messages - no problems have been experienced. I have never phoned. Annual charge of 0.35% is av... Toon meer
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Geschreven door het bedrijf
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Contactgegevens
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Verenigd Koninkrijk
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4,0
Goed
179 reviews
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Antwoord van Charles Stanley Direct
Dear Robert:
Many thanks for taking the time to leave feedback and I'm pleased to read that we were readily and promptly able to help. That is exactly what we aim for!
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Ian:
I'm glad to read that we were able to assist readily and also I passed your comments to Tia. We appreciate you taking the time to leave your feedback, and are here to help as and when you need us.
Best regards,
Louise
Louise Miller
Head of Client Experience
Answer the question
Answer the question. I asked how long it would take to transfer the shares, that was not answered.
7 september 2026
Antwoord van Charles Stanley Direct
Dear Mr Collins:
Please accept my sincere apologies. I can see that you received prompt responses but that part of your query was unaddressed. Fortunately we can organise such transfers quickly and readily, without charge. I'll send you a secure message now with further details that will allow you to reply should you have any further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Excellent online support
Excellent online support. Staff always answer my queries with clear, helpful replies. I feel confident in using this investment platform simply by knowing I can access their support. Thank you!
25 augustus 2026
Antwoord van Charles Stanley Direct
Thank you very much for the feedback. We do our best to provide responsive and supportive answers to the queries we receive and I'm very pleased to read that this is the level of service you've received from us. We are here as needed!
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Jordan:
Thank you very much for the feedback. I'm glad you've had a positive experience with us. We are here as and when you need us.
Best regards,
Louise
Louise Miller
Head of Client Experience
Unclear fees and poor website
Unclear fees and poor website. Wouldn't recommend.
27 juli 2026
Review zonder uitnodiging
Antwoord van Charles Stanley Direct
Dear JK:
I'm really sorry that we didn't meet your expectations. Our charges should be easy to find, both for new and existing clients but are here for reference: https://www.charles-stanley.co.uk/services/invest/diy/online-investing/rates-and-charges. We are also on hand to answer any queries you may have about them. And watch this space with respect to the website!
Best regards,
Louise
Louise Miller
Head of Client Experience
Fees charged were quite excessive for…
Fees charged were quite excessive for the amount I had invested. I would avoid Charles Stanley Direct and search for an alternative investment platform where fees are more fair and reasonable.
16 juli 2026
Review zonder uitnodiging
Antwoord van Charles Stanley Direct
Dear Mr Ahmed:
I'm sorry to read of your disappointment with the charges but appreciate you taking the time to leave feedback. I would at least like to assure you that we do our utmost to offer value for money through our range of services. In the event you have any questions about what you've been charged, I can be reached at ClientExperience@cs-d.co.uk.
Best regards,
Louise
Louise Miller
Head of Client Experience
My query was answered promptly and…
My query was answered promptly and efficiently. It was helpful to have the messaging service.
14 juli 2026
Antwoord van Charles Stanley Direct
Dear Rod:
I'm very pleased to hear that we were able to help so efficiently, which is exactly what we aim to achieve. Thank you very much for taking the time to leave a review.
Best regards,
Marcus
Marcus Tree
Charles Stanley Direct
I was being shown the door
Well Charles Stanley Direct have done what they wanted to do by getting me to move my account - After being with them for over 20 years and only dealing now and again i suppose it not what they want - But it was the way they done it which leaves me angry - First of all they stopped streaming prices and then when i told the call centre they told me a pack of lies by saying it was a issue across their system which was incorrect as i contacted friends who have CS direct account and they are all working fine with their streaming data -The good thing to come from this is that the online dealing platform i have gone to is far far better - So accounts holders beware if your streaming prices stop you know that your being shown the door
14 juli 2026
Review zonder uitnodiging
Antwoord van Charles Stanley Direct
Dear Barry:
I'm really sorry if we were unable to resolve technical issues for you, but please be assured that we still offer streaming prices throughout the service. If we are still able to support you, please contact us directly at ClientExperience@cs-d.co.uk to try and get streaming working for you once again.
Best regards,
Marcus
Marcus Tree
Charles Stanley Direct
Antwoord van Charles Stanley Direct
Dear Sebastian:
Thanks for taking the time to leave feedback but I'm sorry to read of your unhappiness. You're very welcome to contact me directly at ClientExperience@cs-d.co.uk. The changes to our charges were introduced in mid-2024, so this does go back a little while, but I'll be happy to review our records relating to the communications we sent at the time and answer any queries you may have.
Best regards,
Louise
Louise Miller
Head of Client Experience
Once I found my way around I was able…
Once I found my way around I was able to sell investments. Was doing over the weekend so nobody available on chat - they got back to me first thing when they opened but I had already solved my dilemma
20 juni 2026
Antwoord van Charles Stanley Direct
Many thanks for taking the time to leave feedback. We aim to get back to any queries left out of hours on our 'chat' service as quickly as possible and I'm pleased to hear that this happened in your case. We are here if you need us again!
Best regards,
Louise
Louise Miller
Head of Client Experience
Fast response to query while I was…
Fast response to query while I was online. Have always had efficient service from Charles Stanley Direct.
24 juni 2026
Antwoord van Charles Stanley Direct
Dear Ian:
I'm very pleased to see that we were able to help readily, which is exactly what we aim for. Thank you very much for taking the time to leave a review.
Best regards,
Louise
Louise Miller
Head of Client Experience
JISA / ISA queries
i had a number of queries about grand parents contributing to JISAs and others. The online chat experience was great - very quick response and i know exactly what to do
22 juni 2026
Antwoord van Charles Stanley Direct
Thank you very much for the feedback. I'm glad the team were able to help. We're here if you need us!
Best regards,
Louise
Louise Miller
Head of Client Experience
Helpdesk response good
Helpdesk response via online chat was pretty quick and sensible, from a human as well.
10 juni 2026
Antwoord van Charles Stanley Direct
Dear Ray:
Thank you very much for your feedback. I'm pleased to hear that you got a prompt, sensible answer - just as you should expect - and, yes, it would have been from a human too!
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Kerry:
Many thanks for taking the time to leave a review. We appreciate it and are here if we can be of further service.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very poor telephone service especially…
Very poor telephone service especially when placing telephone trades in the US which I'm sure compared with other brokers is quite expensive. It would have been better if the online help (Callum?) had given me the appropriate number rather than the general telephone number to call.
2 juni 2026
Antwoord van Charles Stanley Direct
Dear Jackie:
Many thanks for your feedback which has been noted. Our dealers are able to trade in a wide range of international shares as well as place 'specialist' UK trades. They can be reached directly, but often such calls are first placed to the Helpdesk and then transferred to the dealers. I understand that you didn't get through to the team when you first called, for which I would like to apologise, but thanks for calling back.
Best regards,
Louise
Louise Miller
Head of Client Experience
i was talking to an agent in less than…
i was talking to an agent in less than a minute, and he was really helpful in trying to understand my question , and went off to check.
2 juni 2026
Antwoord van Charles Stanley Direct
Dear Andrew:
Many thanks for the feedback, which we truly appreciate. I hope we were able to help sufficiently with your query. We are here if needed!
Best regards,
Louise
Louise Miller
Head of Client Experience
I didn't get an answer at all
15 mei 2026
Antwoord van Charles Stanley Direct
Dear Alex:
I'm really sorry if you didn't get the service you expected and please feel free to reach out to me directly at ClientExperience@cs-d.co.uk if needed. Checking as best I can I believe that the team here were able to answer your query but if there is anything still outstanding or needing to be followed up please let me know.
Best regards,
Louise
Louise Miller
Head of Client Experience
Communication failure
A fund I hold was due to be merged with another but Charles Stanley failed to inform me. I discovered it myself and was too late to do anything about it. I had to embarrass an apology out of them.
27 mei 2026
Antwoord van Charles Stanley Direct
Dear Sandra:
I'm really sorry about this. I've asked for more details but as a general rule you should have received an advanced notification of the merger and certainly you were due an apology when the issue came to light. We hold ourselves to high standards of customer service and it appears we may have fallen short here. Your feedback is noted and is being escalated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Live chat provided helpful response…
Live chat provided helpful response albeit the next day.
20 mei 2026
Antwoord van Charles Stanley Direct
Dear Mr Coombes:
Many thanks for the positive feedback and I'm glad we were able to help. Live chat is available on business days between 9:30am and 4:30pm but we do our best to pick up queries that arrive out of these hours as promptly as possible the next working day and most clients usually have a response by 10am (sometimes a little later on a Monday morning given weekend volumes)!
Best regards,
Louise
Louise Miller
Head of Client Experience
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