Citizen Watch Company Reviews 

Jeg har købt et ur CITIZEN radiostyret og soldrevet.
To dage efter uret har selv skiftet tid uden grund.
Kæmpe stort skuffelse.
Jeg vil ikke anbefale det ur.

Nachdem meine Solar-Funkuhr fast neun Jahre unproblematisch lief, blieb sie von einem auf den anderen Tag stehen. Laut Anzeige war der Akku ausreichend geladen. Im Karstadt-Uhrenservice Marburger brachte ein freundlicher Herr die Uhr wieder zum laufen. Leider nur für zwei Wochen. Das Problem sollte der Akku sein. Marburger wollte für ca. 50.- Euro den Akku tauschen. Nach vier Wochen erhielt ich ein Schreiben wonach die Uhr angeblich reparaturbedürftig sei und an Citizen eingeschickt werden soll. Kostenvoranschlag 185.- Euro. Was konkret repariert werden soll wurde nicht ausgeführt. Jetzt sind wieder fünf Wochen vergangen und die Uhr ist noch immer bei Citizen. Eine Anfrage auf einen Rabatt auf eine neue Uhr hat Citizen abgelehnt.

A very bad experience with a "Citizen Eco-Drive Solar Men's Watch - Sports Series - Model: AW5000-16L (152034)". Purchased in May. The watch's winder went away a few weeks later.
The watch was sent to Citizen for investigations. Citizen, through the retailer, stated that the watch "must have been affected by an external factor" and therefore the warranty does not apply.
This statement is correct! There was an external factor: I wore it on my wrist instead of leaving it on my desk.
I tried a second time asking how the winder could be accidently removed without damaging the the rest. Same answer.

Conclusion: To put it mildly, the quality of a Citizen watch is poor + The warranty is only valid if the watch does not malfunction. + If you want a Citizen solar watch, try another model and keep an eye on the winder

Compré un reloj directamente con Citizen hace más de una semana y ha sido, sin duda, una de las peores experiencias de compra que he tenido.

Generaron un número de seguimiento de UPS desde el primer día, pero UPS nunca lo ha reconocido porque Citizen nunca entregó el paquete al transportista.

Cada vez que contacto al servicio al cliente me dan una excusa diferente y fechas de entrega que nunca se cumplen. Me dijeron que llegaría el lunes y ahora tengo que seguir esperando sin certeza alguna.

Para una marca que se presenta como “premium”, el servicio y la comunicación han sido pésimos, contradictorios y muy poco profesionales.

Absolutamente no lo recomiendo y no volvería a comprar directamente con Citizen. Ojalá tuvieran un mínimo de transparencia con sus clientes.

J'ai acheté une Citizen SkyHwak eco-drive qui ne fonctionne pas....
J'ai cherché du service depuis 8 jours...
Service client qui ne répond pas
Vendeur dans les boutiques pas formés qui avouent que même les personnes de chez Citizen sont incompétentes....
Bref !
De belles montres !
De belles innovations...
Qui ne fonctionnent pas et pas de service....
Heureusement le vendeur à la politesse de reprendre et de me rembourser....

I bought a Citizen watch for £549.00, just under 4 months after purchase the watch was lost, probably due to a broken braclet or faulty clasp. Citizen have no interest in helping. I either have to accept the loss or pay A £350 excess on my home insurance to replace it.
I will never buy a Citizen product again

I have 4 citizen watches and 3 will not hold time correctly. I've sent one in to citizen for them to have it for 3mos. Saying it was fixed when they sent it back. Just bought my 4th 2 weeks ago and being told to send it in. I will never buy another watch from this subpar company. Their customer service and products are joke

i needed replacement parts for a relatively new citizen watch and was pleased to find they stocked them. the problems started and never stopped when i ordered them...whoever handled the order kept making major errors, i had to redo the order several times over the phone before they were able to get it right...BUT when i went to pay on their link, the problems started all over again with the form not working, clearing my information off, and after forcing me to do numerous attempts to pay, said i'd used too many attempts and had to complete the order by phone, even tho citizen says they can't take phone payment. it's catch 22 and insane. it's as if Barnum and Bailey designed their customer service dept and website payment forms.

Jag är väldigt besviken på Citizens gummiarmband i ljusa färger. Jag använde en helt ny klocka i bara tre dagar och råkade ta på mig en tröja som färgade av sig lite – men armbandet sög åt sig färgen så pass mycket att det inte gick att få bort, oavsett vad jag provade. Det är märkligt att ett så dyrt armband ska vara så känsligt. Jag rekommenderar verkligen inte deras gummiarmband i ljusare nyanser.

Disappointed with Citizen’s service and warranty support I sent my Limited Edition Citizen Eco-Drive Perpetual Chrono A-T (No. 1231/2500) for service under order SO00453501. I paid to ship the watch insured and included all required documentation. After their evaluation, Citizen quoted $110.16 for ultrasonic cleaning, strap replacement, and a basic time/date adjustment. The entire process was extremely slow. I shipped the watch in mid-September 2025, but I didn’t receive any acknowledgment until October 15. The estimate arrived October 28. Email replies took days sometimes more than a week with no meaningful updates.I escalated the case, provided proof of purchase, and requested a goodwill discount, especially since this is a numbered, limited-edition piece, but the supervisor still refused any adjustment. For a brand that markets itself as “premium,” this experience felt like zero loyalty recognition, no flexibility, and no real customer care. Even the strap a basic wearable part that naturally wears out was treated as a full-price charge, not as part of long-term product support. After this experience, I can’t recommend Citizen to anyone unless they improve their turnaround time, warranty coverage, and customer service response standards. A premium brand shouldn’t act like a budget repair center.

I bought Eco-drive citizen watch costing me close to C$ 450 at Paris Jwellery at Sunridge Mall in Calgary, Alberta, Canada. When I Purchased it, shop changed the battery as it was a bit old so the replaced battery must last at least one year guranteed or even more up to 2-3 years.

It was malfunctioned some reason within year or so during COVID time. I wasn't told what type of battery inside and when I visited my home country Nepal and tried to replace the battery, watch repaired shop open the watch but couldn't fix the problem and suggested me to get the battery replacement with the company itself.

I brought it at the same shop and left it for the battery replacement from the Citizen Company sometimes around early Sept 2025 as fortunately it was still under warranty (5 years) and received a call after around 2 months from the shop on 1st of Nov saying that the watch has been opened (that I myself informed the shop too) by third party, so to replace gascket and its battery will cost me C$250, whether I agree to pay or not extra C$250.

I told the shop that it is too much as I wasn't even told what type of battery inside (I assume just as an ordinary battery) and how long its warranty for; and I can buy another good reliable quality watch with that repair cost instead.

Therefore, I never recommend to buy eco-drive citizen watch as well as any kind of purchase from Paris Jwellery at Sunridge Mall in Calgary, Alberta, Canada.

Ich habe eine Eco Drive Uhr an dir GmbH in der H. Dunker Straße in Hamburg geschickt. Im Telefonat mit einem freundlichen Herrn wurde festgestellt, dass es für meine Uhr, welche schon einige Jahre alt ist, noch Ersatzteile gibt (allerdings nicht mehr alles). Mein Auftrag lautete: Inspektion und Reinigung und Reparatur des Armbandes. So habe ich auch den Auftrag schriftlich beim Versand beigefügt. In einer sehr kurzen Zeit erhielt ich einen Kostenvoranschlag für eine Austauschuhr mit 25% Rabatt auf den Netto Preis. Meine Uhr war vor ca. 10 schon einmal bei diesem Unternehmen. Damals wurde mir ein echter Kostenvoranschlag zugeschickt und und gleichzeitig ein Angebot für einen Komplettaustausch, den ich angenommen habe. Also ist das Alter der Uhr nicht 17 sondern nur 10 Jahre. Ich weiß nicht, was an der Uhr defekt ist. Lapidar heißt es: „Ersatzteile sind nicht lieferbar“, was ich nicht glaube. Den Erwerb einer sogenannten Austauschuhr habe ich selbstverständlich abgelehnt.
Für einen solchen miesen Service kann man keinen Stern vergeben. schon einer ist zu viel.

The website looks nice, and the watches that they displaced there look astonishing. I saw some reviews on the internet, but not here, just the reviews on YT and tik tok about them. They said the watches are great for the price, but when i received the watch i didn’t believe those words. I guess those videos were staged or just promoted by them, as the water proof watch was not fully water proof, like how is it possible. Even casio for $100 is water resistant right to 100m down, but their watched couldn’t hold it that much. They look good on my wrist tho, which is why i keep it.

I sent my watch in to the California address that was provided in July. I never once heard from Citizen. The only contact was what I intitiated. I finally got the watch back September 17th.
I have a $1200. watch that they claim they can't repair.
It's an Eco drive with Radio controlled for hr time. Basically satellite to keep the time. This watch is less then 10 years old and I was told in the information with the watch they returned that they can no linger fix it. And they think I would buy another product from them. Fat chance
Hard to believe a company of Citizen stature would refuse to fix something less then 10 yrs old.

Citizen eco drive condensation inside the dial...supposed to be water resistant...terrible watch! Stay away.

Bought Men's Corso Eco-Drive watch in October, 2023. It died by December. Sent it back for warranty repair and it was "fixed" fairly quickly. It died again in late 2024 or early 2025. Sent it back for repair. Was received 4/10/25. Soon I was advised it needed a warranty part and a new crown. I paid $21.56 for crown to be ordered. It took 3 months to get a crown!? Watch was finished a couple of weeks ago and was sent for final QC. Last week I was told watch was in warehouse to be shipped. Still wating for shipment notice. This watch is a LEMON and needs replacement!

Sent a watch in for glass repair and faulty second hand finger, watch out of warranty. Paid over £10 postage, then waited 5 days before the portal sent the estimate of £121.00! been told it will take 30 working days i.e. 6 weeks to get it repaired! Contacted them to request expediting the repair, got a rude email back saying the clock starts from when the estimate is sent and the fee is paid up front - would be another 10 working days! Appalling repair turnaround times and bad practice to require payment before accepting repair! I will never buy from Citizen again!!

-- Eco Drive Funkuhr WR100 ewiger Kalender - Kaliber H145 (schon einige Jahre alt) --
Eingeliefert 12/24 wegen „verbrauchtem Akku“, - dem (Uhr)Werktausch auf Empfehlung wegen des Alters der Uhr zugestimmt. KVA: 12 Monate Garantie (160,53 € Brutto, incl. Mwst etc.).
Die Uhr Anfang Februar in Empfang genommen und festgestellt, dass Minute und Sekunde vorgehen. Trotz ausreichender Gangreserve blieb die Uhr im März und April einfach stehen, - auch nach erfolgreicher vollständiger Rücksetzung (mit tel. Hilfe eines netten Technikers).
Nach Telefonat (Erörterung weiteren Vorgehens, eventl. Rabatt für neue Uhr, Angebot von 75€ auf den EVP bei Einbehaltung der alten Uhr), erhielt ich per Email einen neuen Kostenvoranschlag, trotz bestehender Garantie mit folgender Begründung:
„Bei Prüfung der Uhr musste festgestellt werden, dass eine Teilreparatur nicht zur vollen Funktion der Uhr führt. Dieser Grund führte zum Kostenvoranschlag“
KVA vom 4.6.2025
Überholung incl. Abdichten (gleicher Preis wie Werktausch)
12 Monate Garantie (160,53 € Brutto, incl. Mwst etc.).

“you can't make this stuff up”

Bought a watch from them 2,5 years ago. Of course that it malfunctioned as now seeing reviews it seems like a common thing.
Warranty was supposed to be 3 years, they shipped it with 1 year Global and 2 year Extended warranty (how they call it, local warranty). But they are saying for a country I bought it only applies 1+1.
Seems like a bad quality product and bad customer service.
Best thing I did to save myself was to throw that garbage watch to the garbage.

Brought a Citizen Attesa watch and failed within a week. According to ChatGPT failure rate likely around 3% due to poor battery/capacitors as to the GPS variants are very demanding of them.

Should have learnt my lesson when my then very expensive of the Citizen Eco Drives heavily advertised as not ever needing to change a battery capacitor failed and Citizen walk away from them not providing replacements.

Yep, never need a battery just throw the watch away when the capacitor fails.

Basically Citizen very poor brand and looking at the star rating I am not alone in that opinion.