Citylink Reviews 

I was expecting delivery of a parcel which was very important to me on Friday. I saw on tracking that it had been sent out for delivery from the depot at 8.52am. I stayed in all day, much of it by my front window. At approximately 6.15pm I rang the depot and was told that deliveries went on to 8 or 9pm. I returned to my post by the window. At 8pm I
looked it up on tracking to see that they said they had tried to deliver it at 7.07pm but there had been noone in and they had left a card. They had neither tried to deliver nor left the card. Customer Service was polite but ineffectual, and laughed in a "seen it all before way" when I said what had happened (or, rather didn't happen). They say it has gone out for delivery again today (Monday), but no sign of it so far at 4.30pm. I was out for 35 minutes around midday, but no card has been left. They have my mobile number so could easily have told me what was happening. I left a complaint message on their website at 8pm on the Friday, to which I have had an automated acknowledgement saying they would get back to me within 12 hours. As I said, the parcel is very important to me personally, and I am left feeling upset and frustrated.

Earlier today I checked to see if my parcel had been delivered using the Citylink tracking. It seemed it had been delivered and I had signed for it which was clever of me as I am 12 miles away from home, at work.
I reported this to Citylink customer services who, to be fair, where prompt and pleasant who said they would investigate and get back to me. In the meantime I spoke to my partner who told me that someone had been from Citylink however rather than knocking and politely waiting for an answer they took it upon themselves to knock once, OPEN THE DOOR, and throw the parcel into the hallway! So not only has the driver done this he has also obvioulsy anf fraudulently signed for the parcel on my behalf.

This is simply unacceptable. If someone had seen his actions they could have quite easily followed him through the door and stolen the parcel. Having returned to the house as he was sent back by the depot he then said to my partner " knew someone was in as I heard the dog bark". No excuse in my opinion. If this is the case he should make sure he puts it in someones hand as a dog could destroy a parcel in seconds (not my dog but he isn't to know that).

Given the time of year I would expect a parcel carrier to treat every parcel, as this was, as a present (or numerous in this case). This is obviously not the ethos at Citylink. Throw it in and forge a signature would be more fitting! I will of course be giving John Lewis my feedback as I would expect better service when delivering for such a prestigious brand.

I was sent a present for my birthday and only found out so because of the sender getting worried. Surprise ruined. Turns out Citylink supposedly attempted delivery twice (online tracking said so) but I never received any notice in the letter box. Impossible to reach anyone by the phone to organise a new delivery so had to go to Beckton to collect the parcel. They clearly didn't bother to deliver in the first place.
Would not recommend to anyone and will be wary of companies using this delivery company in the future.

They were supposed to be collecting some packages to return to a furniture company.
Before the company could arrange a delivery day with me, they turned up and shoved a card through the door! This had NO information filled in at all, not even consignment number.
Then spent 20 mins on the phone to someone who sounded about 15 who hadn't a clue what I was talking about. Eventually said I had to contact the furniture company to rearrange. .Aaaargh!
I did get a consignment no though so hubby put it all in the car and drove down to citylink near his work and dropped it off...job done!! Glad I wasn't paying for the privilege. What a shambles. The depot staff were very helpful it has to be said...pity about the rest.

Faild to deliver parcel as the driver said I refused delivey!
Customer services stated he must have tried to deliver to wrong address, so would get depot to get him to return. Guess what no delivery!
Next morning tracking states after several failed delivery attempts returned to depot.
Again wasted more time wating to speak to customer services, only to be told they could not contact depot?
Still awaiting return call.
I think the service is very poor, and they have the thought that the customer is always wrong, act as if you are making it all up.
Wish suppliers would not use them, not the first time this has happened.

Paid for next day delivery, waited on all day for courier to collect the parcel and no one turned up... So I rang customer services only to be on hold for 40 minutes before giving up. I have since emailed them to complain, but they haven't responded... Terrible and so frustrating, I have had to book another company to deliver the parcel and it will now be late... Here's hoping I can actually getvto talk to someone so they can refund me... Oh, and it cost me 5p per minute to call them... Ahhhhhhh

Tracking website does not work, I enter my consignment number and it tell me that there are more than one with this number (?!? Unique IDs anyone !?!) and requests that I also enter my postcode; same result after that!

I'll call them then .... one number no longer in use, another advertised, call that only to get "we are currently experiencing telephony problems.... " and they hang up! Argggggggggghh! :(

I'll go there I say - their "our location" links on their website doesn't work either!

Had all sorts of hassle with them before.

Do NOTuse this useless company. I'm going to pledge Amazon to please please please never use them again.