My 9 year old daughter and I came here from London for a half term. So much fun, such lovely people, especially Debora who went above and beyond to make sure we found what we were looking for, and al... Toon meer
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Good family day out at clacton pier, I want to call out Matthew who was in charge of one of the rides, he’s so enthusiastic and upbeat and really makes an effort with all of the riders and children. H... Toon meer
We regularly visit Clacton pier and arcade workers are extremely polite and fast. Always someone at hand if toys ect get stuck. Terry Hawkins stood out from the crowd and goes above and beyond, alwa... Toon meer
Bedrijf heeft geantwoord
The staff working at the soft play this afternoon were absolutely amazing. Unfortunately there are no gluten free options for food on the menu but I can't fault how the staff went out of their way to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
- Largest pleasure pier in Europe 🎢 Funfair • Coasters • Soft Play • Arcades • Bowling • Golf • Big Wheel • Go Karts • Jurassic Pier 🦖
Contactgegevens
No.1 North Sea, CO15 1QX, Clacton-on-Sea, Verenigd Koninkrijk
- 01255 421115
- info@clactonpier.co.uk
- www.clactonpier.co.uk
4,5
Uitstekend
124 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The manager is very kind and they even…
The manager is very kind and they even told their name which is :Elsie. customer support overall good and they gave me what I want:) From Christopher :age 9
23 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Christopher, thank you very much for letting us know that Elsie did a good job looking after you when you visited the pier and for making your time special. We appreciate your feedback and for giving us five stars.
Just wanted to leave a review to shout…
Just wanted to leave a review to shout out Clive Wilcox for his fantastic care of the kids on the dodgems today. My son was struggling with controlling the cars and I was unable to ride with him as I was looking after his little sister. Clive, without asking, jumped in and helped my son with an impromptu driving lesson! It was such a kind gesture and helped my son feel more included. Thanks Clive, you're a legend.
23 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Richard, really sounds that Clive made sure that your family had a better experience with us which is very important. We want to make sure everyone feels included so this is great to hear. We love legends on the pier!
Jessica review
Me my dad and brother went on the water log ride and Jessica was very helpful when it came to buying photos. She helped us with the 3 for £15 deal as we was silly enough not to do it sooner. She was very helpful and kind and made the experience good. Thanks Jessica
23 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Maisie, thank you for posting a review - we love to hear feedback from our customers especially when they have had a good time with us. Delighted to read your comments about Jessica and the fact that she was very helpful. See you again soon.
Clive Wilcox is really helpful and…
Clive Wilcox is really helpful and really polite I would go to him every time he make the rides more fun and exciting he is amazing on the dodgems and can have a laugh and a joke he is my favourite and deserves to win a prize
Come on Clive Wilcox
23 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Chloe - well done Clive! It's great for us to know when a member of our team has made a special impression. He will be delighted too. It is very important that when you visit the pier you are taken care of and made to feel at home.
Great staff experience
Even on a wet day all the staff were happy and interactive. A big thankyou to Abby in the kiosk for making my little ones day talking and making him laugh when he was ordering ice cream 😀
21 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Leanne, many thanks for the review and the five stars which we really appreciate. Pleased to hear that our team looked after you on your visit and Abby obviously made a good impression. See you again soon.
Elsie was very friendly and helpful…
Elsie was very friendly and helpful when helping my family decide on what to eat after a busy time in soft play. We decided on delicious donuts and they were amazing!
20 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Nicola, you really can't go wrong with pier donuts. Yummy! Great recommendation from Elsie and very pleased to hear she looked after you. Hope you had a great time in soft play. See you again soon?
Amazing day out!!
Super friendly staff wherever I go!!!
Visited the pier had a wonderful time
Went on all the rides but it was really the staff that made the experience
Everyone full of energy!
Miles in the gift shop was especially great!!
He was always serving with a smile and made small conversation about how our day was going and was incredibly patient with us
28 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi, an amazing review! Thank you so much - we really appreciate you taking the time and also for the five stars. Glad to hear you tried out all the rides but your most important comment was the fact that the staff made the day. We have worked really hard to up the customer service and the team is doing a great job. Lovely to have that recognised by customers. Hope you come again soon.
Samuel made the day so much better by…
Samuel made the day so much better by interacting with us and our little girl and was great to be around
10 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi, and thanks very much for the feedback about one of our team. We love to hear when they have done well and made a difference. Samuel will be delighted too. Thanks for the five stars and for posting the review.
Samuel was very kind and helpful when I…
Samuel was very kind and helpful when I took my brother on the dumbos give him a promotion I also would like to appreciate reghan she was very smiley and welcoming
6 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Steve, thanks for the shout outs for Samuel and Regan - they will appreciate that. Glad our team looked after you and appreciate the feedback which is very important to us. Please come and see us again soon.
Lots to do
A busy pier with lots of attractions.
The dino ride staff were super helpful. Hopefully I've got everyone, but Ellie, Mollie, Olivia and Ruben made it special.
There was also Tina who seemed to be everywhere but was always going the extra yard to make sure people were enjoying themselves.
Thank you all.
28 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi and thanks for all the shout outs for so many of our staff - we love to hear when they do well and it means a lot to us and them. We appreciate you taking time to provide us with feedback and the five stars are great. Glad you had a good time - we want everyone to enjoy their visit and make happy memories together. Come back and make some more soon.
Great service
Kasey P served us on a few rides today and was amazing and accommodating, would have been nice for the rides to be open longer not closing at 3pm instead of 5pm
2 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Blake, good to hear that Kasey was up to her usual standards on your visit and that she looked after you well. Thanks for the feedback. See you soon? Sorry that the rides had to close early.
Samuel was a DIVA we had such an…
Samuel was a DIVA we had such an amazing experience due to his energy and enthusiasm to his job. me and my friends had such a fun time on the pier and definitely will remember him and how he brought those vibes to the pier. lots of love, leonie, max, char and ash!
1 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Leonie, Samuel seems to be making quite an impression on our customers and getting lots of compliments. We are delighted and it's nice to hear back from customers when that is the case. Well done Samuel. Thank you for the post and the five stars! Come back soon.
samuel was a goat
samuel was a goat, he absolutely brang pride and joy it work and made sure everyone had a good and fun time. He was absolute vibes and was so sweet and polite. Give him a pay rise.
1 juli 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Chardonay, many thanks for letting us know about our team member Samuel and we are pleased to hear that he made a real difference to your visit. That will be passed on to him. Thanks for the five stars and hopefully see you again soon.
Samuel is the GOAT
Samuel is the GOAT, he was very helpful when it came to the ride instructions and the best part is that he danced with me 10/10. (his workmate was also very cool and professional). I live in Spain and would go back just to listen to the ride instructions. I recommend this lovely place and obviously the one and only Samuel.
30 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Patrick, glad to hear that you had such a good time with Samuel and his colleague when you visited the pier. They are there to make sure everyone has a safe and enjoyable visit and goes away with great memories. Thanks for the feedback and come back and see us when you are over from Spain again.
Our server Will was a great help
Our server Will was a great help
30 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Leanne, that's great to hear and we will pass that on. Thanks for the post and five stars.
Abby was a star!
Abby served us today with great customer service and really friendly approach, spoke really well to my little one who couldn't decide what he wanted but loved rhe recommended ice cream 😊
29 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Kevin, love to hear that about Abby and that she interacted well with your little one. Thanks for posting the review and five stars. Hope to see you again very soon.
Had the best service from the young…
Had the best service from the young lady on the sweet sensation counter on the pier. Her name is Abby, what a lovely lady.
29 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi, and thank you so much for your feedback. Great to know that you received excellent service at Sweet Sensations and big shout out for Abby. Appreciate the five stars and come back soon.
To Tina & team
Thank you to Tina & the team for looking after us today. Great team & great service!
28 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Richard, we will pass that on for you. It's great to receive such positive feedback from our customers and we love to hear it. Come back to be looked after again soon please.
Highly recommend this place
Went back there today and the usual friendly staff but there was someone new (Kevin) who went above and beyond.
Thank you all for making my afternoon 😇😇
26 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Thanks for posting this review Susan and a big well done to Kevin for making a customer's afternoon. That is just what we need to hear back about our staff and it will be passed on to his team leader. Really appreciate the five stars - see you soon hopefully!
Bowling party
We have just had my daughter’s 9th birthday at the bowling centre on clacton pier. Booking the party was super easy via their website and when I phoned with questions nearer the time the staff I spoke to on reception and then in the party department were incredibly polite and helpful.
On the day each of the team members which we interacted with were very welcoming and assisted us with any queries. The party host Melissa met us and took time to explain the “running order” of the party and stayed with our group whilst they ate their dinner dealing with any of the children’s needs. She was lovely and very professional, so thank you Melissa for giving our party a lovely time!
8 juni 2025
Review zonder uitnodiging
Antwoord van Clacton Pier
Hi Eve, what a great message and thanks for the feedback - it's very pleasing to read that all our staff were helpful and that it was easy to book the party. It is just what we like to hear. Sounds like Melissa did a great job to help make your daughter's party memorable. Please consider us next year for her 10th birthday -we'd love to have you back. Thanks again for your lovely comments.
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