Cloak Reviews 

CLOAK is AMAZING! I must be honest, I was a little biased with this company because I have been following the youtubers for years that started this company. I honestly was taken a back by the prices, but I have been wanting an actual cloak for awhile now, and when one was dropped that I loved the design on I just had to purchase. Thanks to their partnering with Klarna I was able to purchase the item with ease. When I received my items the cloak was way past my expectations. This cloak is so thick with sweatshirt material and soft warm inner lining. It was well worth the $90+ I paid for it.

Now when it comes to customer service I did not have any issues because I did not need it. A few days after purchase I received an email that explained due to the pandemic processing orders would take 10-14 days. I placed my order on Dec. 30, 2020 and it delivered at my house on January 26, 2021. Almost a whole month to get to me.

I use the app Shopify and it gave me order updates when my item was shipped, in transit, and delivered. To all the people with the 1 star reviews: I get it it’s a lot of money with no immediate communication, but this is a brand new company that is only a few years old, and it’s in the middle of a pandemic. I think we all should should have a little Grace.

So I made a hefty purchase of about $96 back in December. It's been a little over three weeks, and I hadn't yet heard anything about my product even shipping, so I messaged customer service. Their website says most orders are supposed to be picked, shipped, and arrived at your location 5-7 days after your initial purchase. I waited a couple weeks because I thought their might be holiday backlog, but now it's almost an entire month later and I have no information. When I sent my order # to them, I got a generic customer service response saying basically to be patient, that they're working on it. I had asked incredibly nicely if there was maybe an issue with my order, so I was hoping to get some information about my specific case, but I got a copy-paste response that told me nothing. I am incredibly disappointed with the quality of the customer service interaction and am heavily debating requesting a refund.

Clocak is a rip off merchant. Do not purchase anything from them I guarantee you will be disappointed. They advertise state of the art, top of the range items at unbelievable prices but look closely you will often see another item in their images which is the item you are actually purchasing. If you proceed to the drop down menu where you can select the item you will notice that if you select the other option you will see the real price. E.g.: Laptop and mouse in picture with price supposedly £19.99 when you check closely you will find you are buying a £5 mouse for this price not the laptop which when properly selected is £999. They even reel you in by stating 'only one purchase at this special offer price per customer'. Techniques like this you make you take your eye off the ball.
Tip for consumers:
DO NOT BUY FROM THEM THEY ARE UNSCRUPULOUS IN THE WAY THEY OPERATE AND WHILST THEIR ITEMS MAY WELL EXIST THE WAY THEY TRY AND CON YOU INTO BUYING RUBBISH DISGUISED AS A BARGAIN IS EXTREMELY DISAPPOINTING

It's a scam. Don't use.

I just received my cloak from them and can say that it is 100% worth the money! I love the material and feel of it and found absolutely no flaws in it!

I ordered a gift for my son at Christmas, everything was fantastic. I just placed another order for his birthday, and this company has kept my money, and has not shipped my item. I have contacted them numerous times. 1st time they said it would ship that day. It didn't. I've contacted them 4 more times and they refuse to answer my inquiries. Buyer beware, this company will take your money and not ship your items. An expensive lesson learned.
*update Finally received my order nearly one month after placing it. Received no notice that it shipped at all, no tracking info provided. 6 inquiries to the company on the status went unanswered, so I'm not changing my 1 star review. Still issuing the buyer beware warning. If the company was reputable, they'd at the very least answer a customer inquiry.

I've ordered some things from Cloak brand like hoddies and what not. As soon as it came I put it on. IT IS THE MOST COMFORTABLE THING IN THE WORLD!!!! I enjoy wearing something that is a great size and so comfy. I can wear it any were. And it's AMAZING quality. I also enjoy the style of Cloak brand. Mark and Sean and the Team are really good at making amazing clothes! Keep up the AMAZING job guy's.

From someone who is now internally comfortable now, Alyson

People say, "you pay for what you get." And honestly? THEY'RE RIGHT. Ive gotten the COMFIEST shirt that I'm wearing right now and it's my favorite piece of clothing that I own. The shirts don't ride up (which is something i usually have trouble with due to my hips) When I cook, any grease stains are INVISIBLE in the gray. Like,, for real, I'm proud of Mark and Séan's accomplishment's.

Cloak is a pretty new brand actually, but hear me out, they are high quality!
I ordered a shirt from their pre-sale stock, but when it arrived, it happened to be too big for me - the problem was not from their side, though, I simply sized up just in case. I contacted them about this, got a reply in a day, sent them back the shirt for an exchange, and it has arrived within a month (from the USA to Hungary).
Also, I'd like to mention that their clothing is super comfortable, made with great care!