Clogau Reviews 

Gorgeous jewellery but even better after sales sevice. I posted a bracelet back to repair, fully intending that I needed to pay for this. However, Clogau repaired this for free and returned to me.

Also, excellent customer service from a lady that works in the cardigan outlet that sold my mum a dog memorial necklace, she couldn't have been more helpful and friendly.

Will continue to buy from Clogau. Excellent products and service! Thank you!

With an unusual situation, following a fault with a necklace. I contacted Customer Services to explain my situation with the item being in Australia and unable to return during the warranty period.

Customer Services were understanding and showed empathy to the issue.

Once the item was returned to them, they provided prompt updates and resolved the item by issuing an exchange.

I am very grateful they have been able to help.

I bought my son a Wrexham FC Clogau watch for Christmas No 45/100 limited edition £550 , so not cheap.I purchased this a couple of days before Christmas from new Wrexham store.In the window there was advertising sign saying you receive a free necklace if you spent over a certain amount of which I was well over that amount, when I came to pay the lady said they hadn’t any left, I feel this should have been taken down as it was totally misleading people to buy!!!!!! I have emailed you on several occasions about this matter , your customer service department is awful.

I popped in to purchase a ring, Ffion the Wrexham store supervisor was so happy to see me, professional, warm & kind. It was such a pleasure to be served in such a manner. A huge thank you!

Absolutely stunning jewellery and my 7th Clogau purchase.
Ordered just before Christmas and received my jewellery the next day - which was amazing.
Beautifully crafted pieces and I absolutely adore the Bauble necklace which was a free gift when you spent over £240 ish.

Bought a signet ring with a ‘one week only’ chance of engraving free it arrived promptly but not engraved, having spent far too much money with this company over many years I did not expect to have to pay to return it and even offered to keep it without personalisation!! Years ago the service was good, now it is very poor, I’ll keep the ring and have just unsubscribed from their list, Paul from South Wales

This Company very kindly,with no charge,repaired a treasured bracelet which I have had a few years.Am so pleased.
Can't fault them.Thankyou

Having just received 12days of Christmas box which is certainly not worth the £500 price tag, I contacted Clogau to see if there was a way of extending the choker which measured less than advertised, I was told no as it was ruin the design, so that means non wearable unless you are a child. And the adjustable ring oh my on a cheap bit of chain not even a band which you would expect especially when their adjustable rings on their site comes with a band. Apparently this is unique to the 12 days, mean this translates to I can give you tat and skin as much money off you as possible.
A little trinket dish £5 max a travel jewellery roll £3 and £50 gift card so you can ripped off more. 🤬
And you aren’t able to leave product reviews on their site!

Really disappointed with the Cardiff branches service, I bought the crafnant gold watch as a Christmas present as I 100% stand by clogau being my favourite jewellery brand from experience working in a jewellers myself for years and clogau is sold in the jewellers I worked in. I honestly will not wear anything else and always recommend the jewellery/brand to people who compliment my pieces. Unfortunately this time around I decided to use their direct boutique down Cardiff as I was Christmas shopping there anyway, I made the purchase and they took links out no problem, they packed my order and off I went. I was really disappointed opening the bag when I got home as the watch was not in any clogau box or branded box, it was just wrapped in tissue paper in a plain white cardboard box. I also noticed on inspection that the watch where they had taken links out had chipped slightly so I decided to attend the Merthyr shop today to hopefully get it rectified. The Merthyr staff couldn’t have been more helpful they were absolutely fabulous. They apologised for the box and gave me one straight away and when I mentioned the chip on the side, they gave me a new watch no hesitation. Again, on closer inspection on the new watch, I noticed the back of the watch had the brand name engraved on the back and on the old watch, completely plain/blank. So I’m not sure if I had been given a prototype or display watch down Cardiff? So happy I decided to make the change before Christmas Day or I would have never even known about the plain back.

5 star review for Merthyr shop, but unfortunately I can’t give my overall experience 5 stars.

As a man I love the watches they sell and even the jewellery i am getting married in 4 years and the ring i am paying off with my local jewellers is a clogau ring for the misses I am thinking of asking the misses to get me a man's clogau ring very good company lovely jewellery would reccomend.

Beautiful, Quality, Jewellery at fair prices would definitely recommend

Have always purchased clogau gold but was given silver bracelets as a gift , over time they had got dirty through daily use, sent them to clogau who cleaned & returned like new all i paid was the postage , excellent customer after sales 😀

I have been lucky enough to receive several Clogau pieces over the years - all of excellent quality. Recently, a pendant which was very precious to me was damaged. Sadly, Clogau were unable to repair it but offered to replace it, completely free of charge! I am overwhelmed by their generosity. It is so unusual to find this level of customer service today and I will always be grateful to them.

Ordered from your outlet store online, Royal Mail have been Waiting to receive the parcel as tracked 48 since Monday & still not received it, therefore the person who the gift is for is not going to receive it on time, disappointing service when I now have to buy another last minute gift

Brilliant customer service. Bought a necklace in a shop but they didn't have an insert for a gift box. We wanted the necklace for a Christmas present. I contacted Clogau and got next day special delivery with the insert for free. Very impressed and happy. Highly recommended

I have collected Clogau for many years and never disappointed😁 Wonderful service for repairs, quick and easy and item returned with no charge. Keep up the fantastic work to all all Clogau. Diolch yn Fawr😁😁

I recently sent a necklace for repair and it was returned looking like new. I’m so pleased with the no quibble response and prompt return. Can’t praise the service enough. Thank you

Excellent customer service. Fast, responsive, and no fuss or bother. My query was handled easily and with care.

I snapped my St David's Daffodile heart pendant and sent it in for repair, they repaired it free of charge and it was returned back to me within a week. Excellent service as I expected to pay for the repair as it wasn't a fault.

I am not happy with my experience with Clogau.
I ordered a pair of birthstone earrings…. Thought I’d got the correct stone . June, moonstone but instead I clicked on October Opal, realised in seconds and sent an email to either cancel my order or exchange for the correct stone before dispatch.
I received an email back telling me the earrings could not be cancelled or replaced.
I was told to order the correct stones and send the other ones back when I received them. So I waited until the arrived, and quickly learned that I had to pay for return postage!
There wasn’t any mention of this when I received my reply!
Not happy and sent an email saying so, I then learned it was £8.99 for return postage. It doesn’t seem fair, the earrings online photos looked very similar but when I received them you could see the difference.
Will not be buying from there again.
Lesson learned.