Hotel Club Pollentia Reviews 

They DO NOT have good air conditioning in the rooms. The only reason I booked at this hotel is because they promised me that they had air conditioning. During my brief stay, because I left early, the room temperature was more than 75F. I complained to the front desk and was told that the AC is TURNED OFF every night at 9 PM. Also, there is a sensor in the room. If you are not in the room, the AC automatically turns off. No one said anything about these practices when I booked the room. So, I requested a refund for the remainder of my stay and I was told, "For objective technical context, these temperatures fall within the summer indoor design range of 23°C to 25°C established by the Spanish Regulation on Thermal Installations in Buildings, known as RITE. Therefore, the available evidence does not show that the room was excessively hot or that there was a material failure of the accommodation service." In other words, they lied to get me to stay there. My advice: do not be deceived. They are under no obligation to cool your room below 75F even though the thermostat goes down to 65F. And it WILL BE HOT. So if you want a miserable night in the heat and humidity, you should stay here. Otherwise pick a hotel in town that will allow you to keep the temperature at a more comfortable 70-72F. Zero stars, except that I have to give at least one.

katastrofales Hotel, dreckige Leintuecher, Blutflecken und Stockflecken, Duschraum verschmutzt mit Haaren belegt im Ausfluss, Toilet konnte man nicht richtig spuelen, Kissen mit braunen Make up Schlieren und Flecken, es hat muffig gestunken, keine Aircondition.

Der stod familievenligt, vi fik værelser lige op af voksen pool med larm og højt musik til kl 24.
Hvis dettee er 4 stjernet så vil jeg nødigt på et 3 stjernet.
Børne aktiviteterne var så kedelige.
I begge pool svømmer der ander og andre fugle, hvilket gjorde at hele pool kanten og steder i poolen var fyldt med fugle afføring, ligesom alle gang stier var det.
Bunden i poolen var ulækker og fyldt men masser af små kogler.
Der lugtede af afføring når man gik forbi de søer og buske ænder boede i.
Maden var faktisk iorden men personalet farede rundt og det larmede i restauranten.
Og man skulle stå i kø i 15 for at komme ind.
Værelset var noget der mindede om en barak, og det lugtede fugtigt og dårligt.
Sidste dag fandt vi væg lus i sengene

Hotellet ligge 15 min kørsels i bus fra alt by liv, og stranden lige uden for er så fyldt med sten og det blæser så meget nok også derfor de eneste som brugte stranden var sufere

Kommer aldrig igen

The rooms are fine, but the restaurant… you have to wait 20 minutes in a queue, just to get to the food, and the food isn’t even good, we all basically only ate the salads, and some of us went hungry to bed. I also don’t understand, why they have to have ducks swimming around in the pool…

On arrival we were allocated a room that it was not what we have booked, after persisting they gave us a room on the ground floor but not with a sea view as booked.
After a week in the hotel on the last day we asked if we could stay in our room an hour longer, we were told that it was impossible.
At 12 when we went to check out there was in front of us a German speaking lady also asking for a late check out. She was told that they would arrange the cleaner to come back later, allowing her the late check out. Having witnessed the conversation we asked again for late check out but we were denied again. It seems that this hotel have different rules for German nationals than for British. Not a very nice experience

Bookede uden at kende stedet, men så spændende ud på nettet og virkeligheden levede helt op til det hjemmesiden lovede - og mere til. Lige fra vi ankom var personalet søde og hjælpsomme og effektive, stedets kvalitet var rigtig god og de aktiviteter der fandtes - og dem er der mange af, fungerede rigtig fint. Hotellet var i den periode vi var der fuldt booket og alligevel var der "luft" og plads til alle og restaurenterne leverede på et meget højt niveau både morgen og aften og med spændende nye temaer hver aften, så alt i alt et dejligt sted at holde ferie og vil klart anbefale det til både dem der ønsker en dase-ferie på solstole ved poolen og dem der ønsker en aktiv ferie med løb, cykel, svømning, tennis og forskellige former for boldspil.

In a failing economy cash is king and we experienced this first hand at our visit to bar at the pool area.
Before we ordered anything we explicitily asked for the posibility to pay with a creditcard. The waiter confirmed with no reservation that the etsablishment accepted all major creditcard. We had a light meal and some softdrinks. When we asked for the bil everything suddenly changed; the waiter (Alberto) was deeply sorry, their had been a misunderstanding, bla bla.. he was only allowed to accept cash. As we had no cash (that was why we asked from the very beginning) we were forced to cash euros at the ATM at the reception (and paying for the transaction). We paid Alberto - and here is the tricky one - he took the cash but didnt return any receipt....appearently a new problem has emerged.
Have a nice stay a the pool side
/Brian