Coast Dental Reviews 23

CAUTION THEY STOLE MY INSURANCE REFUND! Coast Dental/. Sprayberry Office (Refund Dispute)
Details as follows:
7/29/25..Coast proposed treatment plan (Crown for tooth #15) My Copay Cost $ 1,058.00*
* This amount is the amount dictated by my primary dental plan
Coverage offered by Kaiser Permanente Medicare Advantage and
Administered by DeltaCare USA.
9/15/25.. Phase 1 to prep tooth by Coast dental. Payment in full made by credit card in the
amount of $ 1058.00.
10/9/25 ..Phase 2 to seat the new crown. No additional charge

10/21/25 Filed a claim with my Secondary Dental Insurance Company
Physicians Mutual Insurance through their Claims Administering Company
America’s Benefits, requesting the claim to be paid directly to me as shown on their
Claim Form since I had already paid Coast in full . After a followup communication by
Fax providing them with dental charts, etc. and all pertinent details they approved
The claim for $ 376.00.
11/3/25 I called Physicians mutual when I had not received the refund.They mailed the
Check # 2909856 Directly to Coast Dental/Sprayberry office because Coast
Was in “their network” and their policy requires the refund be sent there and that
Coast would then issues the refund.
11/2/25 to 12/4/25 I made multiple calls to Coast Sprayberry and was informed on 12/4/25 by
Joyce that they had received the check on 11/20/25 and that it might take 1-2
Months for Corporate to process a refund back to my credit card.
12/4/25. I have a recording of this phone call with Joyce of Coast Sprayberry.
12/3/25. I called DeltaCare USA who told me to call Kaiser.
12/3/25 Called Kaiser my Medicare Advantage plan provider and was told to file a grievance.
Grievance filed # 202602030413.
2/4/26 Followup call (RECORDED) with Kaiser and spoke to Jeff in Grievance Dept. who
Asked me to give him a week to research and he would get back to me. He didn’t.
3/3/26. I called Jeff at Kaiser again and left V/M.
3/5/26. He called back and said they spoke to
DeltaCare Usa and that there was “Nothing they could do”.
3/18/26 I got a call from Coast Sprayberry ( Lucretia) who stated that Corporate had finally
Approved the refund after sitting on the approval for months.She stated that it would
Just take a few days to show up on my credit card.
3/23/26 I had a dental Cleaning done and advised I had still not received a refund
3/30/26. Called Coast Dental ( Lucretia ). She said she sent an email to
Determine what was happening and would get back to me when she heard back.
( I Recorded this Call) She never called me.

Fraud alert!!! Avoid Port Richey Coast dental office. Dentist is nice. office staff are corrupt beyond measure.

You should be very cautious in using this dentist. While the tooth cleaning they performed was OK, it cost much more than an identical procedure done by my dentist of the past twenty years. Even more disturbing was their quote of $ 10,000 for additional work which my regular dentist has done numerous times for a fraction of that price.

This star rating is the lowest allowed. I would prefer a -5 rating. In Nov 2025 I went in for a cleaning. I was taken in to get x-rays then escorted into the hygenists room. The dentist came in to examine my teeth. He informed me I have a cracked bridge and showed me the crack. The hygenist then pulled up my x-rays and told me I needed a deep clean. The areas he told me about did not look like they were tarted layden to me, but hey, he's the expert. Right? He had me sign a paper agreeing to the procedure,and told me I would have to return to have my uppers deep cleaned another day. This whole process took no longer than 45 min. from the time I walked into x-ray until I left. I returned the following week I went in for my uppers to be "deep cleaned" This deep cleaning took a total of 12 minutes from the time I sat in the chair until i got up. This should have taken an hour each, upper and lower plus x-ray and exam time. No numbing gel was applied and no pain was present either time.
I am aware these DSO's are netorious for saying procedures are needed when not really necessary but this was blatant. I will be looking for another option. The problem is finding another dentist that accepts Advantage plans. It seems these plans don't mind the rip-offs.

Called just to get pricing on a cleaning, they had to transfer me, and still could not provide an acceptable quote. Said we don't know which type of cleaning you need, and afterwards just quoted $800 for a cleaning. Very outrageous, unprofessional, and opportunistic to force people to come in and waste their time.

This is the most corrupt dental practice I’ve seen in my lifetime. They are deceitful,deceptive and dishonest. They will never perform the service you require or request. They operate under lies and manipulation. I went to have my annual cleaning which is always free once a year with my insurance company. They denied my cleaning stating that I needed over $1600 in dental care, despite my having been treated by another dentist months ago who said I had no issues other than 2 teeth that needed deep cleaning. This practice on the other hand lied to my face telling me that I had multiple serious issues that needed to be resolved before they could even consider cleaning my teeth. They should be shut down and their license should be revoked. I’m going to also complain to all governing dental organizations.
This corrupted organization also owns DentistyRx. We’re they sell their deceptive products like there useless electronic toothbrush, which is also a scam.

Front office and management sucks. Overall concern is collecting your cash and "covering their A's". Power struggles between staff and patient care providers as to which patient is who and what is going to be done. Great work on wrong patient. Names and identities very hesitantly disclosed and conflicting information. Don't leave the office without your treatment plan or come back without or have another issue and call for a walk in visit because you may have your DDS or someone filling address the wrong issue first or perform something that doesn't have to do with your treatment plan or what you came in for. Quess what happens then no record, no bill. Or your insurance may be double billed because an accountant or biller at another office takes control and you may have over $1000 in dental service credit. And it's all your fault despite identifying yourself and what you're there for, or if you should leave your treatment plan home and are not sure specifically where your dentist left off in your dental work. Don't leave without your bill and make sure you ask if you're covered for each visit before you go in check with your insurance because even when you ask it's an afforded courtesy not a service. Your Dentist may not know you by your next appointment. No more written records, it's all in the computer system and sent to the main office somewhere.

Cannot believe these bad reviews because I go to coast dental practice in Portsmouth and they are the best. The receptionist are all so lovely and put you at ease and go above and beyond to help with any issue. My dentist Terrianne is a delight. Explains everything and gives great advice. Always gentle and friendly. I actually enjoy going to the dentist now.
Looking back on all the bad reviews I have only just noticed they are all American. My review is for Coast dentist in Portsmouth England so I’m now confused as to if this can be the same company.
If you are looking for English reviews please check where review is from first.

This dentist/ office is only in the arena to make money. They try and upsell every procedure they offer. Had a partial made and it broke in a day. Took 1 week to get it fixed. Not eating for a week. THANKS!!
My partial broke recently and I’m trying to see the “dentist” not a doctor, and I have to wait a week before he would even see me. Not eating out going in public for a week!
Obviously only in it for the money!!!!!!

Do not ignore all these horrible reviews. Let our experiences help guide you away from this untrustworthy dental franchise. My experience was with the South Pasadena (St. Pete) office. They are scammers. I feel for all the clients they are currently ripping off. Run!

I would give it a Triple negative star but to leave a comment I must give it at least a one star to review. I had a cleaning at this establishment by Tech Gina, I decided to check my claims on my Health Insurance and noticed that the claim was half denied so I started digging into it to find that Coast Dental added a partial cleaning to my claim which was never done. I decided to reach out to my Insurance where we did a 3-way call to find out why they had charged for a service I did not get. The so-called Office Manager within a few minutes of the call put us on a 2-second hold and came back and said that Gina said "Yes we did the service" Not true days later I received a letter(A bill) claiming that I owed the money. Today, June 26, 2024, I went into the office and spoke with the receptionist DeShonda who went back to ask Gina about the service in question she said that Gina said they were supposed to have taken that off my service because she did not do that. Finally, the rude office manager came back from lunch and within 30 seconds started to speak loudly you owe that bill I said no I do not your receptionist had asked her Tech Gina and she told her no she did not do that service. She kept waving her hand unprofessional saying bye every time I would tell her something. I finally, said I would appeal the charges and her response was we will drop you as a patient, all she had to do the rude office manager was to bring Tech Gina to the front office and ask her in front of me so I could hear her say it from her mouth that she did or didn't do the services that I am being charged for but she just refused to do so. I feel they are charging Medicare for services that were not rendered. I will also be calling them regarding this matter. I was not the only one there with a billing issue another patient was there also wanting answers to a bill. I DO NOT recommend this place to anyone stay far away from it Shadiest Billing Dept. I will also be reporting this to BBB. This location is the one in Gateway/MLK. ST. Peterburg, Florida

Have been a patient of Coast Dental New Smyrna. It is the absolute WORST service. They have canceled my appointments on short notice on regular basis. Only to offer a reschedule months down the road. When ask for an explanation, you get a shrug. Uncaring and unprofessional. Looking for a new provider.

In a word - Dishonest! The dental tech was Amany. She said I had 6 & 7 mm pockets! I have never had anything like that in my life. There was no dentist on staff so I did a tele-conference. Its 2024, no covid, and they dont have an actual dentist. The video dentist recommended planing and scaling (over $500 out of pocket) The office manager, Stacy said "I could not get a cleaning" so I got a second opinion. Sure enough, Coast was trying to scam me. My new dentist said she "could not find a pocket over 4mm". Coast Dental is dishonest and greedy. I would give ZERO STARS if it were possible. I wish I had read the reviews. You can only blame yourself now that you have read mine.

After telling the scheduler I was pregnant amd finally getting in the office I put on intake paperwork I am pregnant and I was REFUSED to be examined or even write me a prescription for antibiotics! I have had dental work in previous pregnancies and never had an issue then after crying telling the dentist I was in pain and I had been waiting for this appointment for almost a month! I told them I was pregnant in the office and after verifying my insurance and getting paid for the visit I was turned away without ANY help.

The most horrible ridiculous unprofessional place ever. The office manager is even worse!! Don’t patronize this horrible office in Saint Petersburg, Florida. First two appointments canceled by the office next appointment stating I have to pay out of pocket n only get a partial cleaning. I’m more than pissed I always try to be professional but this definitely was an exception!!

There billing department is the worst in the world. In Lake Mary, Fl. they want Bill insurance correctly, there corporate and local collections voice mail is full. There messing up people credit because there mistakes. They want pick up phone or take a 3 way call from insurance because they don't have staff. These people are taking advantage of Medicare recipients.

My insurance company, Blue Cross FEP Dental referred me to Coast Dental at 1435-A SE 8th Ave Cape Coral, FL 33990, I therefore scheduled an appointment, seeing I was in pain with a tooth related issue.
After check-in I had to fill out a 12-page document, a document that I was told was to be emailed before the visit. (#1), it was NOT.
Luckly, I arrived 30 minutes before my scheduled appointment. During my visit, and after filling out their forms, they approached me to refill out the previous forms because they invertedly shredded the documents That I filled our just twenty minutes earlier.
During my exam I was given two options for corrective action, and to my surprise, they stated “my insurance would cover nothing”.
I was astounded as to their position, and what was being stated to me. I was in excruciating pain, and no concern for them. It was apparent it was all about money, which I was willing to pay, my only request was to solicit my insurance company.
I asked if they would reconfirm what they stated? I was told, they “Coast Dental” would call me the next day and advise me of any change in insurance payment, they never did, and it’s now a week and I’m still in pain and NO action from either BCBS or Coast Dental.
Keep in mind I pay $125.00 a month for dental insurance and Coast Dental is stating that they basically will not accept it.
I will say other dental offices do not like the billing practices under FEP Blue Cross. BCBS and has been a problem with other dental offices in the past as well, but as a retired governmental worker BCBS is my only option for healthcare.
My Insurance FEP BCBC has been trying to reach out to Coast Dental Cape Coral, and they will not respond to either of them, or myself.
They quoted me $3,000.00 and my two insurance companies would pay $00.00, WHICH I KNEW WAS NOT CORRECT. At that point I realized it was a moot issue, and I was not going to argue, I left their facility. When I went home, I contacted Blue Cross, and was told 55% of their costs would be paid.
This sucks and I will amend your action (s).
• I did not pay into insurance for 50 years to say no benefits.
• We do have issues in health care. I was also told by the dental office they would contact me with the next day (seeing I was in a pain scale of 8) and advise how to proceed. I’m not able to extract a tooth for 3k, I’ll pull it with a pair of pliers. Is this what we do in Florida? This treatment is totally unfounded. Plus, I am still waiting for a call from Costal Denta, BCBS has too, called them (4) times and they refuse to call them back as well. I highly do NOT recommend Coast Dental.

I had my hygienist appointment yesterday & just so thorough, my first one at coast, as new customer, so glad I made the move as everyone so friendly, & great ambience. Have a feeling my family will follow.

“BUYER BEWARE!” With the amount of 1-star reviews especially on Yelp 99% to be exact! Shame on us for not doing our homework. Depending on how this goes with getting our money back maybe Dave Alias from NBC2 should pay for this office in Cape Coral, a visit. He has helped me in the past, Or maybe a video on my social media platform (3 million monthly views) on what this office is doing to people it's 100% unacceptable, and it's stealing from customers. Complete scam! No one should pay 4k for two people to get a cleaning!!!!! I will do whatever it takes to get our money back from these crooked crooks! With the amount of poor 1-star reviews for this company, they need to be investigated, or at least the Cape Coral location where a lot of the issues are happening. I will be reporting to the BBB next and contacting my attorney for appropriate actions on how to stop this type of fraud.