Colorado Pen Reviews 2.817

Bought a Monte Verde fountain pen for $91. VERY disappointed. Took over 24 hours to get the nib moist enough to write and then it started leaking into the cap. Each time I take the cap off I have to swab in inside with a cotton tipped swab to get the wet ink out or it will get on the barrel of the pen and then onto my hand. They offered to replace it if I first shipped the defective pen back. This is not a 'quality' pen and I will not be shopping here again. IF I had paid very little for this pen I would have not been surprised but at almost $100 I expected not just a better pen, but better customer service.

Shipping very slow (I'll grant that the website said it would be a while, but if you don't have it in stock - just say so).

Ordered two pens. BOTH dry out within 24 hours of loading them. I sent a note... No response. I added reviews to their webpages... never added.

Crappy service. They took over $100 of my money, sent defective products, and now are ghosting me. Apparently they feel that they can just treat people like crap.

Bought two pens from them. Both dry out within 24-36 hours. Left email about this... Crickets... They seem to be very happy to just take my money and send me non-working pens.

Returned pen for reimbursement, following voice instruction and return policy instruction on website. Colorado failed to reimburse claiming non-receipt, stating package was sent to their old business address, despite it being the only address identified for return shipment. Avoid for this and poor customer engagement. Competing pen e-retailers, (GoldSpot Pens) has a broader inventory, with equal or better pricing.

The owner of the business Bob Melvin is disgusting. Does not care about customer service. He advertises pens he does not have and when you ask where the delivery is or why it is late, he accuses one of bullying his customer service people.

I'm still waiting for an order I placed on August 28. The first time I contacted customer service - an oxymoron for this company - I received a rude response. Not wanting to lose my money I back peddled my anger and "made nice." Mid October I emailed them again to request the status of the order. There go to response is "supply chain" issues. If and when I ever get this order - it will be the last time I do business with them. Advice: run - don't walk - away from this seller.

I woukd give a zero if that was possible. I ordered a pen and in for $218.00 in August of 2023. Was told 10-12 business days. Followed uo a month later and was told it would be arriving very shortly, lease be patient.. It is now November and Coloradu pen refuses to answer emails.

I ordered a product listed as in stock. After placing the order, I was informed they were out of stock and would ship when it was in stock again in 10 days. 12 days later it shipped and when I received it, I got a roller pen instead of a fountain pen. I called to ask them to send the right product with overnight shipping as I had already waited long enough and this was meant to be a gift I was told no, they wouldn't be doing that as it's too expensive. I told them that they should eat the cost because they were not upfront about their stock and then sent the wrong product, so this is all their fault. Again, they didn't even escalate it to see, he just told me no, it wasn't going to happen. He did agree to ship the correct product and then promptly hung up on me without any goodbye.

Pen was defective, customer service person had a bad attitude, told me there was nothing wrong with it, without even seeing it. Had to return it at my expense, would not deal with this company again.

They always have pens. I love their inks and they always have it in stock. Never have any problems in my transactions with them.

I want to say that their products was great and I have tried few of their products. They are affordable and I want to say that the process was not fast.

exactly what I needed and got it in a…
exactly what I needed and got it in a timely fashion. Fully satisfied.

I have ordered several pens, mostly engraved from Colorado Pen. All have been in the >$200 range, so my expectations have been high. The last order, a pen by American Pen Company came on a small, cheap, wooden board instead of a case. The most recent, an engraved Pelican Pen, came several weeks after I ordered it and I was disappointed in the engraving. There was gold paint outside the letters on the pen, which I was able to rub off. However, two of the letters didn't have enough gold in them, making the quality cheap in appearance (cost of the pen over $250). When I emailed them, I received an email in return from Billi Jean saying that the engraving was permanent and long-lasting. When I inquired again about the poor engraving in two of the letters, I received a very rude email from the same person: "Sir, as I mentioned, this is thew best engraving we can do). Not the response I was looking for, given the cost of the pen and my expectations. Won't be ordering from them again, as it is clear that their idea of quality is different than mine.

My order ( placed on 27 April 2018 ) was slow so, on 7 May 2018, I called to cancel. I actually bought another pen locally. I received a nice email reply indicating that my order was cancelled and my visa card credited. Only my visa card was never credited!!!! Today, 31 May 2018, I called VISA to make sure I hadn't misinterpreted my charges/credits. I had not misunderstood the facts. They had not applied for a credit to my account. I was furious and when I spoke with Cheryl their Accounting Person, she took all the credit for tracking down the situation. THE ONLY PROBLEM IS .... SHE DIDN'T DO ANY TRACKING UNTIL I CALLED TO REQUEST MORE INFORMATION. Cheryl acted like I was ganging up on her when in reality ..... if she truly did work in accounting, she would have recognized her OUT OF BALANCE situation long before today. Very unhappy with this Company and I have shared my concerns with VISA as well.

I've been waiting for the shipping date for an almost 10month.
Please return me an e-mail and pay me back money.

Just contact to VISA card to cancel my order.
You are tricky thief!

exactly what I needed and got it in a timely fashion. Fully satisfied.

Wide selection, easy ordering, and timely delivery! What's not to like?

Even though I did not get my order as timely as I wanted, backorder problem, this company is first rate. Will order again from them.

The website of Colorado Pen is very easy to work with.