Compareairportparkings Reviews 

Be careful when using this parking company.

I parked my car there in March when I was flying abroad. While I was already on the shuttle bus, the driver reversed and damaged my parked car without paying proper attention or taking due care.

It is now the end of July, and I am still dealing with this situation. The parking company is claiming that I reversed my car and hit their shuttle bus, which is completely ridiculous because I was on the shuttle bus at the time of the incident.

Despite repeated requests from both me and my insurance company, they have failed to provide any CCTV footage from the parking area. This is extremely unprofessional and raises serious concerns about how they handle customer incidents.

Fortunately, I have photographs taken immediately after the accident, the driver’s details, and other supporting evidence. I hope my insurance company will be able to resolve the matter properly and hold the responsible party accountable.

DO NOT USE THIS COMPANY!!! ESPECIALLY IF YOU HAVE KIDS OR SPECIAL NEEDS STAY AWAY!! I would give a Zero rating if I could. We’ve used this parking twice, second time accidently as we had just as bad an experience first time. They do not arrive with your car until HOURS LATER!!!. They LIE constantly that the car is on the way, while we have a tracker so for an hour we could see the car hadn’t even been started. They then CUT/ CANCEL your calls and stop taking your calls. They are rude and ABUSIVE. THEY ARE THE WORSE COMPANY in the UK, unprofessionals who can’t speak English properly. A disgrace for the UK!! All Airports should BAN THEM!

Warning ⚠️ do not book

We had to wait for ages poor communication and customer service

40 min lates from when I arrived, despite calling 30 mins before arrival - and then when they did arrive to collect the car, no apology after countless phone calls > on return, car didn’t get delivered until and hour after my phone call

Easy booking system and a cost effective option for us.

I made numerous attempts via multiple methods to contact them about the booking and amend it over a period of several days, and received absolutely no response. Additional charges beyond the payment made at time of booking were necessary (not including the amendment which I have been unable to make at all), these were inadequately signposted at best.

The website is good at doing comparisons, however they don’t properly vet the car parks they show. I signed up for meet and greet parking through this site and then got landed with additional fees adding another 30% to the original charge. These were not communicated transparently at any point during the transaction.
When I raised this with customer service, they were dismissive, saying that I should have navigated to another part of the website to read that. There was nothing at all to point me in that direction. I have since raised a dispute with my bank and with trading standards. They need to step up and hold the car park businesses accountable for transparent charges before people make their payment. If I had been informed of the additional charges, I’d have opted for a different car park. Now I’m going to have to pay double in the hope of getting a refund through my bank for the unscrupulous car park. Afterall, if I can’t trust them to be transparent about charges, I can’t trust them to look after my car.

By charging £10 each way on your bus transport you are no cheaper than park and ride at the airport

I booked parking and found that my partner had already done so , so needing to cancel, i chattedon line within 15 mins of booking and wsscharged£ 9.95 admin fee and will have to wait 7 days to get the money back the money they instantly took money gor nothing wont be using again im afraid.

Terrible would never use them again be aware it’s scam

Fast booking, easy to follow process and best price online.

No problem with the booking side of things but the park and ride at Bristol is a joke!!! They’ve made us almost miss our flights twice now!! The second time was as because I didn’t realise I’d booked the same company again!! Bristol park and ride!! DO NOT USE!!!!

Started off well, quoted me a competitive price of £67, not bad for a last minute booking. However, after making a payment the email stated I needed to pay £13 entry and exit fee each. Hence another £26. All of sudden that is not so competitive. If anything, this is deceptive tactics. Whilst a no refund within 7 days is mentioned, I will be contacting card issuer as I will not be using this service and request a refund. I will book elsewhere where I am not deceived. Thank you.

If I could give this service a zero I would. Firstly when we arrived at the car park there was no transport to take us to the airport so I had to drive my car and let a stranger drive it back. Then there was an extra charge of £17.00 for the barrier which should be included in the compare price for a fair comparison. On the way back we have so far been waiting an hour and 10 mins for pick up. Dreadful and I want a refund

Poor customer service.
Additional charges hided (in small letters).
Very disappointed experienced.

Waited for almost 2hrs for the shuttle to go back to the car park and the staff kept lying that the shuttle will arrive in few minutes willl never ever ever ever recommend

Don’t use this company! We waited an hour and 20 minutes to be collected from the airport. Firstly they did not pick up the phone for 20 minutes and then we were told to wait 30 minutes, the bus arrived an hour later. Drop off to the airport took 30 minutes before we were taken. No communication to tell us of delays. Booking experience was easy this must be why they have good reviews.

The website was average but a very helpful man from a Crawley number made the experience excellent

My son told me we were flying from Birmingham so I booked meet and greet there only to be told three days before it was actually East Midlands, I emailed compare airport parking and the next morning I received a phone call from them and they sorted it out straight away with no fuss, an excellent service and will definitely use them again