The item I required was out of stock but left contact details for when it became available. I was notified when item was back in stock and this was quickly despatched once ordered.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really brilliant service. My second pair of magnifier glasses from Compass Point (first pair still great, I just wanted a spare set) - and prob about my 5th item of o-kit from them. You always get gre... Toon meer
Bedrijf heeft geantwoord
I placed an order for this item. After some time I was informed that it sold out at a 5 day orienteering event. I expect that an accepted order is available to be send out to the buyer, not offered... Toon meer
Bedrijf heeft geantwoord
The order came quickly with great quality items. Best place to buy orienteering equipment.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Compass Point, the UK’s #1 orienteering specialist and largest online orienteering equipment shop. Established in 1991, we have spent over three decades serving the competitive orienteering, fell running, and adventure racing communities across the UK. Run entirely by active competitors, our team has first-hand, elite-level experience in the sport. We live by a simple rule: if we wouldn't personally race in it, we don't stock it. This ensures every piece of gear we offer—from high-precision thumb and wrist compasses to snag-resistant technical O-tops and metal-studded trail running shoes—is hand-picked for durability, speed, and accuracy on rugged terrain. We stock the industry’s leading outdoor brands, catering to everyone from beginners seeking educational school starter kits to professional athletes demanding peak-performance equipment. Beyond our extensive online shop, we also provide a custom teamwear printing service for sports clubs, schools, and universities. As a dedicated part of the community, you will find our mobile shop pitching up at major orienteering events nationwide every weekend. Whether you are shopping online or visiting us mid-race for last-minute essentials and expert guidance, we are always here to help you navigate smarter and run faster.
Contactgegevens
4,4
Uitstekend
21 reviews
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Ordered item sold out at an event
I placed an order for this item. After some time I was informed that it sold out at a 5 day orienteering event. I expect that an accepted order is available to be send out to the buyer, not offered at an event.
Therefore it took a much longer time for this item to get to me.
I received a 10% discount for my next purchase from this company, which I probably won't do. I would have preferred a discount on the item as it was very delayed.
The item itself seems to be "what it said on the tin".
5 augustus 2026
Antwoord van Compass Point
Thank you for your review.
As a small, family-run specialist orienteering equipment retailer, we occasionally sell stock directly at events while our website inventory updates — in this case, the item sold at the Lakes 5 Days event before our system had synced with your order. We flagged this to you as soon as we became aware and offered a discount in recognition of the delay.
We're glad the item itself met your expectations, and we're continuing to improve how our event and website stock stay in sync so this happens less often.
Compass Point Team
Antwoord van Compass Point
Thank you very much for your 5-star review!
We're really pleased to hear that you were happy with the service from Compass Point. We truly appreciate you taking the time to share your feedback and support our small team.
Thank you for choosing Compass Point, and we hope to see you again soon.
Best wishes,
Compass Point Team
Efficient service
The item I required was out of stock but left contact details for when it became available. I was notified when item was back in stock and this was quickly despatched once ordered.
30 juli 2026
Antwoord van Compass Point
Thank you, Eileen, for your kind review. We're delighted we could keep you updated and let you know as soon as your item was back in stock.
We always aim to provide reliable service and quick dispatch for our orienteering and outdoor equipment customers.
Thank you for choosing Compass Point, and we hope to help you again soon.
Compass Point Team
Great service
Great service. The product I needed was not in stock but they kept my request on file and let me know as soon as it was back in stock. Arrived in a couple of days. Briliant.
20 juli 2026
Antwoord van Compass Point
Thank you, Linda, for your wonderful review.
We're delighted to hear you were pleased with our service. While some specialist outdoor and orienteering products occasionally sell out, we always do our best to keep our customers informed and get their orders to them as quickly as possible once stock arrives.
Thank you for choosing Compass Point. We truly appreciate your support and look forward to helping you with your next adventure.
Compass Point Team
Order arrived intact
Order arrived intact, in time. Very swift service. Thank you. A. Udall
20 juli 2026
Antwoord van Compass Point
Thank you, Ann, for your kind review.
We're delighted to hear that your order arrived safely, on time, and that you were pleased with our swift service. We take great care in packing every order and aim to dispatch specialist orienteering and outdoor equipment as quickly as possible.
Thank you for choosing Compass Point. We hope to be able to help you again on your next adventure.
— Compass Point Team
Excellent quick service
19 juli 2026
Antwoord van Compass Point
Thank you for your wonderful 5-star review, Valerie.
We're delighted to hear that you were happy with the quick service you received from Compass Point. Providing a fast, reliable service alongside quality outdoor and orienteering equipment is something our small team takes great pride in.
Thank you for taking the time to share your experience. We truly appreciate your support and hope to help you again in the future.
Best wishes,
Compass Point Team
The order came quickly with great…
The order came quickly with great quality items. Best place to buy orienteering equipment.
11 juli 2026
Antwoord van Compass Point
Thank you so much for your fantastic 5-star review, Corrie.
We're delighted to hear that your order arrived quickly and that you were pleased with the quality of your items. Knowing that you consider Compass Point the best place to buy orienteering equipment is a wonderful compliment and means a great deal to our small team.
Thank you for your support and for taking the time to share your experience. We look forward to helping you with your future orienteering adventures.
Best wishes,
Compass Point Team
5 stars
Fast shipping, extremely transparent delivery, very good product at the "cannot find any better" price.
16 juli 2026
Antwoord van Compass Point
Thank you very much for your fantastic 5-star review, Aleksandr.
We're delighted to hear that you were pleased with the fast shipping, clear delivery updates and the quality of your purchase. It's especially rewarding to know that you found great value as well.
At Compass Point, we work hard to offer quality outdoor and orienteering equipment, competitive prices and reliable service from the moment an order is placed until it arrives with our customers.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.
Best regards,
Compass Point Team
Excellent experience where the staff…
Excellent experience where the staff went out of their way to help me get what I needed, would absolutely recommend!
6 juli 2026
Antwoord van Compass Point
Thank you so much for your fantastic 5-star review.
It really means a lot to our team to hear that you felt well looked after and that we were able to help you find exactly what you needed. Taking the time to understand our customers and offer honest advice is an important part of what we do at Compass Point.
Thank you for your recommendation and for choosing to shop with us. We truly appreciate your support and hope to help you again in the future.
Best wishes,
Compass Point Team
Antwoord van Compass Point
Thank you for your 5-star review.
We're so pleased to hear that you found exactly what you needed and that your order reached you quickly. Knowing that our products, service and delivery have met your expectations means a great deal to our small team at Compass Point.
We hope you enjoy your new VJ Bold shoes, and thank you for taking the time to share your experience.
Best wishes,
Compass Point Team
Great helpful service
Great helpful service when looking to buy gift certificates for our juniors.
3 juni 2026
Antwoord van Compass Point
Thank you very much for your kind review, Beatrice.
It was a pleasure helping you choose the right gift certificates, and we're delighted that you found the service helpful. At Compass Point, we always aim to make it easy for clubs, families and individuals to find the right products or gifts for every level of orienteering.
We really appreciate you taking the time to share your experience, and we hope the juniors enjoy choosing their new kit.
Best wishes,
Compass Point Team
Antwoord van Compass Point
Thank you for your fantastic 5-star review, James.
We're delighted to hear that your order arrived quickly, everything was exactly as expected, and that the small free gift was appreciated too.
At Compass Point, we take great care to ensure orders are packed accurately and dispatched promptly, so it's always rewarding to hear when customers notice the effort that goes into providing a reliable service.
Thank you for choosing Compass Point and for taking the time to share your experience. We hope to be able to help with your outdoor and orienteering equipment needs again in the future.
Best regards,
Compass Point Team
Really brilliant service
Really brilliant service. My second pair of magnifier glasses from Compass Point (first pair still great, I just wanted a spare set) - and prob about my 5th item of o-kit from them. You always get great friendly, fast service from the team, I wholeheartedly recommend them - so much nicer than Amazon or Temu 😀
7 mei 2026
Review zonder uitnodiging
Antwoord van Compass Point
We're delighted to hear that you're enjoying your magnifier glasses and that you've continued to choose Compass Point for your orienteering equipment over the years. It means a great deal to us that you've returned for multiple purchases and have found our service friendly, helpful and efficient each time.
Thank you for your recommendation and for supporting an independent specialist retailer. We truly appreciate your continued trust and look forward to helping with your future outdoor and orienteering adventures.
Best regards,
Compass Point Team
Antwoord van Compass Point
Thank you for taking the time to leave us a 5-star review, Vytautas.
We're delighted to hear that everything was on point and that you loved your experience with Compass Point. Providing reliable service, quality outdoor and orienteering equipment, and helpful support to our customers is always our goal.
We really appreciate your feedback and look forward to helping you again in the future.
Best regards,
Compass Point Team
Sent one of the wrong model was…
Sent one of the wrong model was supposed to be two of the same kind, instead got one 2L and one 3L
30 mei 2026
Antwoord van Compass Point
Hello Chris,
Thank you for your review.
We have reviewed your order and can confirm that two Moscow Model 2 wrist compasses were supplied exactly as ordered.
Your review states that you received "one 2L and one 3L". In Moscow's product range, these are different left-handed thumb compass models, whereas your order was for two Model 2 wrist compasses.
Had a 2L and a 3L actually been supplied, the products would have been visibly different thumb compass models and would not have matched the wrist compasses ordered.
We have checked our records and can confirm that two identical Moscow Model 2 wrist compasses were supplied. We also contacted you directly to discuss the matter and remain happy to review any photographs of the items received.
Kind regards,
Compass Point
Good prompt service
23 mei 2026
Antwoord van Compass Point
Thank you for your review.
We're pleased to hear that you were happy with our prompt service. We work hard to dispatch orders quickly so customers can get their equipment when they need it.
Thank you for choosing Compass Point, and we look forward to serving you again.
— The Compass Point Team
Great service and knowledgable staff
19 april 2026
Antwoord van Compass Point
Thank you, Richard, for your kind review.
We are very pleased to hear that you were happy with our service and found our advice helpful.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Compass Point
No trainers, no refund !
Bought a pair of 'new' trainers - which they weren't. A lengthy back and forth before a refund. No remorse, no shame, just outright nonsense.
Shoes came without a box
They were dirty
Colours didn't match one shoe to the other
Plastic detailing was cracked and damaged (worse than the 5 yr old pair I was hoping to replace with these)
1 shoe was defective and extremely uncomfortable.
The owner claims it was all nonsense and that the shoes were inspected prior to sending, which of course they couldn't have been or else he would have seen the defects.
They have failed to refund me. I will be taking this further...
20 september 2024
Review zonder uitnodiging
Antwoord van Compass Point
Thank you for your review. We can confirm that this order was refunded in full following the return. We're sorry the experience fell short of your expectations.
— Compass Point Team
Achtung Betrug!
Achtung Betrug!!
Zahlung wurde geleistet, Auftragsbestätigung erhalten#20063. Seitdem nie wieder etwas gehört.
Die Mails werden nicht beantwortet! Finger weg von diesem Shop !
Gruß
L.
18 mei 2023
Review zonder uitnodiging
Antwoord van Compass Point
Hallo Lukas,
es tut uns leid, dass Sie mit Ihrer Erfahrung nicht zufrieden waren.
Nach Ihrer Bestellung haben Sie uns kontaktiert, weil eine falsche Lieferadresse angegeben worden war. Anschließend baten Sie um die Stornierung der Bestellung. Der Vorgang wurde letztlich vollständig erstattet, sodass Ihnen kein finanzieller Schaden entstanden ist.
Wir bedauern, dass Sie mit der Kommunikation während dieses Vorgangs unzufrieden waren. Den Vorwurf des Betrugs weisen wir jedoch zurück, da die Angelegenheit abgeschlossen und vollständig erstattet wurde.
Mit freundlichen Grüßen
Compass Point Online
Antwoord van Compass Point
Thank you for taking the time to update your review, Jackie.
We're pleased to hear that your item was safely received in the end. While delivery delays can occasionally happen, we understand how frustrating they can be when you're waiting for an order.
At Compass Point, we're committed to helping our customers whenever issues arise, and we appreciate you updating your review once the item arrived. Thank you for your patience, and we hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
Compass Point Team
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