Complete Rip Off Marine, Pompano
I started talking to Capt. Mark Beloyan back in August with intentions to sell our boat. I explained to him that we had to have work done on the boat and would not be able to sell it in good faith until it was completed. The company we had come out to do the work gave me a quote to complete the job was $1600, and would be available to start in roughly 2 weeks. That date was being pushed back due to a delay on parts for another job he was working on. I called Complete Marine on Sept 20th, spoke to someone I don't recall the name and explained the work needed and that I would supply the parts and they needed to confirm the labor as the drive and motor had to be removed. Saturday Oct 8th, we dropped the boat off and signed the sales paper work. Service Advisor Tanya Gonzalez handed my wife "a blank" repair order stating that no work would be completed without a written estimate. On Oct 17th I spoke Service Advisor Kevin Veliky informing me that the motor had to come out, the very thing that I had already stated and requested a quote for! No call until Oct 22nd, Mark tells me that my motor was Blown October 23rd I went up to see what was going on to find my motor on a pallet under some plastic and my freshly recovered rear hatch in the open on a trailer. Monday the 24th I speak with Ed and told him I would coming to pick up the boat. I arrived Sat the 29th to see the motor in the same place and condition, the boat on the other hand was moved further back in the yard. Had a good chat with Ed up to the point when he said he hadn't completed the invoice yet and when asked how much he said it was like $5,500! I explained to him that I never received a quote nor ever heard from Kevin other than the motor had to be pulled which again goes back to why it was there in the first place! My wife who has been out of country returns and we go back Nov. 7th to resolve the miscommunication and retrieve our boat, Ed presents us with a $5500 bill which we then move to the back of the building so other potential victims can't hear our conversation. Ed, Capt. Mark, Service Advisor Tanya Gonzalez and now a Sales Manager Marty Finklestine start the circle jerk all as Owner David Giannone is watching from afar. Tanya straight up lied to all of us about the estimate as Marty proceeded to tell us they don't give estimates. Blood pressure is rising and tempers are boiling over so we left after negotiating a ridiculous invoice for some marine hacks to rip apart our boat. Today is Nov 11th Veterans Day of which I am and my son currently serving. Nov 12th bright and early motor blocked in by another boat, going over the paperwork to pay the bill and get our boat out of here. The agreed 16 hrs. was not adjusted and charged 23.25 hrs. at $169 an hour. Please note there is no signage anywhere visible informing you of this. The original work order authorization document was altered "My Wife" signed a blank top half, which then then put my information on the top. hmmmmm I clearly instructed Kevin in service that the drive and motor needed to be removed and requested a quote. No work would be completed without an estimate per Tanya Gonzalez. After billing 16.25 hrs. playing with the motor inside the boat they spent another 8 hrs. to remove the engine all without a quote or knowing they are charging $169 and hour! They charged for work not completed "cut bolts from heads and found water in cylinders on starboard side" the engine is intact! They took a month for them to rip us off and damage our freshly recovered hatch cover while removing incorrectly and bending the shock. Complete Marine is truly an unethical and dishonest company going as far as to push the boundaries of corrupt and fraudulent. I regret ever getting involved with this stealership, I hope this review will save other potential victims the potential brain damage and financial hardships we have.
11 november 2022
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