Contactlenses.co.uk Reviews 

15.609
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This used to be a really good company but for the last year or so they have stopped keeping any stock . Every order has to wait for them to arrive from the manufacturer . I order three months at a... Toon meer

Beoordeeld met 5 van de 5 sterren

I was struggling to find contact lenses because of a shortage with my normal supplier and another company had let me down badly. Danielle was amazing and really helped me out in a tight situation, she... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using contactlenses.co.uk for several years now and they have never let me down. Unfortunately, my prescription always has to be ordered but they provide an expected delivery date so I kn... Toon meer

Beoordeeld met 5 van de 5 sterren

Have used contact lenses.co.uk regularly over the past three years and have never had a problem. The ordering process is simple and I’m always amazed how quickly the lenses arrive. Their fulfilment op... Toon meer

Bedrijfsgegevens

  1. Contactlenzen leverancier

Informatie afkomstig van verschillende externe bronnen

UK contact lenses at low prices! Worldwide delivery and excellent customer support. Top brand lenses, solutions and more. We also have our own branded Crystal range. Selling directly to customers since 2002, meaning you can save money with a name you can trust.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

16K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(15.609)

6 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Perfect

Perfect! Very fast delivery to the US and the prices are actually better then in the US. I will definitely buy from here again.

25 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Never had a problem

Have used contact lenses.co.uk regularly over the past three years and have never had a problem. The ordering process is simple and I’m always amazed how quickly the lenses arrive. Their fulfilment operation must be something else. They frequently arrive the next day - even using regular first class post. The lenses themselves are well-packaged and arrive safely. I would recommend them to anyone. Just make sure you have your prescription ready for the first order. The more detailed the better to ensure you pick the right lenses for you.

20 maart 2024
Beoordeeld met 1 van de 5 sterren

I wasn't happy this time

I wasn't happy this time. I always order from here as I always get my contact lenses a day or 2 days after ordering them. But this time round they didn't arrive for 5 days. Do I was without contact lenses. Disappointed really. I rely on them coming soon. Hence why I use them

20 maart 2024
Logo Contactlenses.co.uk

Antwoord van Contactlenses.co.uk

Hello Tara

Thank you for your feedback.

I am sorry to hear that your order did not arrive as quickly as usual. I can confirm after you placed your order at 21.18 on the 8th March, our fulfillment team despatched your order on the 9th March.

It is unfortunate that on this ocassion our delivery partners did not manage to deliver them the following day which is usually what happens.

I can see that you did get in touch with our team who provided you with some information to help. Im pleased your order did reach you, albeit a little later.

Apologies again and for the inconvenience caused.
Kind regards
Hayley

Beoordeeld met 5 van de 5 sterren

Long term user

Been using these for over 10 years,wouldn’t get my lenses from anywhere else! Super fast delivery and fantastic customer service!

14 maart 2024
Beoordeeld met 3 van de 5 sterren

I had to wait over for my…

I had to wait over two weeks for my contacts to be delivered Feelgood gets delivered the next day!!!!

10 maart 2024
Logo Contactlenses.co.uk

Antwoord van Contactlenses.co.uk

Hello Paul,

Thank you for your feedback.

I am sorry your lenses did not arrive as quickly as you had hoped. We do advise of any delays before payment is taken so you can decide whether you are happy to wait for the delivery. On this occasion your lenses were on order but delayed with the UK manufacturer.

Apologies for any inconvenience caused,
Kind regards
Hayley

Beoordeeld met 5 van de 5 sterren

always a five star experience

Always a five star experience!
Excellent delivery service, ordering service and customer services always help there and then!
These guys are so efficient I wouldn’t even dream of going anywhere else!

10 maart 2024
Beoordeeld met 3 van de 5 sterren

Been using this company for many years…

Been using this company for many years and usually reliable, quick delivery and easy to order.
Recently they’ve almost never had my brand in stock which means I’m using different lenses every few months.
Also I used to be able to give the person on the other end of the phone my card number and it was done. Now they need to e mail you a link which you have to click on and follow then input your card details
On line. After that it’s into my account to verify the payment then return to this site to finalise the order. Too much faffing for no good reason!

8 maart 2024
Logo Contactlenses.co.uk

Antwoord van Contactlenses.co.uk

Hello Fraser,

Thank you for your feedback and your continued custom over the last 14 years.

I am sorry that the Crystal lenses you prefer are not always available. We do try and accomodate wearers with a suitable alternative, however I understand this is frustrating if it is continued.

Unfortunately it is no longer legal to take a persons payment details over the phone, therefore we have introduced the link so we can still offer helping creating orders but unable to take the payments im afraid.

Apologies again that the ordering process has not been as smooth and simple as we would have hoped. We appreciate your feedback regarding this.

Kind regards
Hayley

Beoordeeld met 4 van de 5 sterren

I am a happy customer of Contact…

I am a happy customer of Contact lenses.co.uk.......for many years now. However, as I get older, I am more nervous about purchasing over the internet. In an email from Contact Lenses to customers who have problems logging in, you say 'Just ring this number and we will sort everything'. I was so happy to see this as I am so nervous about internet. However when I ring, you tell me that I cannot order over the phone...! So I think you need to clarify this in your email...!

If you can enable purchasing over the phone again, I think you will have many more customers.....many of us just do not risk online anymore....fraud is everywhere...

8 maart 2024

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