Contrado US Reviews 

The customer service at Contrado is extremely proactive. They were reaching out to me immediately confirming the order had been placed, letting me know of the next steps on their end, and overall timeframe. I had messed up the original artwork I sent over, and they were able to point that out me and worked to fix it before going to final production. We will definitely be coming back for more company swag in the future!

I order a custom track jacket for my new clothing brand and it looked like it came from a homeless person after they has sex on it. There were stains, what looked like little burns, the graphics don’t line up and the color is super crappy. Cannot even put it on for something sticking me in my right arm. Horrible experience. I would never recommend anyone try this. Overly priced trash and bad quality construction with stains and idk what else this is. Looks like dried semen. Bad business all around!

So far, I've ordered two custom unframed canvas prints for use in a novel product I make and sell online. I needed an odd size of 13.5" x 47", and I wasn't sure how well it would come out or work for my application.

The first canvas was more of a proof of concept for my product, and I was very pleased with the quality but a little disappointed that it came folded in a bubble envelope and thus had creases I had to iron out with some difficulty. I contacted them about the creases, and they were very responsive. They said to contact them on my next order so they could add a note to my order in regards to shipping.

I followed their instruction for my second order and this time it came rolled and packaged carefully to avoid any creases! I was extremely satisfied with their customer service, and the quality of the canvas print is fantastic.

Highly recommend. If you have any issues, reach out to their customer service folks and they will do their best to make you happy.

I used Contrado in February 2023 and had a great experience ordering a custom print on cotton calico. The printing quality was excellent, the fabric was soft, and the price was very reasonable, about $30 USD. Then last month (June 2023) I tried to order the same thing with a different custom print, but the price had sky-rocketed to $120 USD and when I received the print the cotton fabric was stiff, not soft like the previous order. The quality of the image was still high. I found a much better site on Etsy with higher quality fabric and lower prices, similar to my experience with Contrado in February: EcoPrintFabric

Horrific experience and even worse products. Ordered multiple t shirts with the same design and none of them actually had the correct fit and/or look as advertised.

Don't order here!

This company is fantastic. If there was an issue with my order they contacted me right away and were very clear on how long it would take to be delivered. The workmanship is fabulous and the colors are really amazing. They may be more expensive than some other companies but I've looked around for a VERY long time and used other companies and these guys are by far the best I've found.

I got my shop shut down just because my shop doesn't sell well. Thank you for wasting my time and effort making videos to promote my shop but when I get back it's gone. THANK YOU VERY MUCH.

Had some vintage images printed on fabric for a project and they turned out beautifully! The printing quality is amazing (they even emailed me to say my order would be slightly delayed because they reprinted it for optimal quality) and shipping is extremely fast (even with the above noted delay, I still received my order within a week!) I will be ordering from this company over and over! Highly recommend!

I absolutely LOVE this scarf from Contrado!!
It was the perfect Valentines Day gift for my partner. The pictures are of her 1st-3rd grader's watercolor painting project taught by my partner. She actually cried when she opened the scarf and figured out what it was. The silk is high quality so the design has a little sparkle to it. Thanks so much for making this possible, and quickly, too!
Carolyn Estes

Initially, I had some trouble with muted colors and rough material when I received my custom printed Sateen duvet cover and pillow cases.

When I was able to get in contact with Contrado, they not only replaced/reprinted my order free of charge, but the customer representative also gave me some information on how prints should come out on polycotton vs sateen. After they finished the prints they speed shipped it to me (got it all the way from the UK in 2 days!). Thank you guys, I am happy with the replacements!

One tip to everyone out there. If you are ordering custom printed fabric for either bedding or clothing, I would recommend the Polycotton since it has a softer feel and more vibrant colors than the Sateen I first ordered.

fast service, great product. reasonable price. I will use your services again. Promise !

I ordered a custom silk scarf for an artist being celebrated at our college. It was designed with her original artwork...it was the perfect gift and she was thrilled! Thank you Scarves On Demand and especially Drishti!

Wonderful product as always. I use Contrado's fabric printing for wedding seating charts, bar signs and welcome signs and usually have quick turnaround times. Contrado always does their best to get my product to me by the requested due date. The printing is clean and crisp and the fabric itself is great quality!

Love this company! Customer service was out of this world! I’ll never shop anywhere else! Thank you all and Ravi so much!!

Very pleased with the responsiveness and speed of Contrado! The entire team is amazing and I couldn't recommend them enough! Harshwardhan made sure my orders arrived on time!

I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across.

Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount.

First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me.

I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount.

I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all.

Stay FAR AWAY if you care about your own customers experience.

Contrado's customer service is excellent. They were quick to reply, made sure the product was how I wanted it, and got me my products two days before my requested deadline. I've only custom printed one item, but the quality was good and I look forward to using them in the future.

I’m really disheartened with my interaction with Contrado.

I was looking for a company to get custom printed fabric made for a realized fashion design for one of my final projects in College. This concept can not be completed without this printed fabric, and I’m under a serious time crunch. I ordered nearly six yards of printed cotton twill, and all if which the detail in the darker areas of my print was completely lost. I was willing to accept this as just something to accept with how fabric printing works, but I then realize that there is a huge smudge of extremely visible black ink across the focal point of both of my prints, rendering the fabric completely unacceptable. I reached out to the Contrado Team via email, and have yet to receive a reply. I then tried utilizing their contact forum via their website, only for it to request I log in. I log in, and it only requires I log in once again (and again). I then tried using the unregistered route by giving my email for a live chat (even though I have an account with Contrado) and was met with a live agent, who was seemingly very helpful and attentive. I told her of both the printing details lost and a huge black smudge, and she informed me that BOTH of these qualities of my print were important errors, and could be mended with solutions after further investigation. She took my email, and said she would get back with me very quickly with a variety of options. I still have not received any email back, which I understand is a matter of patience! However, I’ve decided to try and chat with an agent through their website like I did before. The problem persists with their login request through the chat box being dysfunctional, so I continued once again as an unregistered user. The system tells me my order details cannot be found, and That no live agents are available over the span of hours.

If I were to receive a reply, or at least a suggestion of a solution, my opinion of Contrado would flip immediately, and I would continue with their service, but as it stands, I would look for other options.

I do however, greatly appreciate their free swatch packs (excluding shipping) and student discounts. However, the product quality is what matters most. To receive a product that barely holds the integrity of the design to be executed as promised, is unacceptable.

UPDATE:

Shortly after my experiences with the two Live Agents, I actually received both an e-mail and phone-call to truly address the circumstances of the faulty prints, and who I assume to be supervisors both helped me with correcting the image, and assured my the fabrics would be reprinted with quality inspection to guarantee an overall satisfying experience. They even offered to send me an image of a sample to make sure that the product is certainly satisfactory, and asked when I would need it by so my time constraints can be met.

As a very experimental artist trying to develop my craft, I’ve worked with a variety of companies to achieve various custom textiles, and have had a few faulty products, but I’ve never received such a caring and remedying call to aid an unfortunate experience. My faith in Contrado is for the most part restored, and I hope I can come back to give a final update on an extremely satisfactory fabric.

Contrado is a very professional print on demand company. Beautiful products. Very helpful chats. All my designs look outstanding on their fabrications.

I ordered the silk scarf for my daughter with custom design from one of her paintings. Because the size didn’t fit to the standard size, Contrado worked with me and helped me create the scarf that I wanted. Especially Faizan and Bhargav answered all my questions and concerns and even offered to print sample that I could see final product. And one more big plus how fast they printed the scarf. Great company and big thank you!