Converge ICT Reviews 

I applied for an internet connection on May 2025 and upon installation the technician informed me that they will comeback to install the IPTV. Its been 4 moths of every two weeks follow-ups, their customer service (Rai, Hael, Sieghart, Liv, Lukas and the rest keeps on saying “i will follow up to the concerned department”, “ i understand your concern and will expedite this request”. Your customer service department is zero out of 10. They even send you email info like, this request has been actioned and will tag this as closed. I am super disappointed!

This is the 9th day that I still don't have any service. My kids would spend countless hours at my mom's house just to use their internet for school work. My eldest would sometimes get home at almost 12a because he's using the internet at someone else's place that makes me worried. Their favourite response is in process, & no one can give me even an estimate of when. My 1st ever technical issue with them took almost 17 days. I'm already at my breaking point. I also have another provider who is more than willing to get me connected with theirs if these people can just give me an estimate of when it will be fixed if they can't give me anything specific. I know my plan isn't top tier, but they almost often get paid in advanced. If you are planning to get them to provide you service, do your research 1st. Yeah their network is fast, but technical support, is almost none existent.And converge, if you are actually reading your reviews to improve yourselves, here is my case # 08033878.

Hindi niyo deserve kahit 1 star. Ang bilis niyo pag message or email pag due date na pero pag may problem yung wifi niyo, hirap na hirap kayong i resolve yung problem.

Bad customer service... click2call used to be so easy to use, now you will wait hours and hours before an agent will answer your call. Before just 1 ticket and there will be onsite visit now, you need mutiple tickets just for them to make an onsite visit to fix your internet.

Sobrang tagal ng interval pag may concern, ang hirap tumawag sa customer service, pahirapan sa rebates and concerns. But when it comes to payment ang bibilis. Kapag kayo nawalan ng internet napaka tagal ng respond. Wag na mag apply ng converge kung ayaw nyo ma stress pag nagka problem

Not helpful at all. Unresponsive ang mga support. Poor service, sa una lang magaling. Ang bilis maningil, but pagdating sa concern mo it will take them forever to resolve. Kung ayaw nyo masayang time and money nyo, don't go for this company. They will just cause you stress and frustration!

I signed up for a deal of 200 mbps but instead i got 0.20 mbps. Even hotspot is better 🥀

case no.06902218
i upgraded my plan June 25, 2025 to fiberx, the dept thats handling my ticket closed it July then closed it again Sept 3rd tagging it as resolved. I have been paying for the new plan for 3 months now without getting my wifi6 and visionbox. I cant revert the plan back to the old one because of the lockin period
what a scam

VERY VERY POOR INTERNET SERVICE. OUR INTERNET SERVICE IS OFF FOR 4 TO 6 HOURS SINCE JULY TO PRESENT. GRABE.

One of the worst provider, Lack of Manpower

WORST CS - Puro create ticket lang.
WORST Installation Process - 2 weeks na, wala pa rin.
WORST Internet Speed vs PLDT/GLOBE

Cancelling my 2 lines now.

So I applied for converge intenet because apparently they were faster, had better rates

Everything goes through very fast an I am suprised, I think oh who knew finally an efficient internet company in the Philippines.

Nopeeee, first the installer calls me on Thursday says they’re coming that day, I get the required work permits and everything I wait all day no one shows up.

Then then next day another one calls, then the next day another one calls and so on all saying we’re coming today but never no one shows up

So I get the bright idea to call converge and they tell me well sorry, nothing we can do your installation was set for last week u just have to wait till the installer calls u

So basically the installer will do me a favor if they feel like it, if they don’t then I’ll never get any internet installed that’s basically what I was being told

I asked if anything they can do to help and I was given the same script over and over again — like I know there’s nothing u can do as CS but the least u can do is talk like a human being

Ohh and honorable shout out to Ronny or Ronald who hung up on me after waiting for 30mins and wasting of 200p load all for the simple fact that I said “sir, I don’t speak tagalog” I hope u get your karma back bro

I was so excited for this internet - so sad how these companies do not care

Service is incredibly poor. Imagine, the first time I had a connection problem, it took them a month to fix it. Now, same problems, it has been more than 2 weeks and yet no team was able to address this. They suck!

Ung internet nio 1 day pa LNG tinatawag na sa bulacan branch ung manager nio ayaw mag update tapos my bill na nman nag pay kami tapos di connect ung intery

This is by far the most disappointing internet service provider I’ve experienced in the Philippines. Outages are frequent and ongoing, and to make matters worse, their customer service—particularly the social media team—lacks proper training. The responses are often dismissive, robotic, and unhelpful, with little to no understanding of the issues being raised.

VERY UNHAPPY! TOTAL INCONVENIENCE HAS BEEN EXPERIENCED FROM THIS INTERNET PROVIDER. I JUST PAID LAST JULY 31, 2025. I HAVEN’T BEEN LATE ON MY PAYMENT WITH YOU BUT THIS 3 WEEKS WAS SO ANNOYING.

CUSTOMER SERVICE WERE NOT HELPFUL. ALL THEY SAY IS THEIR SCRIPT, NO HELP AT ALL. ALSO, THEY KEEP ON TELLING YOU ABOUT SOMEONE VISITING THE SITE OR THE ISSUE IS IN PROGRESS BUT GUESS WHAT? NO ONE ARRIVED AND NO ONE FIXED IT. 3 DAYS OF HAVING NO INTERNET FOR THIS WEEK. 4 DAYS OF HAVING SLOW CONNECTION LAST WEEK. ISSUES HAPPEN ALMOST WEEKLY!!!!

FAULTY INTERNET CONNECTION ( BLINKING LOS FOR 2 WEEKS), INCOMPETENT CUSTOMER SERVICE. HOTLINE IS NO HELP PURE BOT THAT ENDS THE CALL AND MOST ESPECIALLY THE CHAT SUPPORT IS ABYSMAL, TAKES FOREVER TO RESPOND AND OFFERS NO RESOLUTION JUST TELLS YOU TO WAIT FOR NOTHING.

8 DAYS OF NO INTERNET CONNECTION. NO ONE FROM YOU SIDE WENT TO FIX THIS ISSUE AND I'M ABOUT TO LOSE MY JOB.

YOUR TECHNICIANS DO NOT ANSWER MESSAGES OR CALLS NOR GIVE SIMPLE UPDATES.

WORST. CUSTOMER. SERVICE.

Grabe ANG CONVERGED NALATE LANG AKO BAYAD 1 ST TIME JUNE 20 DUE DATE JUNE 23 LANG PUTOL TALAGA WALA.MAN LANG NOTICE JUSKO WAG NA WAG KAYONG MAG CONVEGERED bakit ganyan kayo good naman ako sa pag babayad ngayun lang naging busyyy lang ako

We paid for 200 Mbps and get 20 Mbps speed. Been asking for help and sending proof of this issue and all we received is, to keep resetting the router. Our payments should be $400php per month not $1,599php. Its sad when your phones 5g speed is better then your expensive fiber optic wifi. Ran over 5 speed test in the last few days all ranging from 19 Mbps to 80 Mbps speed only. We re getting charged for 200 Mbps speed. We n should only be getting charged for 20 Mbp speed. Can you legally charge a company in the philippines for scamming you, if the service is functioning at a slower lower level plan speed?