Cookes Furniture Reviews 

All the staff at Cookes without exception were excellent, knowledgeable, helpful, and responded quickly to questions. We bought 2 settees, a dining table and a bed and are very pleased with them all. We would like to mention Skye, Simon and Jane (on the Hammonds Furniture concession) in particular. A quality store and a very enjoyable experience.

Superb service by very knowledgeable people - brilliant

We recently bought new sofas and living room furniture and a dinning room table from Cookes Goosemoor Lane Birmingham. We bought so much because of the quality, choice and value for money we received and now we not only have fabulous looking furniture in our new home which is of excellent quality but the whole experience dealing with Cookes was superb from start to finish. From the minute we walked in the door to the final delivery of our new sofas to Kent today we received exceptional service. Staff were professional throughout, went above and beyond and were also knowledgeable and personable. We can’t recommend Cookes enough. Well done and thank you!

We received the sort of excellent service from Cookes that we have come to expect. The purchase was very straight forward and professional; we appreciated the free coffee and biscuits in the cafe area!
Sean, Andy and Alick were very friendly and polite working well together to efficiently unpack and deliver the bed in a very short time. Thoroughly recommend.

the sales person Sue was very helpful, she spent 0ne hour to help me and my daughter purchase a recliner chair and a double sofa. she was very knowledgeable.

Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil and Aid) were excellent - they ran through how to set up the sofa bed, which was really helpful. We would always rather support family businesses and will do so again with Cooke’s.

It was a pleasure to walk around the air conditioned store. Really super attractive furniture in every department. Pleasant and helpful assistants. I would definitely recommend shopping there.

Excellent service without overbearing sales team.

Great customer service and support on the day of us choosing our furniture

We visited Cookes showroom yesterday and were greeted by Jas. He was helpful, knowledgeable and respectful which made the experience a very pleasant one.
Well done 👏 keep up the good work.

Visited Cookes Furniture, Birmingham a few weeks ago as we were looking for a new bed. There was a specific one we were looking for and, as we couldn't find it, we asked the assistant if they still did this particular one. Luckily for us they still did and we placed an order. Lisa, the sales lady was very helpful and she asked us if we wanted a new mattress protector, which we decided to buy as well. The bed was delivered around three weeks later. The delivery men assembled it very quickly and we are very pleased with our purchase. Also, the mattress protector is very good quality and we are really pleased that we ordered this too. Very good customer service.

Good staff and display

Good choice & with sale offers.
Friendly attentive staff

Cookes always offer good service.
I was helped and had good advice from Salesman
Mr Paul Freeman.

From the moment I stepped through the door, Anita, at your Christchurch branch gave me 100% of her expertise and attention, making my experience of buying an expensive item, positive from the start

From the moment I walked into the store, to paying for my purchase, everyone was polite, friendly and knowledgeable. Wendy went over and above

From the show room to the delivery/installation, I couldn’t fault the team service

Nice relaxed big area to look around . Lots of sofas and chairs and nice to look at other furniture as well. Staff very helpful and informative and nice to be left on our own to just browse without being interrupted. Ordered our sofa and chair to be delivered in 8 to 10 weeks time.