Joanna was very helpful when we were deciding on which fabric to choose for the settees and made suggestions on colour of walls, etc. Only problem was that the colour samples she had ordered for u... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... Toon meer
Bedrijf heeft geantwoord
We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Toon meer
Bedrijf heeft geantwoord
Lisa was very knowledgable on her subject and spent a lot of time with us explaining the various options. We did not feel at all pressurised into purchasing, which is a refreshing change.
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contactgegevens
28 Goosemoor Lane, B23 5PN, Birmingham, Verenigd Koninkrijk
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff couldn’t be more helpful
Staff couldn’t be more helpful. Seamless process choosing sofa and chairs.
30 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Very helpful friendly staff
Very helpful friendly staff. No sales pressure.Listened to our requirements.
29 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
Very helpful staff. My mum wanted a mobility chair and the staff were very knowledgeable and patient . Thank you.
29 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Anita was very patient and…
Anita was very patient and knowledgeable. Took time to go through every option
29 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. We’ll make sure Anita knows how pleased you were.
Best regards,
The Cookes Team
I have dealt with Cookes
I have dealt with Cookes - specifically Michal on several occasions and without fail he is so helpful and nothing is too much trouble - from making your decision right through to delivery - I highly recommend Cooke’s for great quality furniture and amazing customer service .
28 mei 2026
Antwoord van Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience and thank you for choosing Cookes. Your kind words will be shared with Michal.
Delivery Service
Alick & James did a brilliant job of delivery. Property down a narrow country lane with difficult access. Thank you, Guys.
1 juni 2026
Review zonder uitnodiging
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and we’ll make sure Alick and James know how pleased you were.
Best regards,
The Cookes Team
Take your time choosing a bed (there are hundreds!)
The people in the showroom are really super...they don't hassle you but are readily available when needed and have a real depth of experience. We were able to spend as much time as we liked testing the furniture, especially important when choosing a bed....as many visits as you want, the and coffee supplied if you want it and some good sound advice. Delivery ahead of schedule and very efficient. FIRST CLASS.
29 mei 2026
Review zonder uitnodiging
Antwoord van Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Extremely professional staff
Extremely professional staff, within each department.Owing to my situation, concerning a delay with my apartment being a month overdue with the predicted date end of June, it has been extended to mid August. The delivery department extremely helpful.
24 mei 2026
Antwoord van Cookes Furniture
Thank you for your very kind 5-star review. We’re thrilled you were happy with your experience and we will be sure to share your feedback with the delivery team.
Best regards,
The Cookes Team
Always good service at Cookes.
Always good service at Cookes. Staff very helpful and friendly and have good product knowledge nice deals to be had at sale time . Delivery boys also very helpful and friendly and on time .
29 mei 2026
Review zonder uitnodiging
Antwoord van Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
We like buying our furniture from Cooked
We like buying our furniture from Cookes, they sell quality items and the whole experience from showroom to delivery is made easy, all staff are helpful and friendly.
1 maart 2026
Review zonder uitnodiging
Antwoord van Cookes Furniture
Thank you for your lovely feedback! It’s wonderful to hear you had a great experience with us. Thank you for choosing Cookes!
Best regards,
The Cookes Team
Outstanding customer service
Outstanding customer service, would be my first choice going forwards.
28 mei 2026
Review zonder uitnodiging
Antwoord van Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased your experience with us.
Best regards,
The Cookes Team
David was very knowledgeable regarding…
David was very knowledgeable regarding Vispring products that helped us make the right choices, thank you to him.
22 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. David will be delighted to hear your kind words.
Best regards,
The Cookes Team
We were looking for a rug …
We were looking for a rug for our living room. Cookes has a great selection and once we'd chosen our rug a kind gentleman called David helped us complete the transaction and answered all our questions. There is a three week wait for the rug but fingers crossed it will be delivered on time and in good condition. A pleasant experience at Cookes!
22 mei 2026
Antwoord van Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Selection of items and superb staff…
Selection of items and superb staff knowledge
Wendy always remembers us and gives excellent welcome and service
24 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Wendy.
Best regards,
The Cookes Team
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
As usual service was excellent with…
As usual service was excellent with very helpful advice and information.
18 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
The assistant was very professional and…
The assistant was very professional and friendly
18 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Excellent service, as always!
As always, we had wonderful personal attention from two mature, knowledgeable, experienced sales staff. They didn’t hurry us or press us to go for something we weren’t really looking for. They pointed out all the special offers in the different pieces of furniture we looked at. Best of all, they didn’t call us ‘you guys’ !! As always, excellent service.
12 mei 2026
Antwoord van Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Very friendly and helpful staff
Very friendly and helpful staff . Beautiful showroom and relaxed atmosphere.
22 mei 2026
Antwoord van Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.