Core Legal Reviews 

Viva was fantastic and such a pleasure to work with. She kept me informed throughout process of my transfer of Equity and Further Advance. She is very professional and such a lovely lady. Would highly recommend this firm and will use them for all aspects of my property related stuff now. Thanks again Vivi x

Vivi was very helpful in assisting with the re-mortgage including dealing with paying off HTB loan. Always received prompt replies to any queries and was kept updated throughout the process. Definitely would recommend. Thanks.

Terrible service from start to finish.

Communication throughout my purchase was poor. Emails regularly went unanswered, I was passed between multiple members of staff, and I constantly had to chase for updates. As a first-time buyer, I was relying on my conveyancer to guide me through the process, but I was often left completely in the dark.

For weeks I was told my chain-free purchase was being delayed because Core Legal were waiting for the leasehold information pack. When I contacted the freeholder responsible for providing it (who was also my landlord at the time), she said she hadn't even been asked for it.

After finally completing, the problems continued.

Core Legal submitted my SDLT return late, resulting in HMRC issuing me a £100 penalty. They accepted responsibility and promised to reimburse me, but only did so after I chased them for over a year, and only once I explained I would have no option but to use their formal complaints procedure and, if necessary, refer the matter to the Legal Ombudsman. I received no apology or explanation, just the refund.

I also discovered my property still hadn't been registered with HM Land Registry. After my emails requesting an update were ignored, I contacted Land Registry myself. They confirmed Core Legal did not lodge the application until 3 June 2026, more than 19 months after completion, and several weeks after my original enquiry to Core Legal, which was never answered.

Having to constantly chase for updates and investigate my own conveyancing because nobody would answer straightforward questions is not what anyone should expect from a conveyancing solicitor.

This review relates to my experience with the Stockton branch, although the conveyancers I dealt with were based in Wakefield.

Vivi did a fantastic job of keeping us informed/updated with the whole process from beginning to end.

Vivi was very helpful throughout the process of my remortgage which included paying off the help to buy loan, which was completed on time. She was always approachable for a phone call if I needed to clarify any information. I would have no hesitation in using Vivi for a remortgage or any mortgage advice in the future.

Vivi was amazing. Everything handled professionally and promptly.

Thank you.

The assistance I received was extremely professional and responsive, great initiative, problem solving, fast and accurate. Ms Tzouda took great care to provide the highest quality advice and service and i highly recommend her and the Firm

A positive experience using Core Legal. A special thank you to Vivi for her patience and professionalism.
Vivi communicated well with me and the efficient services provided from start to completion was fantastic.
I will definitely use Core Legal again.

Vivi lead my case.
All go smooth and without issue, great communications and quick responds.
Happy customer :)

Effective communication and timely completion. Vivi did the excellent job.

I had a very positive experience with Core Legal during my remortgage and Help to Buy settlement. Vivi was professional, responsive, and kept me informed throughout the entire process. She answered all my questions promptly and made what could have been a stressful experience feel smooth and straightforward. Thank you, Vivi, for your excellent support and guidance throughout the process. I would happily recommend Core Legal to others.

Fantastic from start to finish. Can’t complain at all. Regular feedback and responses very quickly. Good communication throughout and no long waits. Everything communicated well. Worked with Vivi throughout, thank you so much. Highly recommend

Had engaged with Core Legal based on our Mortgage advisors recommendation. In terms of the process, documentation, follow-up and engagement with the team all was very smooth and they completed all the formalities at the right time and confirmed back to us.
Vivi was the person who was working along with us and was a good experience overall.

Great experience working with Core and Vivi for our remortgage. Process went smoothly and Vivi was very efficient. Will use them again. Thanks!

Vivi was my case Manager,

All communication was excellent, clear, and precise information and requests throughout my mortgage process. Guidance was given to complete all documentation; all timelines were clearly communicated.

Very good experience with Vivi and her team. Vivi was helpful and supportive throughout the process.
The only “issue” we had was at the beginning with the online interface as it’s not particularly user friendly if you have never used it before.
Once all the documentation was uploaded it was all straightforward and email correspondence was very efficient.

I recently dealt with Vivi on our remortgage. It all went through smoothly and on time. We had good, timely communication at all times. Very pleased with the service provided.

We recently completed a remortgage and, although the process took longer than expected, Core Legal — and especially Vivi Tzouda — were outstanding throughout. Our case was far from straightforward and ended up taking around five months for various reasons, but Vivi guided us through every stage with patience, clarity, and real professionalism. She was always there when we needed support and played a key role in getting everything over the line.
I fully recommend Core Legal and their excellent team.

— Martyn

I am very pleased with the high level of service. Vivi did a good job and made sure everything went smoothly. I hope to work with Core Legal again.
MSS

I worked witt Core Legal for my remortgage. Vivi was my case handler. Very profesional and quick to answer questions. She handled out case very prompt without delays. Highly recomend both company and Vivi.