Cosabella Reviews 

Customer service does not deliver

I ordered from Cosabella three weeks ago, and, not knowing they ship with Fedex, gave them an address that works for DHL only. The parcel was returned to Italy. I contacted the customer service. They promised to reship with the correct address. Instead nothing happened and the parcel was reshipped to the DHL address once more. Most likely the parcel will go back to Italy again. This is the last time I'm ordering for this company!

I had a terrible experience with Cosabella return service. I returned 7 items but was reimbursed only for 5. I sent everything back in one bag but the say they didn’t receive it which impossible. And I also listed all the items in the return formuler.

Beautiful looking… however I’ve spent hundreds in the last year and all the underwear with lace is awful even when washed on cold and line dried in the house. What a waste!

I did a review of Cosabella last week saying I did not get my items that cost me 100 $ CANADAIN but thank ful today my order came and it fit me good ! I was worried about this company but they came through for me which I am thankful I don’t know why it took so long getting here and them getting back to me !

The bras are made from polyamide. Please research this on your own. I almost bought one until I looked up the material. There is NO cotton in this bra. Polyamide is used in many manufacturing industries, and is in fact used in Kevlar. It is extracted from monomers like crude oil or petroleum (fossil fuels). I am NOT an environmentalist. I am simply a consumer who almost bought this product. I do NOT want it on my private parts where the body is warm and exposed. Sorry. And yes, they are trying to make me take this down.

Do not buy clothes from here. They will not offer fair returns on their poorly sized clothing. I am $200 poorer because they will not accept my return on their nursing bras. Was just trying to feel comfortable in this stage of life. Their moto is "for people" which could not be further from the truth.

1. Bought two bras, same size/cup, €95 each - one, was one size larger than the other. Took me two months of emails/photos and one return at my own cost, before I got a refund (thank you for yr patience, Ms Katia).
2. Bikini €31 unswitched after 5/7 washings. Their quality dpt at my photos: "it can happen after some time, bikini should be replaced every 6 months".

UNFAIR TRADERS received goods but they were too small and returned at my own expense I might add. They say they have not received returned goods?! I have receipt and proof of return but no joy.

Komplizierter geht online Shopping nicht. Die Bestellung dauert ewig, die Rücksendung ist ein Albtraum. Das Paket ist angeblich nicht angekommen. Bleibe auf den Kosten sitzen. Der Schnitt und die Größe haben überhaupt nicht der Norm entsprochen. Ich kann es leider nicht empfehlen und rate die Finger davon zu lassen.

I received a full priced set of pajamas and did not like the fabric. I thought they would be silk like the picture appeared. They're actually a light flannel. When I tried to return them the website says I can only get a Cosabella gift card. Do not buy from this company. They obviously aren't interested in providing their customers a good experience.

I have purchased for 300€ of products from this company, they did get here and on time and the quality was quite nice. However, three panties turned out to be oversized (I am normally a size M and these looked like L on me) so I decided to return them. I was asked to log into my account, then ask for an authorization to return my items, print a copy of my invoice mail, write a side note mentioning the RMA number (return number) and then ship it back at my own expense (based in France, I would have to pay for shipping fees between France and Italy which could range anywhere between 20 and 30£ given the size of the parcel). And when I emailed them regarding my concern, they simply replied back mentioning that they wouldn’t provide me with a return label because they didn’t cover for the return fees. So if you want to exchange a 20€ panty with them, you need to pay an extra 20. How convenient! The customer service is simply not in line with their prices. Then they simply stopped replying. I feel very disappointed and mistreated as a customer.

I wish I'd checked in here before buying! The bras are ok quality but don't fit. But what's not clear before you buy is that returns are to Italy at your own cost. Dealing with their customer service is tortuous and bordering on rude. Please don't bother with a bland response to this suggesting I get in touch with you. I've done that and it's a waste of time. Really poor company and would suggest you don't buy if you're in U.K. I can't speak for other countries obviously. **Edit** after this review the company got in touch and I got a refund. But they said it was a one off. They clarified the policy that returns are not free from the UK (which isn't in the EU anymore). So would still suggest don't buy from UK unless you're sure of sizing.

Ordered an item May 25th and it is now June 22nd and I still haven’t received anything. The tracking shows that the item was sent from Morocco then to Cameroon…to get to Canada…
Sounds like a fishy company to me, and reading the other reviews here, I am now certain of it.
I should have looked at Trust Pilots before buying anything.

Die Website ist schön und verlockend. Der bestellte BH war so geschnitten, dass die Trägerverstellung exakt auf dem Schulterknochen auflag und entsprechend weh tat nach ein paar Stunden. Die Reklamation lief darauf hinaus, dass ich einen anderen BH bekommen sollte, der aber viel viel zu groß war, von dieser Serie aber der kleinste. Rücknahme war ausgeschlossen, 80€ zum Fenster rausgeworfen. Schade.

I ordered a t shirt awhile ago . haven't heard or seen anything yet.i just don't even know if I will receive it. Don't have a phone number I can even call.

I've been trying to place an order for almost a week now. I have a question regarding size, that I need an answer to before I spend so much money on bras. I've tried chatting online...no response even tho it says "we'll be right with you." They never show up. I left 2 voice messages, of course, there was no return call even tho the outgoing message says they will call back. They also have a phone chat option. I tried sending them a phone chat, too. No response. Apparently they do not want my money. That's fine. I went to another brand just now and they gladly took my order!!

Worst service ever! I received a defective product a few weeks before Christmas. I notified them right away. I was asked to send pictures. After sending pictures and several follow-up emails I still have a defective product. Nothing done at all to address this issue! Horrible service! Awful product! Do not recommend at all!

I would give this company a zero star if I was given that option. I purchased a bralette after seeing their product being promoted on the Today's show. I followed their seizing chart and ordered the recommended size. The size I received was very small. There was no mention of their sales are final. If I knew that I would of never ordered a bra without trying it on 1st.After a major effort on my part to contact the company they said they would make it an exception and offer me a credit and I would have to pay for the return and the re-shipping. So, after all of this frustration I would get an approximately $20 store credit! why would I trust them or their products? not worth it! at this point I will make sure to let every women I know about this terrible company. I will also advertise it on all possible social media.

I ordered few products from your site
Order details : 1288788
The order status shows that the payment is canceled. But the payment is complete and I have also sent them the transaction document. The customer care is not replying to any of the mails. Worst customer service ever

Updated : this is a valid order number. It might be showing invalid because I canceled the order few minutes back. One of your support person contacted me and I already provided the details to refund . She agreed and again called later she said order is already dispatched. Don't try to show your customers as liars !!

Hi COSABELLA I bought a strapless bra advertised for DD+ but it is extremely poor quality and not at all as described, it’s basically a boob tube with no support. And cost £70. I have asked for a return and told to pay £13 to return to Italy. NOTHING in the website terms and conditions says the item was shipped from Italy or has to be returned to Italy. On top of this your disgraceful customer services are saying I have to pay return duties. Charging me for my return shipping and return duties is a breach of my customer rights here in the U.K. where you are aggressively advertising your products. The website also states “hassle free returns” which is false advertising and governed by the Advertising Authority here in the U.K. Please stop trying to rip me off of my legal rights here in the U.K. both my statutory rights and conning your customers with false advertising.