Cotswold shoes Reviews 

Rubbish quality boots, despite marketing them as perfect for dog walking and wet weather the boot buckles broke and the soles wore out within 3 months of purchase.

Cotswold customer service is HORRENDOUS. AVOID this brand at all costs!

Delivery and product was great from this company but I’m still waiting on my refund over the 10 days they specify!! I’ve emailed twice and NO-ONE gets back to you!!!

Unsure on the size as I am a 8,5 UK. Customer Service was very helpful when called and once ordered the shoes ordered arrived with 5 working days. At least £15 cheaper than anywhere else for the same product. Great service.

Hazelton 2 shoes - I bought a pair from next, heel split after about 2 months had an exchange. 2nd pair same thing happened again. Had a 3rd pair same thing happened again. I have written 2 reviews on their website but for some strange reasons they have disappeared. Avoid these shoes.

Disappointed. Shoes where about £85 and after a short while started to leak. I would expect the shoes of that price to last longer than that. Company not interested, and say I should go back to retailer. Will not be buying from them again.

Shoes came quickly, not suitable so returned. Took them 3 weeks to refund after multiple emails chasing. Wouldn’t buy from them again I don’t know why it took so long

Awful customer service, wrong size boots were sent out (two sizes smaller than ordered). Returned and told no exchange possible. Then had to repeatedly chase for a refund which I finally recieved two weeks after they recieved the boots back. AVOID!!!!!!

I loved these boots ,they look the part I seldom use them but they are wearing out super fast .in a downpour of rain they leaked in . I let them dry out naturally and noticed the soles were coming away from the boots I am very disappointed they are just 1year old . Graham Stephen.

Online order not received by Royal Mail allegedly for several days. I checked the tracking code daily from day of order and this continually stated "..not despatched to Royal Mail yet" Phoned customer service today and was not treated as a valuable customer "....Royal Mail have been on strike and it's not our fault..." Effectively, that's yer lot mate... Disappointing especially as I wanted the boots for the weekend just gone.
When I said that I may take the option of refusing the delivery..."You'll have to pay for return shipping....." NOT good customer service and I wish I had paid the £2.00 extra and bought from Amazon. At least I would have had the boots delivered next day.....

I bought a pair of Toddington walking / hiking shoe 5/7/2022.The sole and heal are completely worn through (25/10/2022). They have had light use only, walking mainly on grass and woodland paths. I contacted Cotswold and they didn't want to know. Complete waste of money.

Bought shoes just over a year ago and they are already falling apart but the retailer refuses to take any action where you would expect shoes for £55 to last beyond 15 months

I bought a pair of wellies - from Mole Valley, Andover - the Cotswold minichampton range - within 3 months i had holes/splits on both boots letting in masses of water when I walk my dog in the stream...just where the foot bends on top...I was told by Mole Valley that they would not refund as it was not a manufacturing error...they are 2 sizes bigger than my usual size so not tight...what could be the cause???...usually wellies last 20 years not 3 months...wont buy anything again from either companies

I bought a pair of cotswold leather boots 2 years ago. Water comes into the boots via the seam at the front now and my feet were completely soaking after my walk today. Only thing to do is to bin them a try a better brand.

Went in store to purchase running shoes , they did not have style or the size I needed. Assistant said I can order them they will be with you in a couple of days, delivery actually took 8 days

Cotswold Ducklington Boots-these boots are extremely comfortable and nice and lightweight for my daughter as we do plenty of walking. The service we received from Cotswold Shoes was excellent and very personal too.

I bought a pair of ladies Cotswold Abbeydale WATERPROOF walking boots. The first time I wore them in damp grass my feet were soaked. I took them back to Moles Country store where they refunded me without questioning but did not convince me that they would be making a complaint. Why can they continue getting away with describing them incorrectly?

Awful shoes, poor quality. Costs £13 to return boots that clearly have a fault! Very upset with how the customer service agent spoke with me. You think you're getting a bargain but all you're doing is chucking your money down a drain. Hideous boots, poorly made and hideous hideous hideous customer service. I would avoid this scam of a company if i was you!

I have been wearing Cotswold boots for about 2 years, they have always been so comfortable which is so important because I do a lot of walking. My 5th pair fell apart inside, not the outer sole, but the inside. I ended up walking on what is akin to a grid. This damaged and hurt my feet. I got another pair, within a week I could feel and see the grid again. I emailed them questioning the deterioration in quality and was told it was nothing to do with them, to take them back to where I bought them. Disgusting customer service!

I bought a pair of Cotswolds walking shoes in November from a local shoe shop. By early January the soles had worn badly and were coming apart. The lockdown means that the shoe shop is closed so cannot return them. Cotswolds themselves have been no help.

Brought a pair of Brown Quenington commando Brogue shoes size 9. The leather is good quality taking a little time to mould to my feet, but were never uncomfortable. The stitching is accurate and well done. The welted Goodyear commando sole is well stitched and very heavy, giving the shoe a real quality feel. Size wise I’d say they are a generous 9 allowing room for thick socks and in my case orthotics. I’ve Tried on Loakes at almost 3 times the price and whilst these aren’t quite the same quality, at the price they are an absolute bargain. Very very happy with them