Countryside Homes Reviews 

Pretty shocked to see this amount of bad reviews, Im at Warton site and i have had nothing but fast action snags done and even been offered a joiner to put up shelves and they even gave me a small skip outside my house to take away any stuff i didn't need which was a massive help.

Stephanie in the office is always on other end of phone or email even on days off which is much appreciation, and ended up explaining more about how my mortgage would work and better explained than my actually mortgage provider.

Rosie/Tom site managers always pops in and makes sure we are ok and always checks in to see anything is needed.

Val ( The Labourer). Little lad loves him and he is kind and also gets the snags done but very kind and thoughtful to my youngest.

I actually had two viewings on the same day. One at Hepworth Place with Angel, and one at Feature 17, with Tommy.
Both were amazing, and the apartments were lovely too.
Not sure yet what property I eventually buy, but I am really really happy with the whole experience, which makes me more inclined to chose an apartment in one of these developments

Everything was made so easy by the sales staff. Cant thank them enough for all their help.

You couldn’t ask for a friendlier team who truly know the development inside and out, it has been a great experience!

We made an enquiry to View properties, the reply was same day, when visiting the sales office , we were made welcome and given the information in very clear detail,
Followed by visiting the site , given choices of 2 or 3 bed new build houses to view, which gave us the house and Plot of our Choice.

Our experience with the gateway Bexhill has been brilliant. Marcus, Jeremy and Katy have been so welcoming and supportive with the process, they have done their upmost when we have needed their help and their communication has always been exceptional.

Very poor experience.

Very pleasant when reserved a plot but not when there were delays on legals, despite chain being in tact. Blamed ‘the area directors’. Never given the option to renegotiate the price. Wouldn't even refund the £500 reservation fee as legals didn’t complete by 31st Dec. (at that point we still wanted the house!). The house is now back to market. Appears to be very short-sighted of Countryside.

Now not buying from Countryside/Vistry - feel we had a very lucky escape!
Due to exchange on a different newbuild (different developer who value us as a buyer) this month.

Would never recommend Countryside or their parent company, Vistry.

I recently purchased a Countryside home, and while some snagging issues were eventually resolved, my overall experience with customer service has been very disappointing.

One major issue remains unresolved: the cooking appliance installed in my property is not the brand I selected (I chose Bosch). I have sent numerous emails to Customer Service over one year, but received no response and no action. The lack of communication and accountability has been extremely frustrating.

For such a significant purchase, I expected better attention to detail and a more professional and responsive after-sales service. Unfortunately, the handling of this issue shows a lack of seriousness in addressing customer concerns.

I hope Countryside improves its customer service and follow-up processes for future homeowners.

I wouldn't even give this Company 1 star. Wouldn't recommend buying a new build from these cow boys. Been in our new home over a year now, had numerous issues from leaks, to the quality of the materials used. And when you do raise it, they just try to pacify you with excuses.....

Excellent service from Jenny at Countryside West London, she helped replace a broken window in my flat quickly, professionally and with a friendly attitude. Would highly recommend.

Katy, Marcus and Jeremy are all so friendly and approachable and are willing to answer any question you may ask. Nothing is too much trouble for them and they have helped tremendously in filling out some of the paperwork needed. They are not ‘pushy’ and make the whole buying experience enjoyable.

Honestly one of the worst customer experiences I've had, just lie after lie after lie. And Angela was one of the most unpleasant people we've ever dealt with.
I wouldn't trust this company to clean out my wheelie-bin, never mind sell me a house. Thankfully they missed their long-stop date, and we managed to get out of the contract. Wouldn't go near this company again.

I came with my partner to look for a rental property at the Clapham Park branch. Our sales advisor was a lady called Ree and she took the time to go through all of the different options of buying and we are now going to speak with broker she has recommended to us and hope to be back in the new year. So inviting and welcoming. Made us feel at ease and very knowledgeable.

Craig was helpful (and knowledgeable) throughout, as he took us from first viewing through the Reservation process. Thank you Craig!

It’s a very nice development, and the sales team is attentive and responsive, always ready to answer questions and support you throughout the buying process. I’d especially like to thank Kennedy Myers for her customer-focused and solution-oriented approach.

We recently bought a new build property from Countryside Homes at Eastbrook Village in Maghull. The house is beautiful and the sales and site staff were really friendly and on hand to deal with everything that cropped up.
The whole process was easy and seemless. Particular mentions to Ashley and Sarah who are fantastic people to deal with, nothing is too much trouble for them. Also the site manager Gary and his assistant Steve are brilliant too.
If anyone wants a New Build at Eastbrook Village I would highly recommend them. The house quality is superb and our experience couldn't have gone better.

Linda was very helpful and not at all pushy so our visit was pleasant.

I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.

Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?

The information we received was not accurate. We were bit disappointed.