County Broadband Reviews 

I would award you 0. I think the way we have been treated is disgusting. We have been with you for years. Now we have a problem with the Internet we are told if you come out we're be charge £60. We are paying £41 a month. Yes you have offered to send out a new rota. So hopefully that will sort the issue.

Thanks to Donna Dixon for making our County Broadband fibre renewal so smooth. We were very pleased to be able to increase our speed for a very reasonable amount on a two year contract. Excellent communications throughout the process and dealt with quickly.

Clear and concise instructions on how to replace a router that was faulty.
Korshy was also very helpful and patient in the process.

Just a big thank you to CBB for getting me a line into my business from istalling a new pole to all the engineer visits and most of all to Jade for answering all my email queries about transfering my number and setting up my new DECT phone.

Very impressed with how quickly and efficiently the installation was completed. County Broadband delivers what it promises. Engineer was a very good ambassador for CB

I’ve been really impressed with County Broadband from start to finish. The customer service team are always very polite, helpful and great to deal with — nothing ever feels like too much trouble.

Sean Ablott carried out our internal WiFi installation and he was brilliant. He arrived promptly, was friendly throughout, worked efficiently, and took the time to talk me through the whole setup and how to use the router. Everything was explained clearly, and the service felt genuinely personalised.

Overall, a smooth and professional experience — highly recommend!

I was amazed at the customer service for a issue that I had with my connection, spoke to a man called Scot and explained my issue, he was very polite and informed in his knowledge,explained that is was not a fault at my end and resolved it within 5 minutes and stayed on the phone until I confirmed my connection was back great service on his behalf

Excellent work very experienced all work carried out would give this man a reference any data week very tidy and thank you.

Scott was so helpful with excellent customer service. Explained everything to me and sorted out my problem quickly and effectively. Thank you so much.

I have had County Broadband for 1 year.
Generally better than average communication on outages, the problem is the frequency of service disruption is too much to rely on when working from home. I have had to keep my BT ADSL supply as a back-up, so effectively doubling the cost of broadband. When the fibre broadband is working it's great...I just wish it was more reliable!

County Broadland have been excellent! I brilliant service from their customer service and setup teams. Big thanks to Victoria Lloyd, Simon and Sean Ablott.

Just had my broadband installed by Sean Abbott this morning. Very polite and tidy installation and clear understanding of what has been done and instruction on the new router.

Awesome support from Keeley & Donna who went the extra mile!

Donna replied extremely promptly to my email. Did exactly what I wanted with great charm. A pleasure to deal with her.

Our broadband was installed this morning by Sean Ablott. He was friendly, professional and worked quickly and tidily. So far we are very impressed, and very grateful for the really quick and efficient service we have received

When the engineer from County Broadband [CBB] installed my connection, he warned me that there would be a lot of automatic updates and they would take a couple of days to complete, so the speed of the connection would go up and down quite a bit in that time.

When it happened to me, I panicked and chased up the CBB tech-support people far too many times. They were courteous, endlessly patient, and very reassuring the whole time.

Then, at about 10am yesterday, the speed stablised at very high numbers and gradually got even better over the day. It's absolutely stellar now, and I can only say a big thankyou to Keeley and Korshima for their great support while I worried unnecessarily.

Reece Drew - engineer, amazing...pandered to my worries regarding the installation, helpful and careful.
Dealing with the office has been ok, always got through on phone and they answered emails timely. Sorted the 1 major problem effectively and efficiently.
WIFI compared to what we had is super fast, no problems so far.

I telephoned this morning to sign up with County Broadband as recommended by a local contact. I wasnt disappointed. The sales person I spoke to (Tim) was very professional and made the sign up process very easy. I wished I done this before as our current broadband provider is very slow (non-fibre). I await with baited breath to get a decent broadband speed.

extremely helpful and knowledgeable technical support and now off and running again…

Excellent job by Dane and Jamie, broadband was fixed very quickly