Couriers and Freight Reviews 

Dishonest, stressful, and time-wasting experience.

I booked a shipment with Couriers and Freight on 27/12/2023, paying $307.17 (Connote: SHB00002XXXX). Weeks later, on 11/01/2024, they withdrew an extra $205.81 from my account without any notice, consent, or proof.

When I contacted them, they claimed the measurements were “incorrect” and used their terms and conditions to justify charging my card directly. I still had the item and provided photo evidence of the correct dimensions, but it took weeks of back-and-forth emails before they finally refunded me.

Even then, they refused to return the credit card fees, hiding behind their policy — despite the fact the error was entirely theirs.

The whole ordeal was time-consuming, stressful, and unnecessary. Any company that can dip into your account without warning and then refuse to make you whole when they are proven wrong is not trustworthy.

⚠️ I would strongly advise avoiding Couriers and Freight.

Stole money out of my account after delivering my oven. This company cannot be trusted. Thieves.…

Reply: Google search the box dimensions for EFS54FC-SEB. Don't worry about sending me a copy of the call recording as I'll be providing my copies of the recordings to the police, ACCC and bank for the three cases I've opened with them.

Reply2: This company lied through their teeth until they realised I had call recordings and official box dimensions, then he backed tracked so fast my head was spinning. He was borderline verbally abusive until then and after he was almost grovelling. This company is run by snake thieves that steal out of your account after the fact without asking you!!!

Reply3: Just look at them making up garbage to defend themselves in their reply comments. That's all you need to see they're dishonest liars.

If you have to use them, do it with a 24hr digital debit card with only the exact amount on it. They're THIEVES!

They got driver came to pick up the 2 jobs from us on 24/9/2024 and 26/9/2024. The both jobs are booked with DDS in their system. However both jobs are lost. Customer didn't receive them till today(22/10/2024). We sent enquiry form to them. They don't know when the parcels have been picked up. They even don't know where the parcels are located. They don't know when the parcels can be delivered or the parcels have been lost permanently by their carrier. They know nothing with their job.

Very disappointed with their unreliable service with the name of DDS. This carrier should not be allowed to run in the industry.

If their can find the parcels and return back to us. And refund the freight we've paid to them, we are happy to go back and change the review.

Matthew 2 posts

just now
Freight charges and lack of transparencyFreight collected Thailand to Melbourne, at a cost of $1260 collected then returned 20 minutes later, despite being in the Quote the size,weight ,dimension and contents returned second day to collect, few weeks later after recieved package ,damage to box ,witnessed by driver , further to this email stating I owed them a further$648:20 which despite emails back n fourth ,charged my credit card without permission, lack of transparency, excuses ,condescending patronising on phone DO NOT USE THIS COMPANY
Sender or Receiver: Receiver
Delivery Time: Late
Invoice Number : 778172907394
Shipping Type: International
Delivery Arrived in Good Condition: No
REPLYING TO COMMENT BELOW ,I HAVE SCREEN CAPTURES of you doing the same thing to other customers DIRECTLY FROM YOUR FACEBOOK PAGE ,TAKING UNAUTHORISED AMOUNTS FROM CREDIT CARDS ..FOLLOWING UP WITH ACCC AND OTHER INDEPENDENT AUTHORITY

Booked a shipment on Tuesday, it's now Thursday & even after sending 3 emails we still don't have the labels. We booked pickup for today which is now going to mess our entire delivery up & cause issues with clients.

Terrible and expensive experience! Their customer service were not apologetic about the failure to deliver my item and still had the audacity to charge my credit extra for an error in sizing!

I found C&F via google and it looked like a good easy service to return an online package. It was not!!

A month later, the box appeared back on my doorstep! It looked like it had gone through a battlefield, they told me the addressee didn’t accept the delivery!?! Strange considering this was an online shopping clothing return.

C&F also then charged my credit card with an extra payment because the measurements were incorrect, the measurements on the connote were not the ones I entered on their webpage, I still have no idea why they would say the 500g weight was 2kg and the box was 2cm high??? When The box is big enough to hold a pair of padded ski pants and clearly not these measurements!

I now have to pay more to have it re-sent, Australia Post would have been 100% better and using them from now on