Crest Nicholson Reviews 

Josh and Leanne did a flawless job, really grateful! and the property was beautiful. Unfortunately , I decided not to proceed due to the limited accessibility options to the nearest station for trains to London

Ryan was very welcoming and helpful, answering our many questions and helping us understand what we could get within our budget. Thank you for taking so much of your time to help us explore the different house types available and all the extras we could put in to make the house our own. Looking forward to coming back in a few weeks time to view one of the other properties currently being built to see if this would be the home for us.

We had a lovely experience visiting Watling Fields at Whitehouse Park by Crest Nicholson. Kelly was friendly, professional and welcoming, and took the time to answer all our questions. She made us feel comfortable and provided excellent service throughout our visit. Thank you, Kelly, for making our experience so positive!

We had the pleasure of dealing with Sam Paul, and he was absolutely amazing. We had visited almost four new-build developments before visiting Crest Nicholson, and our experience with Sam made it the best first impression of all.

Sam was incredibly kind, polite, patient, and professional throughout the entire process. He never got tired of answering all our questions, no matter how many we had, and he took the time to explain everything clearly.

His friendly approach and genuine support made the whole experience smooth and enjoyable, right up until we reserved our home.

Thank you, Sam.

Our appointment with Meg was excellent.
She is so friendly and informative with everything.
Made us feel comfortable and explained the whole process so we understand everything.

Absolutely amazing customer service so far.

Mandy was extremely courteous and knowledgable.

Thank you Luke for introducing the properties to us

Enjoyed the viewing n all precious information from Michael. Will have to think about the property n revert. Thanks

I am a leaseholder at one of Crest Nicholson's Southampton developments. We have a three bed flat with excellent views. While the property itself is attractive, my experience as a leaseholder has been disappointing.
I purchased our flat 10 years ago and I was told the service charge would reduce as the development matured. Instead they have increased the charge around 300% making the residents especially leaseholders bear a financial burden.
Over the years, managing agents were there without any consultation. However, the recent firstport appointment has resulted in drastic increase in costs leaving many of us frustrated.
Our position is like stuck in between scenarios where we are not able to sell the property neither able to bear paying for the service charges efficiently.
Crest Nicholson has disappointed us to protect the interests of their leaseholders.
Though my first home in here is with Crest Nicholson and we had a peaceful time in this flat, the service charges are forcing us to move away from here and we are not even able to move easily due to the high service charges on our flats.
Please have a broader though process before buying a flat with Crest and consider long-term service charge implications before buying.
For us this is definitely a lesson learnt.

DO NOT BUY HERE!!! based on my experience, I deeply regret buying my home at Centenary Quay.
When I bought my home, I was told that the service charge would not increase. My experience since then has been completely different. I feel misled by assurances that helped persuade me to buy, while I am now left facing rising charges and unexpected bills.
Crest Nicholson chose FirstPort to manage this development, and residents are now dealing with repeated demands for thousands of pounds. These costs are putting people under enormous financial pressure. Residents have had enough.
FirstPort expects homeowners to find the money and pay at short notice, with little consideration for how they will manage. I personally asked to pay an additional bill in instalments, and they refused. There was no practical help offered — just the expectation that I would pay, with another annual service charge bill approaching.
I feel financially trapped in my own home. These repeated additional charges make budgeting incredibly difficult. We need clear explanations of where our money is going, why costs keep increasing, and accountability from those responsible.
Crest Nicholson needs to take responsibility for its choice of management company and take residents’ concerns seriously. My warning to prospective buyers is clear: do not rely on sales assurances about service charges. Investigate the actual accounts, increases and backdated bills before committing. If I had known what was ahead, I would never have bought here.

Ryan was very knowledgeable and represented the company well

Bev at Castlefield Park is simply phenomenal at her job. Very knowledgeable about the houses, the buying process, the local area and not pushy at all. She has supported us through a very stressful process of buying our first house with ease and kindness.

We have been so impressed with the quality of the home and the site which has been very well thought out.

Everything was explained clearly to us, all our questions were answered too, we were shown round one of the properties we were interested in, an arrangement to view another property that we also liked the look of was made too, we will view the property in ipswich next weekend, this is because the property thats like it on the Aspen Grange development isnt quite ready yet ( early spring).
Overall a very positive experience

Had a wonderful home viewing appointment with Crest Nicholson. The staff was super friendly, hospitable and answered every single question we had while showing us around the available property. A very informative and welcoming experience overall!

Ryan was excellent. He remembered us as our daughter bought a house through Ryan recently. He spent alot of time showing us around the showhome and made helpful comparisons with another property to help us make some decisions. He was very thorough in explaining locations, building materials, itinerary,and selling financial options and so on. Thanks very much for being so helpful.

Elaine showed us around. Lovely lady and properties to a higher spec than we have seen at other developers.

Think AGAIN if buying an apartment from CREST NICHOLSON!!!

I am a leaseholder at one their developments in Southampton, even though the property and development is beautiful, CREST has failed its leaseholders!

When I bought the apartment 10years ago (starting out my life with my wife) I was assured the High service charges then would eventually lower over the years as the development grew.

To my surprise 10years later (now with 3 children) and the service charges have sky rocketed by a whopping 300% .

Through the years managing agents have been appointed without consultations with leaseholders has now resulted in dire stress for residents in this development.

CRESTS failure has been the appointment of First Port (having a history of mal practice and been questioned in the House of Commons and investigated) who has gone rogue and charging residents enormous amounts of money!!

I have outgrown my space and unable to sell due to the exorbitant service charges.

So THINK hard!
It’s not directly Crest who is at fault but their due deligence to protect their leaseholders which has failed them!

I own a Southampton based Crest Nicholson flat there are many issues. Numerous brand new empty flats that they cannot sell, choice of managing agent FirstPort (without any resident consultation I should add), ridiculously poor customer service, it’s a bit of a joke. Even the lived in flats are unsellable whilst also having sky high service charges (£2500 per year for a 1 bed flat) plus with frequently adding charges come the year end (an extra £800 on top for 2025). Would not recommend.

I thought I was alone in the financial morass that is First Port with the assistance of Crest Nicholson.
I now see that far from being alone im just one of many suffering of being robbed.
As others have mentioned, I was assured by CN that service charges would reduce in real terms. Sales persons chanting the company line!
I wish I had known 11 years ago what I was about to suffer.
My investment is haemorrhaging cash each year.
Steer clear of any CN/Firstport property.