crocs™ Singapore Reviews 

I contacted Crocs customer service almost immediately after placing my order because I needed to change the shipping address. I provided the requested information promptly, yet the response I received was simply a generic statement that orders cannot be changed or cancelled once placed.

What disappointed me most was the customer service experience. I had to wait for an agent to respond, but after they finally replied, the conversation was automatically closed within just a few minutes, leaving almost no opportunity to ask follow-up questions or discuss possible alternatives.

I understand companies may have policies regarding order changes, but good customer service is about communication and trying to help customers find solutions. Even if the address truly couldn’t be changed, I would have appreciated an explanation or suggestions such as contacting the courier after dispatch.

The issue wasn’t just the policy—it was the lack of flexibility and the rushed handling of the conversation. I hope Crocs improves its customer support experience.

After contacting their customer service, I was told I could personally sent back 3 pairs of crocs totalling $108. Upon dropping off the parcel at their security house per advised by the security guard, I immediately email the customer service rep who had confirmed that I could do the return to warehouse address personally, to seek confirmation that crocs team has received the parcel. Based on their rep's advice, I waited another 20 business days for refund to show up on my card but it has passed and nothing is showing. I then became ghosted with absolutely no response to my recent emails over the past 10 days. Their online front feels like a shell company!

Ordered a month ago and says it has shipped but it has not yet been delivered. The contact options on the website don't work - The live chat is just fully automated, no human. The phone number (when you call it) doesn't get picked up. The Whatsapp number isn't even registered on Whatsapp. I have resorted to emailing them now but I doubt I will receive a response. I am planning on taking legal action to get my money back as this is unacceptable :(

I ordered crocs a few days ago and it came in the wrong size, thankfully, when i had told them about the issue, they were quick to helping me exchange the shoe to my desired size.

Ordered some Crocs from crocs dot sg. Seven days later they have not shipped.

I sent emails but many of the emails bounced back because the customer service email inbox is full.

I called twice confirming my address (a 5 star hotel) but they can't do anything. A terrible customer experience. Never again.

Order Number:
01319745CSG

I will have to charge back the payment through my bank.

I had purchased flip-flops from Singapore and it got broken. It got broke from different 2 parts. This is the 3rd time that my flip-flops were broken. The crocs Singapore is giving me 20% off on my next purchase for this broken flip-flop. Do you think I will ever buy Crocs !!! I will never ever buy Crocs again. Because the product is expensive and the quality is very cheap second the customer service is too bad. You don't respect customer money. Why you cannot just take my damaged flip flop and replace it ?

Yesterday at Vivo City Crocs shop I paid for 6 JIBBITZ and got home to find the assistant only gave me 5 in a small ziplock bag. The small daisy I paid for is missing. This is was a disappointing shopping experience.
Check your merchandise before you leave, or you may be short changed too. They don't pick up the phone either.