I ordered 2 bedside tables and 2 chairs in November last year. The bedside tables were in stock but both damaged on arrival. They were replaced promptly. Thats the positive side. The chairs had bespok... Toon meer
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Lees wat reviewers zeggen
If anyone wants a lesson in how to treat customers then Tamer & his team set the gold standard. Even during early COVID days, when times were tough & supplies limited, they went out of their way to he... Toon meer
Absolutely love our Alexander French Cane Louis XV bed from Crown French. Took a bit of time to arrive due to supplier issues but it was absolutely worth the wait. The quality and workmanship is fant... Toon meer
Originally placed order in August 25, order arrived damaged in December. Delivery guys were sent to try and repair but they are not furniture restores. Awaiting replacements to be sent in April. The i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Matrassenwinkel
- Meubelaccessoires
- Slaapkamermeubilair winkel
- Tuinmeubelwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
Under new ownership from 10/01/2023 Specialists in French style, shabby chic and contemporary furniture.
Contactgegevens
40-46 High Street, NG10 1LN, Long Eaton, Verenigd Koninkrijk
- 0115 837 4024
- info@crownfrenchfurniture.co.uk
- www.crownfrenchfurniture.co.uk
3,4
Gemiddeld
194 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank You.
We received our Dining table, chairs and Sideboard from this company yesterday.so pleased with the quality, the fabulous service both from the company and the delivery guys. Amazing service from start to finish, I would use them again and certainly recommend them to anyone.
Thank you.
10 december 2020
Review zonder uitnodiging
Probably the worst company for…
Probably the worst company for communication I have ever had to deal with.
We had to wait a full 4 months for our bed, we had to contact them every time to ask when we were to receive it. Purchased online to be emailed 2 days later telling us it’s not in stock and we would receive the bed late sep early oct, this passed and I was ringing and emailing to be then told yeh sorry now going to be mid oct, again I had to call to be then told late oct, again to be told my final date 4 months later of 10th November and they would contact me with a delivery slot.
Below and behold didn’t tell me, I had to call up on the day and ask again 🙄 to be told ah yeh it’s coming today someone should have told you!!
So I would never recommend these guys just for the sheer unprofessional communication. All I have had is an apology!
They should not be advertising beds which they do not have in stock online either, not fair at all.
The bed is beautiful but I would not purchase from again. Awful company. Should not treat customers like This when they’ve handed over hundreds of Pounds to them.
Disgraceful
14 november 2020
Review zonder uitnodiging
Antwoord van Crown French Furniture
We are sorry to hear you are not happy with your experience. We have tried our utmost to ensure your order was looked after and we believe our email below summarises this quite nicely.
"Thank you for your e mail. It is equally disappointing to hear of a customers disappointment. I have looked at your order and all the correspondence and notes made on your order and can see that we have kept you updated with the estimated available timeframe of your bed being available. This date is given to us from our supplier and relies on shipments leaving on time and arriving into port in the UK. For the past few months as the global shipping market regains its feet port space has been very congested and it is often at the last hour that we are informed of delays to containers docking. All of this is beyond our control and equally as frustrating to us.
I can only apologise for any undue stress and inconvenience this has caused.
The date of delivery is the next available date that we are in your area once we have been cleared to collect from the supplier. We are constantly having to adapt to Government guidelines with COVID 19 restrictions being so different around the whole of the UK. Our priority is to keep both our customers and staff safe whilst ensuring they receive their goods. As it currently stands [your area's tier] should pose no issues.
As a gesture of good will I can offer you a white glove service which would include assembly and removal of all packaging."
We were hoping this response would be satisfactory but we will be sure to bear in mind your comments as we move forward in these tumultuous times.
The Crown French Furniture Team.
Awful customer service and paint quality shocking
I ordered a tv stand and sideboard, initially met with amazing customer service and very excited to receive my pieces. after numerous issues arranging delivery, eventually received a very badly painted TV unit, sideboard to follow, tv unit to be replaced, both items were delivered and quality is awful, sideboard has damage to wood in 2 places they have just painted over, paint drips all over painted hinges, when raised my concerns, emailed to advise they cannot do any better and offering a refund, completely unsympathetic, and awful customer service. Quality control is shocking. Would NOT recommend.
22 september 2020
Review zonder uitnodiging
Antwoord van Crown French Furniture
We are sorry to hear you are not happy with the final products. We always strive to get the best finish and quality for our customers but because your particular pieces are handmade, they are susceptible to imperfections. This is part of the shabby chic, authentic look we specialise in. We understand that some customers may be looking for a different style and we pride ourselves on our wide catalogue featuring several alternatives for those customers. Unfortunately, as discussed, if the style of the pieces is not to your taste, the absolute best we can do is refund your order and hope to find something more suitable from another collection.
Beautiful bed
Ordered my daughter a Sophia bed, absolutely beautiful. I love it so much I’m going to order a super king size one for me. The delivery man was fantastic and even put the bed up for me and very quickly I may add. Highly recommend.
31 juli 2020
Review zonder uitnodiging
Excellent service👍
I have ordered a beautiful bed from them and I am so happy with it, goes perfect with my bedroom.. The bed was out of stock and they apologised and also have me back 60 percent of what I paid.. They were emailing me to update me on when it will be here and finally the date arrived. I was so happy with the service they came on time and also the drivers were so friendly. Overall The whole experience was excellent 10/10 customer service..👍
7 oktober 2019
Review zonder uitnodiging
recently placed an order, asked to wait for the item more than 6 weeks!
recently placed an order. Item described with delivery between 1week up to 3 weeks. Just received an email with information my item will be delivered no earlier than in two months time!!!. Curently waiting for an info when will received my money back as the person i spoken to wasn't able to provide that information. Wasted my time due to wrong description of my item - during phone conversation came out this item is made for particular order! despite the fact it is described on seller website differently. Not worth recommendation!
17 september 2019
Review zonder uitnodiging
Antwoord van Crown French Furniture
Whilst we appreciate all feedback it is important to explain just how the ordering process works for our products.
On every product page it states :
• Normally delivered within 1-3 weeks if in stock
• If out of stock; we can provide an estimated lead time
With a catalogue of over 1000 products and over 20 suppliers we pride ourselves on providing the most accurate and up to date information regarding stock levels. Because of this we do not have a live stock facility online as we know this changes daily with each and every supplier and prefer to call them when we receive every order to ensure the information given to our customers is accurate.
I do believe your invoice and up to date lead time were sent in less than 2 hours of receiving the order so I do feel as a company we offered this information in the very first instance.
We are proud of the products we offer and are pleased to say that our customers are usually happy to wait for such a luxury item, and appreciate that it is not a typical 'off the shelf' item.
I am sorry in this situation that you felt mislead but we are very open and honest with our lead times and work hard to update our customers at our earliest convenience to ensure we provide the very best customer service.
Excellent Customer Service
When I was advised the product I originally ordered was not actually in stock, as shown on website, this company did everything they could to get my second choice to me asap. I was so impressed at the level of customer service, how quickly they got the bed to me and the work of their delivery guys. I had to write this review and thank them for recognising and accommodating my need.
14 maart 2018
Review zonder uitnodiging
Fantastic customer service! :)
I recently ordered a bed from Crown French and they were so helpful in making sure I was going to get the right piece of furniture. I eventually ordered their Sophia bed and I absolutely love it, the quality is amazing, solid and sturdy. Thanks guys! :) I would recommend you to anyone.
28 augustus 2014
Review zonder uitnodiging
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