Cruise Norway- Worldwide Expeditions Reviews 

We booked a trip to Antarctica — exciting in itself, but naturally there are a lot of moving parts and plenty of things that can go wrong. Luckily, with Steve, the entire experience has been seamless.

From changing our details, booking the trip, answering questions, providing advice, dealing with credits and discounts — we basically just tell Steve what we want to do and somehow he makes it happen.

Our original Antarctica trip ultimately didn't happen, so we had to go through cancellations, refunds, future travel credits and eventually rebooking a completely new trip. It got complicated pretty quickly, at least from our end. With Steve, it never felt complicated. We told him what we wanted, he figured out everything that needed to happen behind the scenes, and now we're booked for Antarctica again.

But honestly, one of the things that stands out the most is just how incredibly responsive and genuinely nice he is. And when I say responsive, I mean responsive. Early morning, lunchtime, late at night — I don't think I've ever waited more than a few minutes for a response. At one point I actually had to ask him what time zone he was in because I couldn't understand how he was always answering so quickly.

You can tell he genuinely cares about the people he works with and wants everything to go right for them. Planning a trip like Antarctica is a big deal, and having someone like Steve handling everything makes a huge difference. We couldn't recommend him enough — and considering we've already trusted him with Antarctica twice, I think that says it all.

Steve Cappa is absolutely awesome! It is a total blessing that I found Steve after an online travel special directed me to his company. I cannot say enough wonderful things about Steve Cappa! He is an exceptional travel agent and has made planning our trips so easy and enjoyable.

Steve is incredibly knowledgeable, responsive, patient, and always willing to go the extra mile. He pays attention to the little details, answers every question, and truly takes the time to make sure everything is exactly right. Whether it’s choosing the right accommodations, working through complicated travel arrangements, or simply giving great advice, I always feel like we are in excellent hands.

What I appreciate most is that Steve genuinely cares about his clients and their experience. That kind of personal service is hard to find today. I am ask him a lot of questions and I feel terrible and he always reminds me that I am not a bother. He is so helpful and reassuring.

We are extremely grateful to have Steve helping us with our travels and would recommend him without hesitation to anyone looking for a knowledgeable, dependable, and truly outstanding travel agent.

Steve is simply the best!

The company was very responsive and everything went off as planned. I dealt with Matthew who was very helpful and responsive to changes and requests for information.

If you’re even thinking about booking a once-in-a-lifetime expedition cruise, stop searching and call Steve Cappa. He planned our entire Silversea Antarctica voyage this past January, and I cannot recommend him highly enough. From the very first conversation to our return stateside, Steve was supremely knowledgeable, incredibly informative, endlessly patient, unfailingly kind, and astonishingly responsive.

Our group of 10 travelers came together from different cities and each with our own preferences and questions. Steve handled every detail with grace and precision—coordinating flights, transfers, cabin selections, and special requests so smoothly that it felt effortless. He took the time to understand what each of us wanted from this adventure and tailored everything accordingly.

What truly set Steve apart was how he stepped up when we hit a major snag: unexpected flight delays in Chile threatened to disrupt our entire itinerary. While the rest of us were scrambling, Steve was unbelievably emphatic and responsive which helped calm down our angst about missing the whole trip. We only missed a few days due to the weather and then made it onto The Silver Wind which was simply spectacular!

The trip was truly an adventure—of a lifetime. Glaciers, wildlife, polar sunsets, and memories we’ll cherish forever. None of it would have been so seamless without Steve’s expertise, warmth, and dedication. He didn’t just book a cruise; he crafted an experience and stood by us every step of the way.

If you want a travel agent who truly cares, knows his craft inside and out, and will go above and beyond when it matters most, Steve Cappa is your person. Five stars doesn’t feel like enough—he’s easily the best in the business!
I have already booked my next adventure through Steve for next summer which will be a Mediterranean cruise in Silversea again with 11 others!!
If that’s not a testament to how amazing Steve is, then I don’t know what is.

Steve is very personable and professional in his help in making our trip a wonderful experience. His expertise in traveling is second to none. From the moment we begin inquiring until after our trip, it feels like Steve is with us in person. His timely (and sometimes instant) communications make any stress avoidable. We have booked and will continue to book with Steve. YOU should too!!!!

Working with Steve is always a great experience. He is very knowledgeable about destinations and cruise lines and regularly comes up with the best pricing and perks. Steve can be counted on to make recommendations about cabins and their location on board. If he is not personally familiar with a particular ship, he reaches out to get the details. Best of all, whenever we have a question, we can count on Steve to get back quickly, no matter what day or time. He's just the greatest!

I've used Cruise Norway a number of times over the years going back to 2011. I always deal with Steve Cappa there because of his great service. He is always extremely responsive and works to get me the best value for my cruise dollar. I spoken with him numerous times and he is always on the look out for cruises that fit my interests. Would highly recommend using Steve and Cruise Norway. They are my go to for Cruises!

We had the great fortune to connect with Steve Cappa as our Cruise Norway agent when planning a cruise for our family of 5 to Norway. His knowledge and experience of the cruise lines and country helped to set us up with a phenomenal vacation experience, from the cruise line we chose (Havila), to the rooms we booked on board, to the hotels we stayed in on the nights before and after the cruise, to the excursions we took during the journey. But it was his friendliness, availability, and responsiveness that made us confident and comfortable in our choices. We indeed had a spectacular family vacation, and highly, highly recommend working with Steve and Cruise Norway.

Ann Sinclair worked out all the details for us. We flew into Oslo, spent two days there. The hotel was perfect and the location was centrally and well located. Train transportation to Bergen was worked out well. We did a 12 day cruise through Hurtigruten and the check in at cruise terminal was easy. The cruise was great. We did a Coastal Express Roundtrip. Our excursions were well coordinated by Ann. Staff on board was great as was the food and accommodations. We were well pleased with all arrangements and highly reccomend Hurtigruten and Cruise Norway!

We would like to express our sincere appreciation to Sarah Ong, Sr Expedition Advisor (Cruise Norway Worldwide expeditions) for the service you provided throughout our Havila cruise booking process.

From our initial enquiry to the final confirmation, you were consistently helpful, responsive, and professional. Every question we had was answered promptly and clearly, including
useful advice and recommendations. Your commitment to customer satisfaction gave us great confidence throughout the planning process.

We would not hesitate to recommend your services to anyone planning a Havila cruise and look forward to working with you again in the future.

Singapore traveling group of 4 couples

The cruise was magnificent, the food was excellent quality and the staff all friendly, but approach them with a smile and appreciation so we always try to bring the best out of people.
Matthew was brilliant with the booking and everything ran 100%

Diana at Cruise Norway did a wonderful job for us. She not only handled the basic bookings but she went the extra mile to fix and update things, as well as to book for us our three most important excursions when the Havila website wouldn't let us do it directly. I highly recommend Diana and hope we can do a cruise through her again.

It was great to travel with a smaller ship and excellent crew on board Nordkapp from Hurtigruten. Diana from Cruise Norway was excellent with her helpful advice and great discount offers.

From the beginning….booking directly with Matthew made it so easy. His communication was efficient and appropriate at all times.
Checking in as a suite passenger could have been better organised.
Fredrick in small dining room was exceptional.
Reception staff not impressive at all.
Overall experience was excellent.

We originally booked two cruises through Cruise Norway (Daniel Pliske was our agent), but due to several unfortunate situations we had to cancel one cruise and change the second. Daniel handled all our requests smoothly and provided updated itineraries quickly.

I use them exclusively for my expedition travel , as I have to travel solo they find me the best deals on the places I want to explore I have been a customer since 2017 and would highly recommend them

Prompt booking for excellent expedition at incredible price. Everything was taken care of within 48h. There was a minor hiccup during the cruise about an offering, but this was resolved rather quickly.

Cruise Norway and in particular, Daniel Pliske have been wonderful in helping us with expedition cruises.

We have been on three expedition cruises with Cruise Norway. One to Greenland and two to Antarctica/Falklands and South Georgia. We have used Daniel for an upcoming cruise to the sub antarctic islands of New Zealand as well.

It has been great to deal with someone that is knowledgeable on the expedition cruises that we have been interested in.

Having someone to help us through the process of finding the right cruise is invaluable. Daniel has shown patience and understanding when we have decided to not proceed with certain cruises for various reasons.

Cruise Norway has been able to provide competitive pricing and also now gives us a cash back bonus after we have completed the cruise.

We will continue using Cruise Norway in the future as they are truly a stellar company. Thank you Daniel Pliske.

The experience with my agent, Daniel Pliske, was number one! Daniel is very knowledgeable in his profession and I hope to encounter his services in the future. Thank you,

We are delighted to highly recommend Daniel Pliske at Cruise Norway.

Daniel has assisted us with 7 cruise bookings that required careful planning. Daniel is always available and responsible to our questions. His recommendations have been good, and he is extremely pleasant to deal with. I would be very difficult to hunt for a better travel agent.

Five stars, for sure.