Canadian Tire Financial Services Reviews 81

In 2021 I fell behind in my Canadian Tire Mastercard because I had a stroke. They continued to harass me while I was hospitalized wondering how I could put my life back together. Later they outsourced the $2000 I owed to a collection agency who garnished my joint account.
I will never purchase anything from Canadian Tire and it angers me that they can use the name Canadian while working by values that are anything but.

Canadian Tire Bank Fails to Close My Account Properly - TERRIBLE Experience!
One star - Avoid the headache!

I closed my Canadian Tire Mastercard account THREE YEARS AGO by paying the full amount due. I specifically confirmed with the agent at the time to clear all pending payments and completely close the account. They assured me it was done.

Fast forward three years, and I'm bombarded with harassing emails from collections.ctfs.com claiming I have an overdue bill of $10.59. Apparently, there was a pending interest charge of 4 cents that somehow ballooned to over $10 in three years!

Here's the problem:

I closed the account and paid everything in full.
Never received any notifications about this "outstanding balance." They claim it was sent via paper mail, but I had moved a couple of times since then.

Canadian Tire Bank's Response:
The agent waived the balance, but claims they can't do anything about the negative mark on my credit report due to the collection attempt.
They blame me for the interest accumulating, even though I closed the account.
This is absolutely unacceptable!

Closing an account shouldn't lead to a collections nightmare three years later. Their lack of communication and inability to rectify their mistake is appalling.

Save yourself the stress and avoid Canadian Tire Bank! There are other banks that prioritize customer service and actually close accounts properly.

New card, used a couple of times, missed last payment by three days, disabled my card. Never happened with old card. Problem was the CSR basically laughed and said this is how we get you to call us. Don't find out until at the cash and card declined. With all the CTC email advertising you'd think they could sen an email. CSR could have cared less and just wanted off the call. Amateur hour.

Ils se foutent mais COMPLÈTEMENT DES QUESTIONS DES CLIENTS, même si leur système ne fonctionne pas, je vais juste changer de compagnie de carte de crédit, ce ne sont pas les seuls à donner un % en retour

Le % de retour DOIT ÊTRE DEPENSÉ CHEZ CANADIEN TIRE OU LEURS COMPAGNIES (équipeur, ou autres) mais n’essayez pas d’avoir des réponses en cas de problème, ils se crissent pas mal de vous

Canadian Tire has misplaced $1900 of mine of Sept 9th. All I get from them is excuses and rude csr’s.

They have not made one step forward in resolving the case and all I get is follow ups by “supervisors” who have not taken any effort to familiarize themselves with the issue. In turn frustrating me more and more.

Disgusting and rude customer service unable to resolve anything!

The bank can't face the scammers and return what they have taken from the tringle card by deception. It's unbelievable that this bank is not able to detain well identified scam companies by the police and anti-fraud specialists. Even with clear evidences, the bank stands against its costumers and says "sorry".
I regret being a Canadian Tire master card holder for more than 10 years.

I got the Triangle World Elite card but wasn't able to activate due to their poor systems and processes. The website (both credit card activation and the CTFS site) says to call but no one picks up. I called both the activation number and customer support multiple times, and I either get dropped due to "system error" (on the activation phone line) or wait hours (literally) without a response (on the support line). This was during their active support hours. Will cancel now because it's impossible to get the card activated.

Avoid!

The following post shows how the Canadian Tire Bank operates and how it treats the customer.

On May 13, 2024, I received an email with an offer:
6.9% Annual Interest Rate
0.0% Processing Fee until your September 2024 statement date

I and every normal person understands that only after September 2024 will the regular annual rate apply to my credit card. But Canadian Tire Bank does not apply the above.
So I describe chronologically:

1. I wanted to add a bill payment payee - specifically my National Bank of Canada credit card.
Mastercard - National Bank
Must begin with 5258, 5569 or 5550
but: "No results found, please try another search".
I don't know why because my Echo credit card starts with: 5258

2. So on June 14, I made a balance transfer for $700 and I managed to do this:
Confirmation: 086419
Payee: NATIONAL BANK FINANCIAL INC
Amount: $700.00
Charged To: Triangle® Mastercard® ....

But this amount has not been transferred to my bank account at National Bank.
Due to this situation, I was forced to call customer service. On June 25, the agent promised that they would investigate where and to whom this amount went - because it was not on my account.

3. And at my request, she made a balance transfer: $800 directly to my NBC credit card, which is what I wanted to do at the beginning.

And how does Canadian Tire Bank react and work in the above situation?
On my invoice: statement date - June 24, 2024 I find:
2024-06-14 FBN-NBF 316 $700.00
and on the last invoice: statement date - July 24, 2024
2024-06-25 NATIONAL BANK MC $800.00

Consequently, even though no $700.00 was transferred to my bank account at National Bank, according to Canadian Tire Bank I should pay for it.
After all, it's an embarrassment to the bank.

4. Now regarding the interest charged by Canadian Tire Bank on my account:

- On my invoice: statement date - June 24, 2024 the bank did not charge any interest: interest charges - $0.00
- In turn, on the last invoice: statement date - July 24, 2024:
2024-07-24 PURCHASE *FINANCE CHARGE* 21.99% $20.98
2024-07-24 CASH * FINANCE CHARGE * - balance transfer 6.9% $4.52
total interest charges $25.50
How did the bank employees calculate it? How did the bank employees calculate it?
And they do it even though they themselves provide me with the following information on the last invoice:
special annual interest rate - 6.9%
outstanding balances at the special annual rate - $804.52
regular annual interest rate after expiry date - 21.99%
"after expiry date" - it's clear to me.

In this topic, I called the customer service on August 2, 2024. And another surprise after this conversation, from the email I received:
"Unfortunately, you do not currently qualify for a lower annual interest rate".

- The bank employees didn't know about it when they sent me the offer?
- Moreover: why do they charge me interest if I do not qualify for "a lower annual interest rate"?

After all, this is a simple lack of logic and the inability of bank employees to fulfill their statutory duties.
I asked to remove the amount of $700 from my account and to check the calculation of all amounts on my invoice related to the received offer and make a correction.
I provided all the necessary information as above so that the bank could correct its errors.

On August 10, 2024, I sent an email in the form of a complaint to the following address: customerupdate... - I have not received a response to this day.
The bank just asks me to call them. I won't call the bank again. I have already called twice about this particular matter, no results. To this day, the bank has done absolutely nothing to clarify or correct this.

Any other bank, after receiving the details I provided, would quickly make corrections, apologize for its shortcomings and mistakes and end the matter long ago.
I know several banks in Canada because I have accounts and credit cards opened there.
But no bank asks me for any telephone calls, they only contact me using the form: contact us and explain all reported matters, including disputes.

Canadian Tire Bank is probably the only bank in Canada that cannot be contacted in the usual way.
Answer from: customerupdate...
"Please do not reply to this email. This communication is notification-only and will not receive responses".
and from: customerservice....
RE: .... - "Undeliverable: The email address you entered couldn't be found".

And this bank provides customers with the superior customer service. This further lowers Canadian Tire Bank's reputation.
And I promise that I will never do any balance transfer again.
It was a very bad experience for me.

Krystyna

Worst credit card I have ever owned
I started off with the regular triangle credit card
(Great card)
Was told I’m approve for a upgrade

I received this new credit card in the mail and left it as is, I use it and spend

Guess what it’s not added to my account so no monthly withdraw
So from $400 to being put on collection and paying out $1,700 today and tanking my credit score

Please understand triangle credit cards are awful,
I will continue to make sure everyone know this too,

Unlike Amex or any other card I own if I have a second card they add it to my account automatically

I requested a card, I see the request on my credit file and CT Bank never gave any feedback. No decline, no approval, no card. I called to get a status, she said it may have been "purged" from their system as it's been over a month. This shows that CT Bank doesn't care about new customers and just "purge" them. My credit is top notch, nobody refuses me a card. During the call, the agent said she'll contact the lenders to see if they have anything, after a few minutes of on hold music, the line was disconnected. No call back. This kind of attitude from CT bank is a major road block for me. I would highly recommend to stay away.

Worst customer service ever. Never asked security questions just to release a hold which done by themselves. So disappointed.

Hands down the best credit card company in Canada. The customer service agents are wonderful and I love dealing with them. I have tried everyone in Canada that I know of and CT is just superior.

Website does not work when accepting a " must read" section

Went to use my card that had a $20000 limit and it was declined while trying to make a $3200 purchase. According to the representative I spoke to. if you don’t use the card for a certain period they just cancel i without warning. I’ve never missed a payment while dealing with them.

Convenient mobile app, good offers and points value for redeeming in ct stores

Almost a year later and still no response from this company. Horrible bank, horrible brand, I’ve totally stopped shopping there and get everything online from Amazon

Originally thought this was a decent opportunity for me to build my credit. I will be closing my account over a 5.97 "interest" charge from the previous owing amount (that I had paid in full BEFORE the interest was charged). On hold for a long time, no answer and I cant be arsed to sit here and wait for them to answer. Will pay the stupid 5.97 and close the account.

I was booked to fly abroad and was scrambling to look for my CT world elite card. About a week before my flight, I decided to order a new one.

They cancelled my CT card, and processed shipping a new one (this a bit after mid November.)

A couple days before my flight, I found my card.

Got around to calling CT hotline, and explained the situation, and asked if there was anything we could do here, or if she could advise what the next best move is.

All the agent Lisa said to me was "there's nothing we can do".

Then silence.

I was a bit upset by her initial response, as she came across as rude and not wanting to help at all.

Her tone felt a bit condescending as well.

I asked her if I could reactivate my original card since I have it on my person.

She said again "there's pretty much nothing we can do". Not even a sorry if I recall correctly.

She then added "We can't reactivate the original card, we can't ship internationally"

It was a pretty bad experience in my opinion, and I'd really like to have a supervisor or manager review the conversation and share what they think.

Judging by the other reviews here, I'd say this is the standard customer experience.

Canadian tire auto shop is also filled with terrible support agents as well.

It's like their customer support training is centered on treating customers like garbage. You go there to spend good money for Winter tires and get trash experience.

Call CT bank and they talk down to you as if they don't need the interest payments we CT bank customers bring them.

Will never get my tires change at Canadian Tire, nor will I ever get another CT card again.

Bernard
from Niagara Falls CTFS Customer Service Centre
He is like a breeze of fresh air in a cesspool of Chatbots, No-English-Freshly-Hired Tim Hortons employees, or 15 minutes of "Choose Following Options"
He singlehandedly turn my ship of hatred toward calling Customers Service around
Keep up a good job, Bernie!