I rang Digital Britain on a Friday as the toner ran out. I spoke to Phil who ordered the toner. He emailed me with an update to say he had ordered the toner it had been dispatched and hopefully it... Toon meer
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Extremely poor service. Only seem to be interested in getting you into a contract. We have been trying to sort a payment issue with them since January! Despite making numerous phone calls and sending... Toon meer
Perfect end to end service. Digital Britain checked what I was paying for my IT and telecoms and broadband and following their installation of new computers and phones my bills reduced to less than I... Toon meer
Bedrijf heeft geantwoord
Digital Britan are really helpful, they always get any issues sorted quickly. Mat always goes out of his way to achieve any crazy requests we have and bring our visons to life. Thank you
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Customer Care Company Ltd T/A Digital Britain has been providing unrivalled Telecoms & Technology, IT Support CCTV Camera, Security services for our customers throughout every post code area in the UK for over 20 years. With tried and tested solutions, extremely competent, well trained and highly qualified engineers in the fields of Telecoms, Security, Information Technology, CCTV & Cameras, Digital Media & Marketing and Mobile Solutions. Our mission is to be unbeatable, in the eyes of our customers, in all that we do. Boosting our customer’s businesses, improving communications and profitability, ensuring business owners achieve their goals assisted by our innovative digital technology.
Contactgegevens
181-183 The Rock, BL9 0NE, Bury, Verenigd Koninkrijk
- 0161 797 7000
- info@digitalbritian.com
- www.customercaregroup.co.uk
Good customer service
I rang Digital Britain on a Friday as the toner ran out. I spoke to Phil who ordered the toner. He emailed me with an update to say he had ordered the toner it had been dispatched and hopefully it would be with us by the following Tuesday latest. It was not urgent as there would have been enough ink left for copying. Phil kept me informed, great communication as ever.
The courier arrived on the Monday and even showed me how to fit it so even he was helpful and efficient. Very pleased with the service
3 oktober 2025
Review zonder uitnodiging
Quick response to issue with computer
Had query about why my computer was running slowly. Very quick response and problem solved straight away. Very pleased.
15 januari 2025
Review zonder uitnodiging
Responsive and Capable IT Provider
This company has become our single goto source for all IT and video matters because of their quality of service. They have over several years been responsive and helpful and we now have several different items supplied and maintained by them, including our wifi network, telephones, our video wall, solar panels and printer / copier.
10 januari 2025
Review zonder uitnodiging
We just love the fact we can ring and…
We just love the fact we can ring and they resolve any issue within minutes remotely. Really good service, can’t fault them.
5 juni 2024
Review zonder uitnodiging
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for the review Sarah
Perfect end to end service
Perfect end to end service. Digital Britain checked what I was paying for my IT and telecoms and broadband and following their installation of new computers and phones my bills reduced to less than I was alreday paying. My computers are quicker, internet faster and I can now record telephone calls too. All the staff think the new setup is great.
19 januari 2024
Review zonder uitnodiging
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for your review Pete
Extremely poor service
Extremely poor service. Only seem to be interested in getting you into a contract. We have been trying to sort a payment issue with them since January! Despite making numerous phone calls and sending emails we are still no nearer to a refund.
1 januari 2024
Review zonder uitnodiging
Great Service
29 februari 2024
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for the review Wayne
Digital Britan are really helpful
Digital Britan are really helpful, they always get any issues sorted quickly.
Mat always goes out of his way to achieve any crazy requests we have and bring our visons to life.
Thank you
10 november 2023
Review zonder uitnodiging
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you Sarah for this great feedback.
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you Robert for the positive feedback.
What a amazing service
What a amazing service, I can only highly recommend , we have all services submitted by DB , Thank You
21 juni 2023
Review zonder uitnodiging
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for the feedback.
A high price for low quality service.
We pay an extremely high fee of over £600/month for a service that is far from perfect and engineers who are slow to respond (over 4 days) and incapable of helping when they finally do. I would not recommend Customer Care to any small business.
13 maart 2023
Antwoord van Customer Care Company Ltd T/A Digital Britain
We are so dreadfully sorry to receive your comments and for any response which you have found less than perfect. Our average response/fix times across all customers and products, covering the whole of the UK, have been less than two hours for the last three years. We immediately commenced an investigation for you and have also spoken on the telephone to your colleague and arranged to come and visit you at your office to discuss your concerns and our findings. Meanwhile, we can categorically confirm during the course of our successful four years business relationship to date, since early 2019, we have responded to requests from you on 55 occasions over the four years, with no complaints and an average job satisfaction clear time of less than four hours, including installation and maintenance service work. We were delighted that Marjorie confirmed her complete satisfaction to us when Mark last came for a Customer Care visit within the last six months, to check everything out and see if you needed anything and to help with the latest new equipment.
Broadband Problem
Reverted to me very quickly with the cause of the problem and then informed me when solved.
13 februari 2023
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for the feedback Stuart.
Chris is a credit to your company…
Chris is a credit to your company sorted out my issues quickly. Couldn't ask for better service
24 januari 2023
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for your feedback Nick.
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the feedback Lucy
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thank you for the review Zina, much appreciated.
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the feedback Joanne, much appreciated.
Friendly and rapid service.
22 november 2022
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the review Bill, appreciate the feedback.
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the review Diane, appreciate the feedback.
Very efficient
Internet and phones were down reported to CCG and they got it sorted for us, kept us informed.
17 oktober 2022
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the feedback Terry, much appreciated.
Exceptional Service
Outstanding service from the guys at Customer Care Group. Thanks again.
Nicola
13 oktober 2022
Antwoord van Customer Care Company Ltd T/A Digital Britain
Thanks for the review Nicola, appreciate the feedback.
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