Cutler and Gross Reviews 

I love the frames from Cutler and Gross. Shortly after I got them, I got a little fission in the corner. The customer service rep, Marie, was super helpful and understanding. She really went all out to resolve the issue. I highly reccomend.

I have loved Cutler and Gross frames for years. Every time I go to the Spitalfields location, I am always impressed with the staff. Ammar skillfully adjusted my frames and answered my questions about the lenses. Sam and Raman gave me a warm welcome and provided a pleasant experience. I highly recommend their products and services.

Great jobs company fixed my glasses what I was think it's not impossible but for Cutler it's everything it's possible WOW I great full work with this company Amazing 🤩

The customer service I've received from Cutler and Gross has been excellent. I purchased by Cutler and Gross 1386 frames from a third party, online retailer. My new frames needed alteration, but local opticians refused to touch something they didn't sell. Marie at Cutler and Gross customer care was quick to help me take measurements so I could send my frames to her, and she performed the adjustments free of charge.

I couldn't be happier with how Cutler and Gross handled the process, especially for someone who didn't buy directly from them. The frames are of excellent quality and are very comfortable.

Gabby was incredible! I received two sets of replacement nose pads within a timely fashion and she was transparent throughout the process. Excellent customer service!

Frames look great but poor material , after a little over a year the frame had started to literally loose there shine. Two years later and frames totally matt with greying.
I’ve worn glasses for around 50 years and these have aged worse than any pair I’ve ever had.

I used their repair service and my scratched frames came back as good as new. Unbelievable! Very clear communication and price. Returned by DHL. You get quality when you pay for it!

Giselle from the Cutler and Gross team was incredibly helpful and thorough with answering my questions and helped me through the ordering process. Replies were always prompt. I appreciate all the help and had a very positive experience!

I had frames which needed a repair and as they were still covered by warranty it was a dream to get them fixed.
I dropped them off at the London office and they were couriered back in a weeks time
Fabulous

I'm based in Penang, Malaysia and had my enquiries attended to by Marie Wilkinson. From the very first email until the last, Marie was courteous, solicitous, prompt and informative about my choice of frames. I almost felt like I was chatting with a friend about my purchase. When I asked for metal pad arms (nose pads) to be put in, Marie walked me through the process and made it seem like it was of no trouble at all, although I know better. The frames have just arrived and I'm absolutely delighted that they are as I'd hope they would be together with the extra nose pads. I would shop online with Cutler and Gross again just for the pleasure of being served by Marie. Marie, you're a gem!

I had the pleasure exchanging e-mails with the department of customer service.
I got all the assistance and answers for my subject.
Marie Wilkinson is an incredible person and deserves at 100 persent the position she works for.
Emmanouil Sinanis

Such a great customer service!
For once a high brand that can actually repair your old purchase and don't try to push you buying new things all the time.
They were really kind and and always answered all my questions.

After sending my glasses for a replacement hinge I opted for the extra frame polishing and refurbishment service - the correspondence from Giselle was fantastic and she kept me up to date with progress- I received my glasses back and they look almost brand new!
I would highly recommend Cutler &Gross and I would never look for alternative brands.
Well deserving of a 5 * rating.

I had broken the hinge on my sunglasses and I no longer live near a store. Marie was super helpful, I just posted them to be repaired and they turned them around really fast, which is great because it's summer! They're like new again!

Cutler apparently stopped offering customer service. Sent them Mails and called regarding a return. Never received an answer, no one picked up the phone. Really disappointed as a long time customer.

I need a new temple for my Cutler and Gross glasses.
And they solved it out perfect.
Excellent service!

I contacted Cutler and Gross as the lenses on my 1308 had a damage through my own carelessness.
I didn't expect a positive result as the frames have been discontinued for a number of years.
Giselle dealt with my request and from the first moment the customer care was quite simply the best I've ever received for anything, anywhere!

She contacted the factory in Italy and within a couple of days new lenses had been produced, this was more than I could of ever expected and throughout the process Giselle kept me informed of the progress or responded to my queries in quick time.
From start to finish the whole thing took a little over a week, the new lenses are in my frames and ready to wear again.

Absolutely amazing service, communication and quality, both of people and product!
Thank you

My request to customer care regarding a model which is not listed anymore was answere within minutes and really helpful and detailed. Absolut benchmark experience for me!

The brand is an icon, the glasses are beautiful, sturdy, design unparalleled, customer service is incredible.
CHELSEA is a rock star, one of those that shine on their own, no matter what, she went above and beyond her responsibilities to please (blow my mind) a customer from abroad, across the ocean in the western part of the planet.
Thank you Chelsea, the only problem is that my wife is now in love with the brand and wants a pair for her😀😀😀THANK YOU VERY MUCH

Cutler and Gross customer care:

From the outset, Lucy and her team were incredibly helpful and responsive to my needs. They quickly addressed my request for a repair and even coordinated with tech support to widen the arms by 3mm.

I was impressed by their creativity in finding a solution and the efficiency with which everything was handled. Throughout the process, the team kept me well-informed with clear communication.

The final outcome not only met but exceeded my expectations.

I’m truly grateful for the outstanding service provided by Lucy and her team!