Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t... Toon meer
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Lees wat reviewers zeggen
Pretty much as pictured on the website. I got two (2) glasses recently and they are of good quality. I picked a quite simplistic & subtle design blue light blocking glasses (Rimless & Half rim varia... Toon meer
I loved the pair I got on amazon years ago but could not find the same frames there so ordered direct. Was disappointed because I paid for anti reflective blue light blocking and while the blue light... Toon meer
Your return policy is terrible. I would never consider getting a pair of glasses again from you.
Bedrijfsgegevens
Geschreven door het bedrijf
Cyxus® is a professional American eyewear brand who designs computer glasses, polarized sunglasses, reading eyewear, gaming glasses for men, women and kids since 2009.
Contactgegevens
108 West 13th Street, 19801, Wilmington, Verenigde Staten
- (302) 601-2666
- www.cyxus.com
2,8
Gemiddeld
202 reviews
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Your return policy is terrible
Your return policy is terrible. I would never consider getting a pair of glasses again from you.
29 september 2026
I don't think you made the glasses with…
I don't think you made the glasses with the prescription I gave you, because I believe the prescription was wrong—the vision isn't good. In fact, I just wasted my money.
10 augustus 2026
Perfect fit for me
The glasses are exactly what I wanted to find. The price was reasonable. Shipping was reliable. Product was packaged well.
1 juli 2026
Cyxus service was fast
Cyxus service was straightforward. I ordered the product and I got it quickly, exactly as ordered. The quality of the product was excellent, priced much less then ordering from optician.
8 mei 2026
Excelente
Todo muy bien, me gustaría que los tiempos de producción sean menores; el resto excelente, mi comentario no limita que les de las 5 estrellas por el producto y calidad recibida. Muchas gracias.
8 maart 2026
mandatory lenses even blanks.
mandatory lenses even blanks.
clunky site: paid by accident in USD instead of AUD so was charged int'l bank fee.
lack of coupons.
21 januari 2026
Had to file charge back as they refused…
Had to file charge back as they refused to honor return policy of 14 days. It was my mistake thinking they displayed captions although I should of been allowed to return them.
30 november 2025
My order was delivered to wrong address.
My order was delivered to wrong address. I showed them pictures of my gate as requested. the delivery pictures were not the same. They will not send a replacement. Kept saying it was delivered. These were prescription glasses too.
10 november 2025
Poor Customer Service w.r.t Non-Functioning Photochromatic Sunglasses
I received a non functioning pair of photochromatic sunglasses, order CY38843. I have been trying since 20 Nov 2025 to either get them replaced or returned for a refund and sent photograph comparing a working pair I have an the non-working pair received. Now they're asking for a video of a pair that does not function. PLEASE give me a REFUND!
30 oktober 2025
Worst experience ever
Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t received them yet. I already bought a new pair from local market as no one will wait so long. Till, I have not received any refund or any other compensation from your side. This is extremely unfair and an example of pathetic customer care.
17 september 2025
You gave me the wrong product and then…
You gave me the wrong product and then didn't respond to me email asking to fix it
14 september 2025
Very complicateed to contact you
Very complicateed to contact you. I bought second pair of glasses and got broken again at the same point.
21 augustus 2025
Superior quality of product
Superior quality of product. Had me hook after the first pair.
16 augustus 2025
Originally was very happy with service
Originally was very happy with service, then had a bad experience a year ago. The new management definitely made up for the issue and delivered. I definitely recommend them now again, and will use them in the future.
14 augustus 2025
Good quality and price is good
Good quality. The prescription is very accurate and the price is very cheap. I like their glasses.
3 september 2025
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