These are the most beautiful boots I have bought ever! And the customer service was exquisite. I definitely recommend Daniel’s footwear I got my order quickly and in good condition. Thank you :)
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Lees wat reviewers zeggen
I had a very old gift certificate and while they couldn’t credit me the amount they did offer an alternative solution which I was happy with . Response to an online question was fast and followed u... Toon meer
Bedrijf heeft geantwoord
Always order my boots from Daniels, for the last few years. I've always been very happy with their service, and returns have been easy and well handled. Prompt delivery and great offers. Recommended.... Toon meer
Bedrijf heeft geantwoord
I emailed the team and tgey got back to me within a day and we ended up emailing several times the same day. Sorted my problem and my returns got sent the next day. I was expecting to wait days for a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contactgegevens
LS9 7TU, Leeds, Verenigd Koninkrijk
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4,4
Uitstekend
18K reviews
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Disappointing
I bought two pairs of shoes both size 5 .
One pair arrived that were slipping off my feet. Obviously incorrectly sized or put in the wrong box .
I sent them back only to find the postage was £8.50 …. Ridiculous and contradictory to your claim you help with return postage. I challenged this amount and was given a partial refund, Not acceptable ti charge me anything as the error was on your part. The second pair fitted perfect but arrived with poor packaging I.e no lid to the box.
I expect you to refund the full postage. Very disappointed.
9 juli 2026
Antwoord van Daniel Footwear
Hello,
Thank you for your review.
We are sorry to hear that you were disappointed with your recent experience.
Having reviewed your order, the shoes returned to us were checked and confirmed to be the correct size as labelled by the manufacturer. Unfortunately, sizing and fit can vary between different styles, and while another size 5 may have fitted you well, this does not necessarily indicate that the returned pair was incorrectly sized or packaged.
Regarding the refund, the original delivery charge was refunded as a gesture of goodwill. The remaining deduction related solely to our subsidised Royal Mail returns service, which is charged at £2.50 and is outlined in our returns policy.
We are also sorry to hear that the second pair arrived with a damaged box. While the outer packaging can occasionally become damaged during transit, we appreciate this was disappointing.
Thank you for your feedback, and we are sorry that we were unable to meet your expectations on this occasion.
Kind regards,
Daniel Footwear
Antwoord van Daniel Footwear
Thank you so much for the review!
Experience was great from start to…
Experience was great from start to finish great communication delivered when said item would be delivered and fast product well packed and good condition would definitely order from Daniel footwear again would strongly recommend
8 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
Antwoord van Daniel Footwear
Thank you so much for the review!
I bought a pair of Moda in Pelle…
I bought a pair of Moda in Pelle sandals from Daniel Footwear for £77. After only three weeks of wearing them to the office, the leather strap tore away from the sandal. They were not subjected to heavy use, so I was very disappointed that they failed so quickly.
I contacted Daniel Footwear, but my claim was rejected, as a result, I was offered no refund or replacement.
I appreciate that retailers may rely on the manufacturer’s assessment, but I expected better quality from a £77 pair of sandals and a more satisfactory resolution. Based on my experience, I would not purchase from Daniel Footwear again.
22 juni 2026
Review zonder uitnodiging
Antwoord van Daniel Footwear
Hello Zaneta,
Thank you for taking the time to leave your review.
We are genuinely sorry to hear that you have been disappointed with both the quality of your sandals and the outcome of your claim.
After reviewing the photographs you provided, they were assessed by the manufacturer, who concluded that the damage shown was not the result of a manufacturing fault. Based on this assessment, we were unfortunately unable to offer a refund or replacement under the terms of the warranty.
We appreciate that this was not the outcome you were hoping for and understand how disappointing this must be, particularly after such a short period of ownership. While we have to rely on the manufacturer's technical assessment in these cases, we value your feedback and will ensure your comments are passed on to the brand.
We are sorry that your experience has left you feeling this way and appreciate you taking the time to share your feedback.
Kind regards,
Daniel Footwear
I have bought Daniel open gold and silver sandals
I have bought sandals. First of all, they are beautiful, secondly, they are light and comfortable. The sole has a cushion. I have never had blisters. and people make me compliments.
7 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
Easy company to order from
Easy company to order from. Good communication and fast delivery.
However, this particular sandal if you like me are between sizes, size down as they are generous.
6 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
Fabulous quality trainers
Fabulous quality trainers. Service snd delivery prompt. Will definitely buy from this Company again.
7 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
International service - Excellence !
Very happy, posted to Australia and very speedy service.
6 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
Very comfortable and good value.
Shoes arrived in good time . Good value for beautifully made leather slides. They were immediately comfortable….
6 juli 2026
Antwoord van Daniel Footwear
Thank you so much for the review!
Fast delivery great quality footwear
Fast delivery great quality footwear , I’ll be shopping again with confidence here at Danielfoot ✔️
3 juli 2026
Antwoord van Daniel Footwear
Thank you for the review!
Antwoord van Daniel Footwear
Hello,
Thank you for your review. This is our standard returns fee as documented in our returns policy.
Kind regards
Daniel Footwear
Great! Easy ordering online
Easy ordering online, good selection & fast delivery , recommend!
2 juli 2026
Antwoord van Daniel Footwear
Thank you for the review!
I had to return my shoes as they didn’t…
I had to return my shoes as they didn’t fit and since I have rang twice asking why it hasn’t been processed and I’m waiting for my refund weeks later.
2 juli 2026
Antwoord van Daniel Footwear
Thank you for your feedback. We're very sorry to hear about the delay with your return and refund, and we completely understand how frustrating this must be, especially after contacting us twice. This is not the level of service we aim to provide.
Please accept our sincere apologies. If you could contact our customer service team with your order details, we'll ensure your return is investigated and your refund is processed as quickly as possible. Thank you for your patience, and we hope to resolve this for you very soon.
Antwoord van Daniel Footwear
Thank you so much for your review.
So pleased
Delighted with my shoes and the customer service was quick and painless for the pairs I returned
13 juli 2026
Antwoord van Daniel Footwear
Thank you so much for your review.
Gorgeous shoes.
Super fast delivery and beautifully packaged.
Gorgeous shoes just a shame I had to return as too narrow. But as this company is now on my radar I hope to make a purchase soon.
13 juli 2026
Antwoord van Daniel Footwear
Thank you so much for your review.
Excellent really happy with my new…
Excellent really happy with my new sandals had so many compliments.
13 juli 2026
Antwoord van Daniel Footwear
Thank you so much for your review.
Antwoord van Daniel Footwear
Thank you so much for your review.
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