Dawson's Department Store Reviews 

Ordered 6 piece dining set on Wed in-store and delivered following Thurs by TPN. Great price and a further 10% off in-store. Only negative was TPN driver did not call ahead!

Placed an order, got a good price and it turned up on time. No more to say really

This is the second time that I have ordered Kettler garden furniture from this store and have no complaints. Ordered a companion set on Sunday and it was delivered on Wednesday, well packaged and no faults. Very competitive pricing and I was kept up to date about the delivery. Would definitely recommend.

I placed an order through ecookshop.co.uk and didn't realise it was Dawsons until I got the confirmation. The service was beyond my expectation. The items I'd ordered arrived the next day despite living in mid Wales. The crockery was well packed and arrived in pristine condition. I'd have no hesitation using them again.

Kamado Joe BBQ

First time using Dawson's and was slightly worried by the number of negative views left on here but not only did my order go without a hitch Dawson's exceeded all expectations and delivered (DPD) within 24 hours of ordering - now that's impressive! The BBQ was well Packaged with handles on sturdy box that made transporting the bbq to the backdoor straight-forward.

Well done Dawson's and DPD - Would definitely use again. Recommended!

Swift delivery, items well packaged and exactly as described!

Love this company! I have ordered multiple items of garden furniture. Great prices, excellent customer service on the phone, fast and efficient delivery. Very happy customer.

Great service from bbqworld.co.uk. Ordered a large order that needed to be delivered on a pallet. Communicated on shipping with tracked delivery - all as promised.

I ordered garden furniture at the beginning of April because they claimedit was in stock. I have chased and been told they expect it in before the end of April. Its now the 6th May and i still haven't heard from them.

I only ordered because they claimed they had three of my items in stock.

Searching for new garden furniture on line and found Dawsons for the first time. Excellent prices, in stock and good delivery times so went ahead and ordered. Excellent communication and delivered very promptly. One minor niggle with a missing item but Customer service was excellent (emails answered within hours not the usual days for other companies) and missing item delivered with 48 hours! Other customer service departments should learn from this. Highly recommended and would not hesitate to use them again. Thank you

I had previously bought from Dawsons and love their goods and their service was of a high standard.
However, on this occasion I ordered a flat sheet and received a delivery date. The date was significant as the sheet was to be a gift for my son. Needless to say, the item did not arrived as was originally stated by the courier and I was unable to give the gift as planned. I contacted Dawsons and was met with a 5-7 day quote re delivery and no goodwill gesture such as the cost of postage that I incurred forwarding to my son. If the delivery had taken place as originally stated I would not be writing this review. So, BUYER BE AWARE that Dawsons seem to be more than comfortable using the following:
“As previously stated we are unable to offer any form of a goodwill gesture as your order was delivered within the 5-7 working days stated in our delivery terms.”

Sad but true over a postal fee!

I ordered one LeCreuset pasta bowl and one cereal bowl. Excellent price, swift delivery. Loads of packaging material in an enormous box so no danger of breakage. But I suspect that they are copies as there is no name stamped into the pottery. I have the same items purchased from the factory outlet at Bicester Village. The weight and thickness is less in the items just received and the name is printed in the base and the country of origin given as Thailand. So a knockoff as genuine LeCreuset is proudly and loudly French. But I will keep these but anyone wishing to replace original LeCreuset BEWARE!

I ordered garden furniture on 23rd march and now 14th April still not been given any delivery dates - that is three weeks without hearing anything from them and only ordered from them because their site said items were in stock

Bought some plates online from Dawsons. One arrived broken and was replaced immediately

I placed a large order with Dawson’s and needed to make some changes before delivery. The customer service for this was first class, helpful and efficient

Excellent service. Garden furniture arrived sooner than anticipated in perfect condition and I was kept informed throughout the process. A really good price too!

Poor delivery, items left on the kerb, when I queried this they advised this is the service offered and it’s clearly stated online. It wasnt clear to me, be aware and consider if the item you are looking for is a available elsewhere. I ordered expensive heavy items, not ideal having them left on the roadside! Items were also poorly packaged, and the two footstools which were advertised as being included are missing. I do not expect an easy time in getting these sent to me based on my previous experience with this company. Equally, any return is done at my cost, so I’m left somewhat trapped!

Bought an outdoor table set. Chairs were poorly packaged and arrived damaged. Arranged for replacement chairs which didn’t arrive initially but were replaced second time round. Customer service team have followed up promptly and sorted the issues.

Ordered a le creuset bowl which was shown online to have the brand name printed across the bowl, the one delivered was plain. False advertisement and I’m very disappointed.

Purchased homeware items instore, though not everything was available. Very helpful and informative staff who apologised for unavailable items as due to current world events not all their orders from suppliers could be filled! The two stores in Clitheroe and Skipton are large and spacious and I can always find something for the home in them so will be back.