Dawson's Department Store Reviews 

Excellent experience buying a £7000 garden furniture set online, from their communication and delivery to their excellent after sales customer service. Louise is a 10/10 credit to the company and I wouldn’t hesitate to buy from Dawsons again.

Ordered garden furniture in sale on Sunday afternoon 19th January 2025. I emailed customer services to check delivery date and Louise responded at 3.39pm that day to confirm free delivery on Tuesday 21st January.
Driver phoned 20 mins before delivery on the Tuesday.
When unpacked on the Wednesday we realised a chair was damaged. I called and the support team who asked for a photo and arranged a replacement to be delivered on Friday 24th January.
Replacement arrived as promised and damaged chair taken.
All staff were so helpful. I could not fault this company. Excellent customer service and beautiful garden set at very competitive price. Thank you

I urge people to think twice before using this store online. I ordered some Villeroy Bosch coffee cups which was the wrong size but decided to keep them as this was my error. I called the store and spoke to an Assistant who gave me the correct code number and advised the size was the bigger version. On arrival they were smaller than the original. Called Customer Support and emailed. Their response was aggressive, unprofessional and poor . They wanted me to pay for the return even though I was given the wrong code and advice. There are better online companies to order this make and have a more professional and better customer service/support.

Horrendous customer service!!!

Appalling telephone manner!!!

We do NOT recommend this business!!!

Bought a bean to cup coffee machine last week. Does not give out the aroma of coffee. Taste of coffee not good as well, despite using one of the most expensive brands, either powder or beans.
Want to return it but they refuse to take it back as it has been used! Well, how can we know we are not happy with a product unless we try it out, please? And we should have statutory rights to return a product within 28days of purchase if we are not happy?
Poor quality
Filter handle already snapped just as I lifted it! 🤦🏽‍♀️

Bought this Crucible pool table set on line through Dawsons in Clitheroe in June 2024. Very poor quality item. Sent images of fraying table covering from first unpack to Dawsons who appeared to be on it to arrange replacement, however after months of chasing retailer one excuse led to another, one delivery date moved to another, rain proof covers leaked on first rains in July and Hartman refused to replace them. Took weeks of back and forward to get replacement covers set to be told I should put something under them to angle and let rain flow off. Fair enough so they are not rain proof then! Final insult came in November (still no replacement) when Hartman sales prevention services sent an email reply meant for the retailer to me and the level of excuses in that email trail going back to June were shocking! Well done Hartman on evidencing to me how you simply don’t care. Ian at Dawsons was apologetic and agreed in email that compensation would be looked for the inconvenience throughout this whole episode and once the table had been exchanged it would be sorted then - all evidenced on email. Replacement eventually arrived late December with return of original completed January to then be sent email from Ian saying they would not now be offering compensation. I did reply asking if he was sure that was their final position given the offer was about the inconvenience and time it took, tumbleweed moment and no reply! Shocking service and that’s giving it too much credit, non existent support with no follow through on what is detailed in an extensive email trail. Buy from this retailer at your own risk!

Great customer service. Great price. Responded very quickly and changed my delivery date as per my request. Delivery was well packaged and handled with care by the DPD delivery driver.

I was sent a damaged Sage risotto plus . At over £100 these machines are treble the cost of their competitors so I expected something special… not someone’s reject.

I sent photos, they’ve confirmed they have received the item back but are in no rush to refund me . Will never with them again 😡

I ordered a RHS King Size Duvet Set from ( Just Linen ) via Dawson,s Department Store . I have just received my order exactly as described and at an excellent price.

I ordered Villeroy & Boch Ovid red wine glasses. The photo clearly showed the V & B logo on the glass. When they arrived I found it was not etched, rather a sticker. When I raised this with the company, saying the photo was misleading, they responded that I should have been able to see a faint rectangle around the logo. Even on full magnification on my laptop I can't see this! Lovely glasses and a fast delivery but the product photo is misleading.

Ordered logs they gave their courier the wrong address asked for the order to be fulfilled but thye ignored my request and issed a refund. No apology and absolutley no customer service.

Online eCookshop order

Ordered a large quantity of Le Creuset dinner ware as the price was good and they had in stock most of what we needed.
Everything arrived very quickly and was carefully and well packed. I would recommend.

Branded bedding arrived quickly, as described and (even with delivery) about half the price of Argos.

Although I don't think I bought from a site named Dawsons (they maybe trade under some different names), my order was fulfilled by them and all correspondence came from dawsonsdeptstore.

Amazing service!
I ordered online on the Tuesday, goods delivered in perfect condition on Thursday. All wrapped on a pallet neatly and delivered to front door. Delivery driver from The Pallet Network friendly, helpful and rang to say when he’d be arriving.
Overall a great experience and I would certainly recommend.

Purchased a Weber bbq in the recent promotion to get £200 cash back. The Dawsons website displayed the offer but did not inform you that it was limited to a number of applicants. The terms of the offer were not visible via to view until the item had been despatched and a link was sent to you to look at the process. As the offer was available until September and my purchase was on 9th August - I assumed I would get the money back. The bbq was delivered - photos of the packaging barcode were submitted as per the directions to claim my cash back. I was informed that the offer was closed. I contacted Weber direct - they were not helpful. I made a formal complaint to Dawsons but had no response! I am unable to return the item as it was delivered to my terraced house on a pallet so had to be unpacked on the pavement. This is clear mis-selling and I am £200 worse off - I would not have purchased it if I had known. I will never use this store again.

Ordered a BBQ and all sorted and delivered in three days.
It had an offer for money back (3rd Party) and Dawson gave very clear guidance on how to do this effectively.
My third big order with them and always been excellent.
They go the extra mile…great job

I had a huge issue with DPD local delivery, twice they promised to deliver and didn't! I contacted Dawsons and Jane was just BRILLIANT, she did what she said she would do and kept me informed. Finally, on the third attempt DPD did deliver and Claire dealt with this. I cannot fault Dawsons customer services. THANK YOU JANE and CLAIRE.

I recently made a purchase on website for delivery to Scotland,
I made a mistake on delivery address through PayPal.
I contacted customer service via email on a Sunday . The problem
Was sorted 20 mins later . Thanks Louise amazing customer service. 😊

Ordered a sofa-set which was falsely advertised as coming with two sets of cushion covers. When we raised it with Dawsons, they amended the website description to not mention two sets of covers and then replied to say that it didn't say that. Fortunately we thought this might happen so we took a screenshot of the description initially. Communication has been really limited since, would not recommend.