Dealerloyaltyprotection Reviews 

21 weeks after submitting my claim I settled for less than I was entitled to. Unless you have unlimited patience don't do it. My advice is this, if you have a claim make sure you are up to date on your car loan, don't make any payments on your loan until the insurance company has made their payment regardless of the date of loss. At that time request a payment history from your loan company because that is the beginning number they will use for the claim. Then they will start deducting fees for GAP refund, cancellation fee, condition adjustment, prepaid finance charge, and interest after date of loss. I had a loss on 11/3/2024 and just today 5/14/2025 I signed the settlement agreement. My loan balance after insurance was $4001.16 - I made a Nov 27 loan payment (after the date of loss) which dropped the balance down to $3416.30 (this is the number they used) then they deducted "original GAP refund" for $133.52, "cancellation fee" of $50, "condition adjustment" of $775.90, "prepaid finance charge" of $199.00, and "interest after date of loss" of $106.32. SO, $4001.16 loan balance they paid $2151.56. If you need proof feel free to email me at chris at myner dot com and I will gladly share info

James was really great to work with and made my experience calling much easier! He answered all my questions clearly and left me with no concerns or confusion about my policy. Thanks James!!

James was such a great help! He answered all my questions and concerns about the policy. Helped guide me in the right direction with the claim based off the service contract claim. I had such a great experience working with james.

What an experience this was! In the dark about everything regarding the claims process and what to do next regarding my vehicles policy.
From the moment i called to the moment my claim was completed Jack was an absolute stud and very helpful throughout everything. Cant recommend this company enough! Its the people like Jack that make a disaster into a great experience. Thank you Jack & Dealer Loyalty Protection!

Josh was a great consultant on everything for my Gap Insurance needs. He was super nice and extremely knowledgeable. All of my questions were answered and I felt at ease. I wish every company had someone as lovely as Josh was!

My experience was amazing. Scott has great customer service and answered every question and concerned I had regarding the policy. He showed me exactly were to go to locate all documents i need to complete for my claims that were directed toward my Gap policy.
Really Cant recommend this company anymore especially with People like Scott.

I can’t thank this team enough for going above and beyond when it came to making sure I had the correct documents prepared to complete my claim. Customer service was great and all of my questions were answered with ease. Thank you to Dealer Loyalty Protection for all of your hard work!

J has amazing customer service and looked out for all of my needs during our time interacting! He guided me to filing all my documents properly and in a timely fashion which really helped!

James was an immaculate consultant on all my Gap Policy needs. He was extremely kind, considerate and very knowledgeable. James made my experience enjoyable in a way, I never thought possible. All companies should hire people like James to reach the highest level of customer satisfaction. He is the quintessential example of how someone treats the people they help. Thank you James!

James offered great advice regarding my policy and answered all questions I had! He offered me great advice regarding my service contract claim

James was very helpful and professional! He provided me with knowledgeable answers to any policy questions I had, and guided me in the right direction for all documents needed to complete for my Service Contract Claim.

James was awesome! He was very helpful regarding policies and showed excellent customer service. He guided me in the right direction with all my documents to complete my claims. Would definitely Recommend this company to anyone based off of the professionalism James had!

James was extremely helpful and was honest, and guided me with my service. His knowledge and experience made it very easy for my service. I recommend everyone to go here and to talk to James

James was extremely down to earth and answered every question I had! His guidance with my service contract claim was very simple and he was very clear about every document needed. Based on how easy and friendly James made everything, I’d highly recommend everyone to go here!

After a total loss occurred on my vehicle, i was lost about what to do. I was instructed to reach out to Dealer Loyalty Protection and in turn I talked to a man named James & he was an absolute pleasure to speak to. He was able to answer all my questions regarding my gap policy. He made my potential nightmare into an Easy, Fast & wonderful experience that helped me out in so many ways. I cant tell you how much i recommend this company! They help in anyway possible!

I feel it’s important to share my deeply troubling experience with Dealer Loyalty Protection to warn others who might consider doing business with this company. I strongly advise you to read other reviews—you’ll find I am far from alone in experiencing what I can only describe as unethical and unprofessional behavior.

My vehicle repair was covered under their warranty, and yet they attempted to avoid paying the full cost of the repairs, despite clear documentation: an invoice, a payment receipt, and a dealer email statement all supporting my claim. When I contacted their office to escalate the issue and requested contact information for their legal department, I was met with completely unacceptable behavior.

SHAWN OSINGA, the payments manager, was not only rude but outright hostile, yelling at me over the phone simply for asking to speak with someone from their legal team. His conduct was unprofessional and aggressive, and he made no effort to resolve the issue in a respectful or businesslike manner.

Things escalated further when I followed up with an email to their legal team, informing them of my intent to pursue legal action due to what I firmly believe was an attempt to scam me out of legitimate coverage. Incredibly, CEO Rich Benevento himself responded—not to address the problem, but to threaten me for requesting legal contact information. His unhinged response and demeanor were not only inappropriate for someone in his position but raise serious concerns about the internal practices and ethics of this company.

This kind of behavior is not just unprofessional—it's intimidating and potentially unlawful. No customer seeking resolution should be treated with such contempt or fear tactics.

It’s clear to me that Dealer Loyalty Protection is not a reputable company. Their aggressive conduct, refusal to honor claims, and attempts to silence dissatisfied customers by intimidation are major red flags. If you are considering their services, think twice. There are numerous other reports from customers experiencing the same kind of disrespect, denial of valid claims, and threatening responses when they try to hold the company accountable.

I am currently preparing to pursue this matter in court if necessary. I urge others who have had similar experiences to document everything and consider doing the same.

What a horrible experience. Months of frustration and a lot of work on my end despite the fact that my vehicle was stolen. Lack of communication and poor attitudes and customer service. I was put through a lot for them to be of no assistance to me. If you have a choice please do not sign up for Dealer Loyalty Protection. I am sad for anyone who had to deal with them.

Purchased exclusion warranty same day I bought my used f150 Lariat. 10 months later the altenator stopped charging the battery while vehicle was sitting in my driveway. I drove my truck to my my mechanic whose shop is about a mile from my house. I told his service writer what was going on. She took my truck and warranty papers. Next day I receive a call from her saying my truck is ready and the bill is $200.00 dollars which is my standard deduction fee. The cost of the altenator and labor was $700.00. When I asked the service writer how everything went she said excellent. DLP was very easy and good to work with. Best part is I didn’t have to do anything except pay my deductible. Never spoke to or saw anyone. The shop and DLP took care of everything.

If I could give them 0 stars I would. My GAP claim with them was submitted in October of 2024, I just got a settlement amount in April of 2025, and the settlement amount is not even 10% of what I owe on my totaled vehicle. They claim that my insurance underpaid on my claim by 11k which is not accurate at all. They rarely communicated with me during this entire process, and I had to constantly call to even get to this point. If a dealership offers you GAP through this company DO NOT SIGN UP FOR IT. You are better off finding a company on your own to sign up for GAP with. The adjustors never answer when you call them directly. They are extremely nonchalant and do not care about your claim at all. I am going to be out of 14k to pay off this totaled vehicle due to their lack of wanting to pay out on this claim.

I have had an issue with the Nissan Dealership submitting the repair order to the Warranty Company in a timely manner. This is the second time within a week that I had to have the car towed back to the dealership for the same issue! The warranty company paid without any issues on the first claim which was wonderful.Now here we are again! The dealership claims that now the car threw some codes which btw should have been checked before picking up the car. They claimed that no one from the warranty company was cooperating,So I decided to call myself and I spoke with RICHARD GRIFFIN and he was very professional and his Customer Service was beyond helpful!! He said he was going to expedite an adjuster to the dealership to make sure that this wouldn’t happen again! Thanks Richard it was truly a pleasure to speak with you. You were a great help!! Won’t be taking my car back to the Nissan Dealership after this. Service Advisor is horrible with communication as well as the Service Manager! Georgesville Nissan SMH