Mmakgatle Mathebe at Debt rescue was one of the people that made my day yesterday with her insight and helpfullness. Thanks again dear
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Good day i would like to give a shout out to Lerien and Shammie from Debt Rescue assistance great walking the extra mile to help me. Lerien for guidance calming me come up with a plan and Shammie figh... Toon meer
Bedrijf heeft geantwoord
Outstanding support from Owen Naidoo! I reached out with a payment query, and he didn't just answer,he made the whole experience smooth and stress-free. Knowledgeable, friendly, and genuinely commit... Toon meer
Bedrijf heeft geantwoord
Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.
Contactgegevens
Zuid-Afrika
- www.debtrescue.co.za
4,7
Uitstekend
271 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mmakgatle Mathebe at Debt rescue was…
Mmakgatle Mathebe at Debt rescue was one of the people that made my day yesterday with her insight and helpfullness. Thanks again dear
15 september 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good morning Lucille
Thank you so much for your lovely feedback! 💙 We’re delighted to hear that Mmakgatle Mathebe made your day with her helpfulness, insight and willingness to assist. 🌷
Your kind words mean so much to us, and we’ll be sure to share your appreciation with Mmakgatle. ❤️
Thank you for placing your trust in Debt Rescue. We truly appreciate your support and wish you every success on your journey towards financial freedom! 🌷💙
Kind regards
Marlize
Debt Rescue
Good day i would like to give a shoutout
Good day i would like to give a shout out to Lerien and Shammie from Debt Rescue assistance great walking the extra mile to help me. Lerien for guidance calming me come up with a plan and Shammie fighting the battels you have a awesome team. Big thank you out of my heart. Now i can sleep at night - thank you to help me to complete the journey!!!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good morning Ilse
Thank you for taking the time to share your wonderful feedback with Debt Rescue! 🌷
We’re delighted to hear that Shammie provided you with great assistance and went the extra mile to help you. Going above and beyond to support our clients is something we truly value, so it’s wonderful to know that Shammie made such a positive difference to your experience.
We’ll proudly share your shout-out with Shammie and the rest of the Debt Rescue team. She’ll be thrilled to know that her dedication, willingness to help, and commitment to excellent service have been recognised and appreciated. ❤️
Thank you for placing your trust in Debt Rescue. We wish you every success on your journey towards financial freedom! ⭐🌷
Kind regards
Marlize
Debt Rescue
I had an excellent experience with Debt…
I had an excellent experience with Debt Rescue. Thobeka Luthuli went above and beyond to assist me during a very stressful time. She took the time to listen to my situation, provided clear and practical advice, and worked quickly to resolve my problem. Throughout the process, she was professional, compassionate, and incredibly supportive. I truly appreciate her dedication and outstanding customer service. Thank you, Thobeka, for making such a difficult situation much easier to navigate.
30 juli 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Ayesha
Thank you so much for taking the time to share your wonderful feedback! We truly appreciate your kind words and are honoured that you chose Debt Rescue to assist you during such a challenging time.
We're delighted to hear that Thobeka Luthuli went above and beyond to support you during a very stressful period. It's wonderful to know that she took the time to listen to your situation, provided clear and practical advice, and worked quickly to resolve your concerns. Your recognition of her professionalism, compassion, dedication, and outstanding customer service means a great deal to us, and we're especially pleased that she was able to make a difficult situation much easier to navigate.
We will be sure to share your heartfelt compliments with Thobeka Luthuli and the rest of the team. They will be delighted to know that their commitment to providing caring, professional, and exceptional client service has made such a positive impact.
Thank you for placing your trust in Debt Rescue. We wish you every success on your journey to becoming debt free!
Kind regards
Marlize
Debt Rescue
16 Months of payments of R26 000+ but my debt is not decreasing due to structural flaws!
I have been under debt review with Debt Rescue for 16 months and have faithfully paid my full premium every month (which has now increased to R27 300).
I recently audited my IPDA statements and discovered that my debt restructuring plan is mathematically broken.
My Standard Bank credit card and two African Bank loans were left on the system at their original high contractual interest rates ranging from 21.5% to 29.25%.
According to Debt Rescue my Standard Bank was negotiated to just over 14%. Even after this my Standard Bank card alone accumulates R3 960 in pure interest every month, while my distribution payment towards it is only R3 282.
This means my debt actively INCREASES by nearly R700 every single month under their care! Almost my entire premium of R27 300 is being swallowed by the banks' interest profits, leaving the core principal debt untouched.
At the moment it seems that I am just paying for the bank's interest profit and not paying of the capital at all which was not the intent of the debt review process.
This plan was pushed through the court by Debt Rescue without them successfully negotiating the mandatory debt review interest rate concessions (0%–7%). I have sent a formal email escalation to the "Reviews" team and management.
Debt Rescue is my Registered Debt Counsellor and they have a statutory and legal duty under the National Credit Act to protect me as a consumer—a duty they are entirely failing to fulfill at the moment.
Right now, it feels as though I am just a number to them to generate monthly fee income, without any concern for protecting my financial well-being.
Please be extremely careful and do your own thorough research before applying at Debt Rescue. I would not recommend them to anyone.
UPDATE (Monday 27 July):
Debt Rescue’s national Team Leader, Steve Gould, explicitly promised a comprehensive written response by Friday 17 July regarding my negative amortization.
As an act of goodwill, I granted this company an extra full week to respond, yet they did not even have the professional decency to meet their own deadline and have gone completely silent.
• The Broken Math: One of their departments previously sounded incredibly proud that they got my interest reduced to 14.2%, even though it is double what it should be by law, and they even had the audacity to suggest I pay more to bring my capital down! It helps me absolutely nothing when my capital debt actively grows every single month because they failed their statutory duty to negotiate my interest rates down to between 0% and 7%.
• The Reality Exposed: Live screenshots from my online African Bank portal have now exposed the horrifying reality of how my profile has been neglected: my account interest rate is running at an astronomical 24.75%,
pushing me R18,491.43 in arrears despite me paying my full R27,300 premium every single month! I have faithfully contributed nearly R500,000 over 17 months, yet my debt has increased because of their mathematically 'stillborn' court order.
• Final Action Taken: They completely neglect their clients, ignore formal escalations since 25 June, and fail to perform their statutory duties. My formal Form 29 complaint is with the National Credit Regulator (NCR), and I am formally transferring my file via Form 17.7.
Based strictly on my devastating personal financial experience with their gross lack of service, I will never, under any circumstances, recommend anyone to use Debt Rescue. Stay away from them as far as possible!
25 juni 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Jacques
Thank you for taking the time to share your concerns with us. We are sorry to learn of your experience and understand how distressing it must be to have concerns regarding your debt review repayment plan, the interest being applied to your accounts, and the progress of your debt review.
Please be assured that we take your feedback and the concerns you have raised very seriously. Customer service and the wellbeing of our clients are of the utmost importance to us, and we are committed to ensuring that every matter receives the attention it deserves.
We note that you have already submitted a formal escalation to our Reviews team and management. Your concerns will be investigated as a matter of urgency, including the queries relating to the interest rates applied to your accounts, your payment distribution, and the overall structure of your repayment plan. We will carefully review the information available and provide you with detailed feedback once our investigation has been completed.
Thank you for bringing this matter to our attention. We appreciate the opportunity to investigate your concerns thoroughly and will give this matter our full attention to work towards a resolution.
Kind regards,
Marlize
Debt Rescue
Thank you Owen Naidoo for your…
Thank you Owen Naidoo for your assistance and speedy response.
15 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Rochelle
Thank you so much for your kind feedback! 💙 We’re delighted to hear that Owen Naidoo provided you with excellent assistance and a speedy response.
Providing prompt, professional, and supportive service to our clients is very important to us, and your appreciation truly means a lot. We’ll be sure to pass your kind words on to Owen.
Thank you for taking the time to share your experience with Debt Rescue! 🌟
Kind regards
Marlize
Debt Rescue
My experience with Debt Rescue has …
My experience with Debt Rescue has truly outstanding. Owen Naidoo and the entire team have consistently demonstrated dedication, and genuine care throughout my debt review and annual review journey. Whenever I needed clarity, reassurance,the team was always there to guide me with patience and understanding
Thank you once again, Owen Naidoo, for all your assistance and support during the process.
Regard
Fk
14 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Ammeerah
Thank you so much for your heartfelt feedback! 💙 We are truly delighted to hear that your experience with Debt Rescue has been *truly outstanding*.
It means so much to know that Owen Naidoo and the entire team consistently demonstrated *dedication, patience, understanding, and genuine care* throughout your debt review and annual review journey. Providing clarity, reassurance, and ongoing support to our clients is exactly what we strive for every day.
We’re especially grateful to hear that whenever you needed guidance or reassurance, the team was there to assist you with patience and understanding. We’ll be sure to pass your wonderful appreciation on to Owen and the entire team.
Thank you once again for trusting Debt Rescue and for taking the time to share your experience with us! 🌟
Kind Regards
Marlize
Debt Rescue
The staff areGopd service
The staff are quick to respond and helpfull
12 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Jan
Thank you so much for your kind feedback! 💙 We’re delighted to hear that our staff were *quick to respond and helpful* throughout your experience.
Providing efficient and supportive service to our clients is very important to us, and your kind words are truly appreciated.
Thank you for taking the time to share your experience with Debt Rescue! 🌟
Kind Regards
Marlize
Debt Rescue
To Trisha and Bongani
To Trisha and Bongani
Thank you for assisting with what has happend and i do apologize for my rudeness.
You are kind and warm people and was uncalled for from my side.
Hope you can accept my apology
12 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Annelize
Thank you so much for your heartfelt message and kind words. 💙 We truly appreciate you taking the time to acknowledge Trisha and Bongani for the assistance and support they provided.
It means a lot to hear that their kindness and warm approach made a positive difference during the situation. Please don’t be too hard on yourself — we understand that stressful circumstances can sometimes become overwhelming, and your sincerity and apology speak volumes.
We will be sure to pass your message on to both Trisha and Bongani, and we are certain they will appreciate your thoughtful words greatly.
Thank you once again for your honesty, kindness, and support. 🌟
Kind Regards
Marlize
Debt Rescue
Review
Owen Naidoo made the process quote smoothe and effortless. Debit Rescue has always been accommodating and understood my plight from day one.
Thank you for your continued support
4 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Nirvana
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that Owen Naidoo made the process smooth and effortless for you—this is exactly the level of service we strive to provide.
It also means a great deal to know that Debt Rescue has been accommodating and understanding of your situation from day one. Supporting our clients with care, empathy, and ongoing guidance is at the heart of what we do.
We truly appreciate your feedback and your trust in us. Thank you for your continued support! 💙
Kind Regards
Marlize
Debt Rescue
Owen was helpfiull with my annual…
Owen was helpfiull with my annual review. Complaints are handled politely and friendly.
4 mei 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Deon
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Owen has been really helpful with your review process and that our complaints department has also been supportive. Providing clear guidance and assistance across all departments is exactly what we strive for.
Your feedback means a lot to us
Kind regards
Marlize
Debt Rescue
Owen Naidoo
From the beginning I've had good service. I'm always being kept up to date. Owen Naidoo has also been amazing in my annual review. Weel Done!
29 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Kim
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you’ve received good service from the beginning and that you’ve always been kept up to date—that’s exactly what we strive for. It’s especially great to know that Owen Naidoo has been amazing during your annual review.
Your kind words mean a lot to us—thank you for choosing Debt Rescue!
Kind regards
Marlize
Debt Rescue
Debt Rescue
Debt Rescue. Owen Naidoo. Thank you for your awesome client service.
30 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Astrid
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you experienced awesome client service from Owen Naidoo—this is exactly the level of support we strive to provide.
Your appreciation means a lot to us—thank you for choosing Debt Rescue!
Kind regards
Marlize
Debt Rescue
Debt Rescue - Owen Naidoo
Owen Naidoo has been helpful from the very start. So happy with the service received from Debt Rescue.
23 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Zandalee
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Owen Naidoo has been helpful from the very start and that you’re so happy with the service you’ve received from Debt Rescue. That’s exactly the level of support we strive to provide.
Your feedback means a lot to us—thank you for choosing Debt Rescue!
Kind regards
Marlize
Debt Rescue
Excellent service
Excellent service, Debt Rescue has helped me in more ways than I can explain. A big thanks to Owen for fast and excellent assistance.
23 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Cathy
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you received excellent service and that Debt Rescue has helped you in more ways than you can explain—that truly means a lot to us.
A special thank you for recognising Owen for his fast and excellent assistance. That’s exactly the level of support we strive to provide.
Your feedback means a lot to us—thank you for choosing Debt Rescue!
KInd regards
Marlize
Debt Rescue
Owen is the friendliest most sufficient…
Owen is the friendliest most sufficient consultant working at debt rescue. Highly recommend him
2 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Chantelle
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Owen made such a positive impression as the friendliest and most efficient consultant. That’s exactly the level of service and care we strive to provide.
Your high recommendation means a lot to us—thank you for choosing Debt Rescue!
Kind regards
Marlize
Debt Rescue
Thank You!
I have only received good service from the team at debt rescue. Particularly, when I needed a grace period...Owen Naidoo really simplified the entire process. Thanks!
1 juli 2025
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Rabia
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you’ve received good service from the team and that, when you needed a grace period, Owen Naidoo was able to simplify the entire process for you. That’s exactly the level of support and understanding we strive to provide.
Your feedback means a lot to us—thank you for choosing Debt Rescue!
Kind regards
Marlize
Debt Rescue
Owen is the best assistant that you can…
Owen is the best assistant that you can ask for always ready to assist you in what ever you need
22 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Sophia
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Owen has been the best assistant you could ask for and is always ready to assist with whatever you need. That level of dedication and support is exactly what we strive to provide to all our clients.
Your kind words mean a lot to us—thank you for choosing Debt Rescue!
Kind Regards
Marlize
Debt Rescue
From Professional Support to Negligence
Debt Rescue was brilliant for the first couple of years when I was badly overindebted. I am now at the end of my journey with only one debt to settle. Since then, as I started to clear my debt one by one this year, the communication started to slow down. Suddenly my requests weren't as important. And especially now, with this last account, trying to close it and get them to deduct a reduced amount from my account has been almost impossible. For over two months my emails have gone mostly unanswered, and when they answer, they just resend information that I have sent them with no new direction or next steps. It seems their departments do not communicate with each other, and they definitely do not prioritise clients who are about to leave them because they are settling their debts.
This speaks volumes of how they view client service. When we have business to offer them for the foreseeable future, their communication is brilliant, yet when you are on the verge of leaving them, they drag out the process for as long as they can; they do not answer emails or offer any calls from their end. When they do, they do not take any action. My debt counsellor has probably spoken to me three times since I subscribed to their services three years ago, and they have continued to deduct money from my account for the past two months based on my old debt amount, even though I now have significantly less debt.
This situation is putting my own studies directly in danger, as I budgeted for paying the freed-up monthly amounts towards these studies after settling earlier debts. I now have not been able to continue my studies for two months. This is directly related to Debt Rescue's inability to respond to emails, clarify basic questions, and adjust my debit amount.
You are meant to help clients get OUT of debt, not keep them there. Your initial service was excellent, but it's shocking to see how poorly you treat a client now seeking to escape debt.
21 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day VL
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and impact this situation has had on you, especially at such an important stage of your journey.
We understand your concerns regarding delays in communication, difficulty in finalising your last account, and the debit amount not being adjusted despite changes in your debt position. We also note the impact this has had on your personal planning and studies, which is understandably concerning.
Please be assured that your complaint is being taken very seriously and is receiving our urgent attention. Customer service to our clients is critical to us, and we will be giving this matter our full attention to investigate the concerns raised, including communication, account updates, and the handling of your requests.
We appreciate you bringing this to our attention and would like the opportunity to resolve the matter. Kindly provide your details via direct message so that we can engage with you directly and assist further as a priority.
Kind Regards
Marlize
Debt Rescue
Great customer service from Owen Naidoo…
Great customer service from Owen Naidoo at Debt Rescue. He is attentive to customer requirements and requests.
21 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Osmond
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you received great customer service from Owen Naidoo and that he was attentive to your requirements and requests. That level of care and responsiveness is exactly what we strive to provide to all our clients.
Your feedback means a lot to us—thank you for choosing Debt Rescue!
KInd Regards
Marlize
Debt Rescue
Best service received from Owen Naidoo
Best service received from Owen Naidoo, my query was promptly attended to my satisfaction.
21 april 2026
Review zonder uitnodiging
Antwoord van Debt Rescue (Pty) Ltd
Good day Puseletso
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you received the best service from Owen Naidoo and that your query was promptly attended to your satisfaction. That’s exactly the level of service we strive to deliver.
Your feedback means a lot to us—thank you for choosing Debt Rescue!
Kind Regards
Marlize
Debt Rescue
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.