We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
3,5
9 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
At first I was hesitant to place an order because of the other reviews, but I took the risk since they offer a reasonable price. And it was delivered without any problem. So glad I took the risk, save a lot of money.
The worst part about this company is they use FedEx to ship - and I'm pretty sure they kicked the package from NY to my door at CA.
Ordered some car wash products and first package arrived with some empty bottles. Sent in a request on a Saturday night and Reece from DI responded Sunday morning and had a replacement out the same day.
Unfortunately package arrived like the first one with a leak and product stained box. I'm thankful though they made the effort to replace it.
Tried to talk to their customer support about a order that was supposed to come 2 weeks ago, made me wait a total of 3 weeks and then refused to send me the given item or compensate me for my time, just sent a refund and refused to respond.
Placed an order and they canceled it what a joke
Antwoord van Detailed Image
We are sorry for any frustration, your order was automatically flagged and canceled by our fraud system. For security reasons, we never see or store any customer payment information, which limits our ability to manually verify orders. The payment was immediately refunded, and you should have received an email update at that time.
We completely understand how this can be inconvenient, but these measures are in place to protect our customers information and ensure safe transactions.
If you have any questions or concerns, please email us (https://www.detailedimage.com/Contact/) and a rep can help you place an order without any issues asap.
My order was accurate and shipped the following day after I placed the order. They even went above and beyond to use tape to tape down the lids of the detergents that I ordered in order to prevent them from spilling. My items arrived neatly packed and NOT damaged!!
Antwoord van Detailed Image
Thank you for the kind words! We are thrilled to hear your order arrived quickly and safely as our team always tries to go the extra mile with packaging. We appreciate your support of DI!
Don't buy.
You can't return no matter what.
There is really no such thing as returns SERIOUSLY.....not joking.....don't do it.
Antwoord van Detailed Image
I am sorry for any misunderstanding. We do accept returns and you can review our full policy here: https://www.detailedimage.com/Returns/
The only exceptions are tools, which cannot be returned due to manufacturer restrictions. If you ever have an issue with a tool, we are always happy to help start the warranty process or to help receive more information on repair support through the manufacturer.
I received the Rupes Rotary Ultra Fine White Foam Pad - 5.25" from DetailedImage.com on 9/22/2023.
Shipping time and communication were fine but the product wasn't. The pad had a big crease running down the center on one side and the polishing side had multiple big dents in the foam. The packaging was in a detailed image clear baggie and not the mfg packaging. I don't recall bulk packaging being called out in the product description.
There is no way this was a mistake as the flaws were so apparent.
I have pics.
Antwoord van Detailed Image
Thank you for the review! I can assure you that all of the items we carry and not shipped open, used, or defective. We purchase all of the items we carry directly from the manufacturers we work with and these items are shipped exactly as they are received. In the past Rupes shipped pads in large clear bags and due to us selling pads individually, they are packaged in Detailed Image clear bags. These are quality bags and designed to keep packing material off the face of your pads.
With that said, Rupes recently updated the packaging for their pad lineup and all pads are now wrapped individually in sealed bags.
Even with the pads in their own bags, damages can happen in transit, especially if your order contains heavier items that can dent or damage the pad. No worries though, we always take care of our customers if damages happen in transit. If you have not contacted us yet (https://www.detailedimage.com/Contact/), please reach out so we can replace this pad for you asap.
In my case if i'am going to purchase anything,it's going to be with people like in Detailed Image who care about the customer and their return business,they make sure all customer concerns are addressed promptly.
Antwoord van Detailed Image
Thank you for the support of DI, we appreciate it!
Every transaction I've had with DetailedImage has been fantastic! They always ship quickly, the items always arrive as promised and I always get a fair deal, I cannot recommend them highly enough.
Antwoord van Detailed Image
Thank you for the kind words and support! I am happy to hear that you are enjoying DI!
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
