Fantastic speedy service from Dexam, great products. I previously purchased a Dexam teatowel (ferns) from a store. I found its drying qualities excellent, it washes well and looks great in my kitchen.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Many years ago I purchased a Dexam bowl with supermarket shopping. It has served me well; proved robust and lasted well and still going strong. For this reason I wanted to purchase a set but the super... Toon meer
Bedrijf heeft geantwoord
So pleased with my purchase. I have bought kitchen items from this company before and they are really tops regarding quality goods. I will probably buy all my household i.e. kitchen products requir... Toon meer
Bedrijf heeft geantwoord
I was looking for new oven gauntlets. I had originally ordered these items on Amazon, but after they completely messed the order up, I cancelled it. I ordered directly from the Dexam site and found th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dexam – Innovative Kitchenware Since 1957 For over 65 years, Dexam has been trusted by home cooks and professional chefs alike for quality kitchenware that blends tradition with innovation. Based in the UK, we specialise in premium cookware, bakeware, tableware, kitchen textiles, and accessories. Discover exclusive collections including Sintra, CellarDine, Supreme, and iconic collaborations with RHS, Kellogg’s, and School of Wok. Whether you're preparing everyday meals or entertaining guests, our products are designed to make cooking a joy. Proudly serving retailers and customers who value style, function, and lasting quality.
Contactgegevens
Holmbush Industrial Estate, GU29 9HX, Midhurst, Verenigd Koninkrijk
- cs@dexam.co.uk
- www.dexam.co.uk
4,7
Uitstekend
97 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My next day express delivery stuck…
My next day express delivery stuck somewhere in Parcelforce and I am unsure if I want to be further entertained with the parcel. As per telephone call staff seemed to be friendly but the courier should have been updated to DPD.
5 juni 2025
Antwoord van Dexam
I'm so sorry to hear this! I have passed this information on to our customer services team - we pride ourselves on our delivery service, so this is very disappointing to hear. Please look out for an email from cs@dexam.co.uk
Many thanks, Alice
I ordered on Sunday 1st June and the…
I ordered on Sunday 1st June and the shipment still hasn’t arrived despite stating 1-4 days delivery.
2 juni 2025
Antwoord van Dexam
Hello Harry, I'm so sorry to hear this - please leave it with me and I'll find out what has caused the delay. Many thanks, Alice
Antwoord van Dexam
Thank you for your review, Christine, we really appreciate it! Delighted to know you found the ordering and delivery process easy.
Antwoord van Dexam
Thank you for leaving us a review, Ferzan! We're delighted to know your experience with our products and services was a positive one.
Wanted something
Wanted something! You stocked it! I ordered it and it arrived here! No fuss and fantastic service! Value for money!
21 mei 2025
Antwoord van Dexam
Thank you so much for taking the time to leave us a review, we're delighted to hear that you're happy with all aspects of the service!
Antwoord van Dexam
So happy you're happy with the products, ordering, and delivery, Amanda! Thanks for leaving us a review, we really appreciate it.
Antwoord van Dexam
Thank you for leaving a review, Suzanne, we really appreciate it. Very glad to hear you're happy with the product and delivery!
A few years ago I purchased some of…
A few years ago I purchased some of these Tea towels at a garden center, they are great old fashion large and absorbent went back to buy some more and found they were no longer stocked, so purchased direct from Dexam arrived when said and very please with them, they are the best tea towel to use.
6 mei 2025
Antwoord van Dexam
Thank you so much for taking the time to leave us a review, Roger! We're delighted to hear that the tea towels continue to delight.
Antwoord van Dexam
We're delighted to hear it, Sadie! Thanks so much for taking the time to leave a review, we really appreciate it.
Antwoord van Dexam
Thanks so much for taking the time to leave us a review, Julie! We're delighted to know you're happy with the apron!
Antwoord van Dexam
We hope you enjoy using the product! Thank you for taking the time to leave us a review, we're glad the delivery was swift :-)
Addicted to Mr fox just love it
7 maart 2025
Antwoord van Dexam
He's the sweetest, isn't he?! Thanks for your lovely review Melissa, we really appreciate it :-)
Good quality products.
Easy to use online ordering and quick delivery!
Good quality oven cloths.
20 maart 2025
Antwoord van Dexam
Thank you, Jenny! We're delighted to hear you found the process or ordering easy and that delivery was nice and speedy - it's what we strive for, so it's wonderful to hear from you. Enjoy your oven gloves :-)
Poor kitchen timers
We purchased a digital kitchen timer. The way it functions is not good. When the timer reaches zero and you press to stop it, it resets to the time set. If, say, you had the timer set for 20mins, but wanted to set 19mins, you would have to increase the time a min at a time until it gets to 99 and then carry on round through 00 to 19.
Battery life is shorter than expected for what the device stands. Looks good and the magnetic mounting is good, so, two stars.
12 mei 2023
Review zonder uitnodiging
Antwoord van Dexam
Thank you for sharing this feedback with us, it really helps us with our product development. Apologies for not having previously replied - we weren't using Turstpilot at the time so didn't see it!
Coffee bamboo cup
Last year my Husband bought a Dexam bamboo coffee cup in TX Max, unfortunately he drop it on a floor a few times and last time it broke. He was very angry on him self. So I tried to find him another one, on Amazon unsuccessfully. He said I would like the same cup but at the moment Tk Max is closed so no cup. I took the broken one checked the bottom might have a company name and BINGO 😁 Soo went to google and found it on Dexam online shop. Bought the cup, it was dispatched and arrived very quickly.
All recommendations for Dexam.
22 mei 2020
Review zonder uitnodiging
Antwoord van Dexam
Delighted to hear you found a replacement, Deborah! Glad we could be of service :-)
Exemplary Service
I needed to order a cast iron casserole dish which was required to be definitely delivered before today, Saturday 22nd of June. On the 18th of June I had placed an order with House of Fraser and paid for a one day delivery service. As of today no delivery has taken place and it’s impossible to contact their customer services, if indeed such exist.
Yesterday I contacted you (Dexam) and spoke with 2 different female members of staff and asked that if I placed an order for a casserole dish could you guarantee that it would be delivered next day. Both ladies assured me that delivery would not be a problem. The order I subsequently placed was to come with express delivery.
Today, Saturday 22 June 2019, my doorbell rang at 0910 and there was a courier with my casserole dish less than 24 hours after I had placed my order.
I would like to thank you (Dexam) for your exemplary service and as such I will be placing this letter in its entirety on Trust Pilot.
22 juni 2019
Review zonder uitnodiging
Antwoord van Dexam
What a wonderful review, thank you so much for taking the time to share this, Liam. We didn't use Trustpilot at the time you wrote this, and so weren't alerted to it. But I can assure you that it really made us smile this morning! Thanks again, it means a lot to us.
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