Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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Lees wat reviewers zeggen
We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... Toon meer
Bedrijf heeft geantwoord
We met Brad at your Ashford store today. He was very friendly, he offered us coffee (which we didn’t accept) and he was very attentive and helpful today. He understood that we needed time to have a lo... Toon meer
Bedrijf heeft geantwoord
Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, Verenigd Koninkrijk
- 0123 350 3089
4,9
Uitstekend
5K reviews
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Excellent service
Excellent service, staff friendly knowledgeable and detailed in their approach to total customer satisfaction, well done Ashford DFS staff
12 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Jamie was super helpful and friendly
Jamie was super helpful and friendly. He really took an interest in what we wanted and made sure everything was perfect.
11 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello Katherine,
Thanks for your lovely feedback, we’re glad to hear Jamie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofa purchase
Mark was friendly and helpful, a nice , smooth experience , so far, for the purchase of a new sofa
10 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Very nice well understood and explained everything to my need very helpful staff especially Inlay
Very nice well understood
9 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great the way we were left to browse…
Great the way we were left to browse with out being pestered by sales persons until we were ready to place our orders. Sales people were lovely. I would recommend.
7 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
What an amazing experience
What an amazing experience! Priya was professional, friendly and helpful throughout. Was able to answer all our questions and left us feeling very satisfied with our purchase. Excellent customer service and would not hesitate to recommend DFS to anyone 😊
6 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great and friendly staff bit to long…
Great and friendly staff bit to long winded but got there in the end good to do business with
6 augustus 2026
Antwoord van DFS Furniture - Ashford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Ashford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service from Pryia who helped us…
Great service from Pryia who helped us today with our order. Professional & friendly service.
5 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Had a 2nd great experience at Ashford…
Had a 2nd great experience at Ashford DFS, was offered hot drinks by Freddie, who clearly knows his stuff.
Gave us some great advice and tips when deciding to choose the right sofa for us.
He was so friendly, pleasant and funny.
Also has great shoes lol.
Thank you Freddie and the DFS Ashord team.
4 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very professional and efficient…
Very professional and efficient service. Fred was very helpful, friendly and well informed.
4 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
So easy……
Mike made the whole process easy from start to finish.
Explained everything as he went along.
Looking forward to receiving our new suite in a couple of weeks.
3 augustus 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Staff service
Recently went into DFS to order a sofa we have liked for months and decided it was the one, during the whole interaction with the member of staff helping us we felt condescended and as if we were treated like children. After hearing the long wait for the sofa we left to discuss it further as hadn’t expected it to be 12 weeks as we’ve been redoing the room for 3 months already. Once we returned to get said sofa as we decided we had no choice but to wait we received a comment from the staff member of ‘ so do you have the money now?’ Personally I found that offensive to ask anyone and so did my partner as we only left to discuss if we can wait that long and if we wanted pillow back or formal. If we didn’t have the money we wouldn’t have returned or even gone in the first place. Sadly we have already purchased our sofa and will now wait for it to arrive, if we were able to do this again we wouldn’t have returned and would have gone elsewhere as we were disgusted by the way we were spoken to. This is our first time buying a sofa and this experience has made it feel awful.
2 augustus 2026
Antwoord van DFS Furniture - Ashford
Good Afternoon Jasmine,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Great service good selection
Mike was very helpful, he listened to my needs and gave me options that suited them
1 augustus 2026
Antwoord van DFS Furniture - Ashford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and professional service
Friendly and professional service. Extremely helpful and patient. Thank you Emily
1 augustus 2026
Antwoord van DFS Furniture - Ashford
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
A great experience
Was very relaxing wandering round the vast collection of furniture at my local DFS Ashford. Freddie (member of staff) was so helpful and friendly. He showed me to the exact furniture I was looking for and preceded to help me make a purchase. It was easy and stress free. Freddie was very friendly and even got me a coffee as we chatted.
29 juli 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Excellent DFS furniture purchase.
The assistant was extremely helpful and courteous throughout. She answered all queries in depth and detail. We have now purchased 2 extremely comfortable recliner armchairs.
30 juli 2026
Antwoord van DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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