The store smells amaising, always is. The staff are amaising, was seen by the manager yesterday who was so helpful, went back today with family member to help me decide, we were helped by Tim and I f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... Toon meer
Bedrijf heeft geantwoord
We had a great experience with Kieran who helped us buy our first sofa! He was extremely helpful and filled us in with all aspects of the process without rushing through or making us feel pressured at... Toon meer
Bedrijf heeft geantwoord
Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, Verenigd Koninkrijk
- 0333 999 9528
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely lady that severd us couldt do…
Lovely lady that severd us couldt do enough for us
21 februari 2026
Antwoord van DFS Furniture - Barnstaple
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Barnstaple
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
The staff were welcoming and…
The staff were welcoming and knowledgeable and took time to inform our purchase decision.
5 maart 2026
Antwoord van DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady in the store was incredibly…
The lady in the store was incredibly helpful and attentive. She listened to what we were looking for and her advice really helped us commit to buying our new sofas.
5 maart 2026
Antwoord van DFS Furniture - Barnstaple
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Barnstaple
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very easy interaction
A very easy interaction, James was excellent, very friendly and professional.
3 maart 2026
Antwoord van DFS Furniture - Barnstaple
Good morning Peter,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Relaxed atmosphere
Relaxed atmosphere, no pushy sales people just helpful and chatty, seamless purchase.
2 maart 2026
Antwoord van DFS Furniture - Barnstaple
Good afternoon Chris,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, with staff knowledge on hand. I didn't feel pushed to make a purchase and was left on my own free will to ask for advice. Very friendly staff and the sales lady Kerry was very helpful and talked me through each step A+
1 maart 2026
Antwoord van DFS Furniture - Barnstaple
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Barnstaple
Good Afternoon,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Very easy & efficient transaction
Very easy & efficient transaction, all requirements were well explained and Kieron was very helpful in explaining it all.
27 februari 2026
Antwoord van DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The patience of staff especially as we…
The patience of staff especially as we were quite indecisive 🙄
19 februari 2026
Antwoord van DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
A very comprehensive explanation about…
A very comprehensive explanation about the item I have bought. Friendly and helpful staff.
26 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good Afternoon Claudine,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Barnstaple
We appreciate you taking the time to leave us this wonderful review. We are so happy to hear about your positive experience.
Kind Regards,
Vanessa
DFS Customer Support
Jamie at the Barnstaple store was very…
Jamie at the Barnstaple store was very helpful when ordering my new corner sofa. Couldn't fault his customer service.
I only gave DFS a four star because i don't believe that charging over £100 for delivery is good considering how much i have spent.
18 februari 2026
Antwoord van DFS Furniture - Barnstaple
We're happy to hear that you found our team member helpful when ordering your new sofa. We appreciate your feedback regarding the delivery charge. We'll consider your comments as we continuously evaluate our services. Thank you.
Kind Regards,
Vanessa
DFS Customer Support
Friendly sales staff
Friendly sales staff, offered tea and coffee only thing I would say is the air freshener very overpowering.
21 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good morning Robert,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lucia was fantastic
Lucia was fantastic! Very welcoming and polite, made us feel so comfortable. She explained everything in detail and made sure we went for the best options for us. Would highly recommend going to Lucia when purchasing a sofa!
21 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The very helpful
The very helpful, but not pushy sales assistant. He knew all about each product that we asked about. He didn’t follow us around but was available when we needed him
21 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good afternoon Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely store
Lovely store, great layout, nice and light. Kieran was so helpful but not pushy.
20 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
New suite of furniture
Very helpful with our choices good knoledge of products no pushyness to buy would recommend this store
19 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We ordered the sofa online as we…
We ordered the sofa online as we visited the Barnstaple store yesterday for the second time at 12.35, the store was empty no other customers apart from us. There were two sales assistants one sat on a sofa at the back and the other leaning against the wall. Neither of them asked if they could help they just ignored us. We had gone in with every intention of placing an order but due to the complete lack of Customer interaction and service we left, deciding to order online very disappointing.
16 februari 2026
Antwoord van DFS Furniture - Barnstaple
Good afternoon Paul,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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