We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... Toon meer
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Lees wat reviewers zeggen
Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furni... Toon meer
Bedrijf heeft geantwoord
Visited the Birstall store 3 times over 3 days running. We managed to speak to Robbie on each occasion, who answered all our questions with a smile. He made the purchase of our suite relative... Toon meer
Very good service, didn’t pounce on us soon as we got into the shop let us wander and find the one we liked before approaching us, very good customer service to ensure you’re getting the best you can.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Verenigd Koninkrijk
- 0333 999 9807
4,9
Uitstekend
8K reviews
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Antwoord van DFS Furniture - Birstall
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Very helpful and professional even…
Very helpful and professional even though the sofa I wanted wasn't in the store.
22 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The staff were great GOLD STAR
The staff were great. Very helpful. Answered all my daft technically questions, took the time to explain all options for paying, I didn’t fell pressured into buying anything.
which is why she landed a sale of £3,500.
I think the lady that helped us was Lynn(she works part time) and she couldn’t have been more helpful. 10/10
22 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Super helpful
The 2 ladies who we spoke with were super helpful and also suggested some alternatives to what we were originally looking at purchasing.
22 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent experience
Excellent experience, very helpful in helping us find the right sofa, material, colour etc to fit in with our existing lounge furniture
22 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience in your Birstall retail…
Great experience in your Birstall retail park store . Lynne the sales assistant was excellent from start to finish . I calledin briefly on Friday with my daughter for information on a sofa and returned on Saturday to purchase the sofa . It was definitely service with a smile and a few laughs , she went through everything in detail and nothing was too much bother . Some furniture stores are very hard sell and don’t always know the product they are selling !!it was a refreshing change to have a very relaxed non pushy experience.I would have walked out of the store if the sales assistant had been too pushy .I can honestly say that this was without doubt the best sales experience ever and that was due to Lynne and her very relaxed and accommodating attitude . Well done.. I will definitely be back in the future as and when I need a new sofa.
22 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Staff member
The lady who served me was so lovely! I wasn’t sure the first time I visited the store but she went above and beyond to help me decide what would work best!
After looking wise where I came back and honestly was due to her help! Again she helped me choose the right size and double checked all of my questions! She was so lovely!
21 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
staff and service
great staff great service got the sofas we wanted all dealt with very professional by the two ladies
21 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good service
13 augustus 2026
Antwoord van DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The young man explained everything to…
The young man explained everything to me. Checked i understand everything. He was good with our young children.
20 augustus 2026
Antwoord van DFS Furniture - Birstall
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
My experience at dfs was amazing and…
My experience at dfs was amazing and the 2 ladies were so friendly , helpful and welcoming. They were also so friendly with my 1 year old daughter while we went through the process! The whole experience was so easy and stress-free. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️
20 augustus 2026
Antwoord van DFS Furniture - Birstall
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really easy to deal with
Really easy to deal with, I was only in the shop for 15 minutes
19 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello Rob,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really helpful salesman
Really helpful salesman, not pressurised at all. Helped us chose exactly the sofa we wanted, in the right colour and material , which was not one of the standard ones offered.
15 augustus 2026
Antwoord van DFS Furniture - Birstall
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Buying a sofa from DFS
Lynne supported our sofa experience with confidence, kindness and compassion. Her expertise was greatly appreciated and enhanced our confidence in her company. Thank you.
17 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello Karl,
Thanks for your lovely feedback, we’re glad to hear Lynne met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Had a great experience looking for a…
Had a great experience looking for a sofa, staff were friendly and very helpful without being overbearing or too pushy.
16 augustus 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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