We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We went to DFS to shop for a sofa for our new home and were greeted by Robby. From the start, he made us feel comfortable without being overwhelmed by all the choices available. We had a particular... Toon meer
Bedrijf heeft geantwoord
Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furni... Toon meer
Bedrijf heeft geantwoord
Visited the Birstall store 3 times over 3 days running. We managed to speak to Robbie on each occasion, who answered all our questions with a smile. He made the purchase of our suite relative... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Verenigd Koninkrijk
- 0333 999 9807
4,9
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We had to wait a long time for a family…
We had to wait a long time for a family that was looking at a sofa we were interested in. Robbie very kindly ask if we were OK. When I explained he politely asked the sales person to move the family whilst we had a look. We finished up purchasing the sofa. If it was not for Robbie I think we would have left
Thank you so much, can't wait for our new sofa to arrive.
19 juli 2026
Antwoord van DFS Furniture - Birstall
Hello Joanne,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
We had a great experience today
We had a great experience today! Found the perfect sofa and had such great customer service. I didn’t get the ladies name however she was fab, and so helpful!
19 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Very friendly customer service
Very friendly customer service. Knowledgeable and amusing. No stress or pressure from any of the team or our salesperson.
18 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very professional and helpful
Very professional and helpful. Staff were attentive and helped with any queries.
18 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sofa purchase …
There was a great choice of recliner sofas, I tried them all out and found the best one for me. Once found the staff were excellent in talking me through the purchase process. Overall an excellent experience.
17 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Pleasant young lady who is in training
Pleasant young lady who is in training, checked with her manager to make sure she gave us the correct information. Was helpful but didn’t put us under any pressure, she explained the extras available and accepted our choices.
14 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Professional
Professional, friendly but not overly.
Knew his way round the iPad to bring up all the correct details. Double checked I’d ordered the correct item
14 juli 2026
Antwoord van DFS Furniture - Birstall
Hello Jen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
young man who served us was really…
young man who served us was really good, no pressure selling which we like, answered our questions then left us alone until we required his assistance
12 juli 2026
Antwoord van DFS Furniture - Birstall
Hello Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were made welcome and were asked for…
We were made welcome and were asked for any help if so they were glad to help us in any way,we were not rushed or pushed in purchasing the furniture,They were very helpful.
13 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Hello Charles,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service
They couldn’t do enough for us! We were going to pay outright but we needed to put another deposit on the house so they organised finance last second!
2 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Polite service and excellently…
Polite service and excellently demonstrated the product. Brilliantly explained our options and financial options.
8 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly and helpful
Very friendly and helpful, not overwhelming in anyway at all.
10/10 thank you Sunny
5 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Not having the best experience with DFS…
Not having the best experience with DFS the purchase went fine sofa arrived yesterday and it was unable to fit through the door so back it went .
Tried to ring to speak to someone at DFS was redirected to another number who refused to give me store number
Saying it could take up 72 hrs for someone to call me and I just have to wait .
Im presently with out any seating and no idea when I can reorder
Seems to me DFS are very accommodating when you purchase after wards not so much
Disappointed with this
6 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Birstall
Good morning Ann,
Thank you for taking the time to share your review with us, we are really sorry to hear that your delivery was unable to be completed and do appreciate the urgency required on this. Your concerns have been raised with the ordering branch who will be in contact as soon as possible to discuss the options available.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very easy and straightforward shopping…
Very easy and straightforward shopping experience. The customer service was second to none with the staff being very knowledgeable on the products they sell.
6 juli 2026
Antwoord van DFS Furniture - Birstall
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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