We had a great experience with Akash when choosing our sofas. He made the whole process so easy and stress free. He was extremely helpful, patient and knowledgeable, and took the time to explain eve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From just popping in to look to get some ideas, we came away with 2 new sofa's, the staff were excellent in helping to choose and also answered all our questions. Definitely recommend this store if yo... Toon meer
Bedrijf heeft geantwoord
I am sorry I can’t remember the sales assistant but I would score her 10. She knew all the answers to our questions and her approach was really lovely. Very informative but giving us space to make our... Toon meer
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We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Valley Road, BD1 4AG, Bradford, Verenigd Koninkrijk
- 0333 999 9734
4,9
Uitstekend
3K reviews
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Great customer service very helpful…
Great customer service very helpful staff very happy with service.
14 april 2026
Antwoord van DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Zarah was really helpful and provided us with all the important information we needed to know about the kind of sofa's we were buying
13 april 2026
Antwoord van DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Really disappointed
Really disappointed.
I Ordered san mateo
1 power G and 1 power no arm unit
Having the option to move no arm to any side.
I told them exactly what I wanted and why I wanted it like this.
Well instead I was sent option R 2corner 2 .
They wouldn’t take it back said I ordered this one. my fault I didn’t check the papers just took there word for it and trusted them. sofa cost me £2399 . They said well this option was cheaper than the other option and they couldn’t take it back. They really mess up.
Sofa arrived with 3rd party delivery no legs on sofa was left like this for a few days after chasing them up. Offered me £100 cash back because they messed up.
It wasn’t the first time I bought a sofa A few months prior I bought a £3500 sofa to which went quite well as that was a 2 2seater quite straight forward and already in stock.
Don’t trust what they say read and check papers. No exchanges refunds or part exchange what I asked for they weren’t bothered and it was a lot of money involved.
Poor service once you buy.
13 juli 2025
Review zonder uitnodiging
Antwoord van DFS Furniture - Bradford
Good morning,
Thank you for taking the opportunity to share your review with us, it is disappointing to hear of the issues faced upon your recent purchase at DFS. For store orders, we request the order is thoroughly checked prior to completion to ensure you are happy with the product, the terms and conditions are available to view at the point of purchase also.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The worker there called aaksh gave us a…
The worker there called aaksh gave us a very good idea for our living room and was very helpful
18 april 2026
Antwoord van DFS Furniture - Bradford
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Outstanding Service from Haassan at…
Outstanding Service from Haassan at DFS!
I recently had the pleasure of working with Haassan at DFS, and I couldn’t be more impressed with his level of professionalism and knowledge. From the moment I walked into the store, he was welcoming and attentive, making sure to understand exactly what I was looking for.
Haassan took the time to walk me through various options, offering insights on quality, comfort, and pricing without being pushy. He was able to answer all of my questions with ease and genuinely seemed to care about helping me find the perfect furniture for my home.
What stood out most was his patience and willingness to go the extra mile to ensure I was completely satisfied. It’s rare to find someone so dedicated to providing a personal touch in customer service, and Haassan definitely made my shopping experience at DFS a great one.
I highly recommend Haassan if you’re planning to visit DFS—he’s friendly, knowledgeable, and truly a pleasure to work with. Thank you for making my purchase easy and enjoyable!
16 april 2026
Antwoord van DFS Furniture - Bradford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Hassan.
Kind Regards,
Jordan
DFS Customer Support
Rash was very helpful and showed me…
Rash was very helpful and showed me lots of options and great deals. Really happy with my service today and the manager checked over the order to make sure it was all ok
17 april 2026
Antwoord van DFS Furniture - Bradford
Good Morning,
We are really happy that Rash met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Pleasant and informative conversation…
Pleasant and informative conversation about the furniture.
16 april 2026
Antwoord van DFS Furniture - Bradford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were very impressed with Aakash at…
We were very impressed with Aakash at Forster Square retail park. He knew all about the furniture in the store, and guided us towards the products that matched our shopping list. There wasn’t any hint of pressure, and gave us the time to think it all through. He answered all our questions clearly, and even offered us a coffee! 5star rating!
16 april 2026
Antwoord van DFS Furniture - Bradford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Rash was brilliant
Rash was brilliant, he was very proffesional and knowledgeable. left us to make our own choices but was on hand to advise and answer any questions. Fab service.
14 april 2026
Antwoord van DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Bradford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely experience with Aakash mehmood…
Lovely experience with Aakash Mehmood at DFS Bradford, found us some lovely deals!
6 april 2026
Antwoord van DFS Furniture - Bradford
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Amazing experience today at dfs
Amazing experience today at dfs. Didn’t get hassled while looking for sofas. I did look online and I knew exactly which sofa I wanted but still browsed to make sure it were the one I definitely wanted. Zara was great once I said it’s that one went through everything with me from cover to how to look after my new sofa. Even for £200 to spend due to my purchase price being so high 🙌🏼 WINNER. Looking forward to my new sofa being delivered.
12 april 2026
Antwoord van DFS Furniture - Bradford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing quality and great customer service
Had a great experience today at dfs. Khizar was very friendly and knowledgeable, he was very helpful in choosing the right sofa for our home! When finalising our order, Khizar made sure to give us all the information we needed and answered any questions we had so we we were confident in our decision. Thank you again Khizar!!
12 april 2026
Antwoord van DFS Furniture - Bradford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
A very welcoming salesman who made us…
A very welcoming salesman who made us feel important and really helped us and was very patient with us too. Helped us through everything and made it all feel easy
11 april 2026
Antwoord van DFS Furniture - Bradford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent Customer Service
I had a great experience at this store. The customer service was excellent, very helpful, friendly, and professional.
Akash took the time to answer my questions and made the whole process smooth and easy. I really appreciate the support and would highly recommend!
10 april 2026
Antwoord van DFS Furniture - Bradford
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
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