Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Toon meer
Bedrijf heeft geantwoord
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Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Toon meer
Bedrijf heeft geantwoord
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... Toon meer
Bedrijf heeft geantwoord
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
971 Great West Road, TW8 9DN, Brentford, Verenigd Koninkrijk
- 0333 999 9827
4,8
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Needed to buy a sofa and chair in a hurry and the information and support for the correct choice was speedy and knowledgeable. Excellent staff.
17 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello Francesca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great
What made my experience great was the customer service that I received when I was purchasing my new sofa at the brentford branch. I am very content with the way they explained and broke things down and explained things for me.
6 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great staff member
Honestly, our sales guy Harri made the experience easy but I would say the store is understaffed
13 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sweeda was very helpful and knowledgeable
Sweeda was very pleasant, helpful and knowledgeable. She took the time to advise and show me different styles.
11 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello Carol,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
So much to see and choose from and…
So much to see and choose from and staff were very helpful what l liked was l could take my time and look properly before making my decision the shop assistant was lovely and very helpful
4 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
All of the customer service was of the…
All of the customer service was of the highest standard. We didn't feel pressured to make a purchase and to be offered coffees was lovely. What a great team they are.
9 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Verry nice staff and verry help full
7 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales lady was superb
The sales lady was superb, knew when to wander off instead of being pushy.
Really didn’t like the volume of the tv that was playing, it’s like they must get a lot of deaf people in there
8 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
I would I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everythin
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything clearly, answered all our questions, and never made us feel pressured.
Her excellent customer service, knowledge, and friendly attitude gave us the confidence to choose and buy our bed. She made the whole experience easy and enjoyable.
Laila is a real credit to the DFS Brentford team. Thank you again for all your help—I would highly recommend anyone visiting the store to ask for her.
28 juli 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
5 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very helpful sales girl
Very helpful sales girl
Gave all options, sizes and colours available very polite and very efficient
4 augustus 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Highly recommend DFS Brentford
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drink, under no pressure. Last weekend I went with my husband and bought the sofa. We had more valuable assistance re delivery/dimension details from Johan and a young lady who took our details etc (apologies, I can't remember her name). Overall fantastic service and have to say, these 3 people know their stuff. Highly recommend 👌
1 augustus 2026
Antwoord van DFS Furniture - Brentford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful assistant
Really helpful assistant, friendly and didn’t hurry us at all.
Good coffee!,
1 augustus 2026
Antwoord van DFS Furniture - Brentford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Approach to serve, open and honest advice, no pressure tactics.
Izzy was prompt in attending to us on arrival.
She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects of the products was frank, competent and most welcome. She made us feel at ease and under no pressure to come to our decision. Excellent.
Johannes in verifying the details was efficient and thorough: a great team.
31 juli 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
10/10 experience at DFS
10/10 experience at DFS and that's all thanks to Hardeep and Manager Yohan! Both very experienced, super welcoming and helped me find a perfect sofa after my hunt for years! Thanks again to both men.
31 juli 2026
Antwoord van DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The staff were extremely helpful
The staff were extremely helpful, no pressure to buy, easily found what I wanted.
25 juli 2026
Antwoord van DFS Furniture - Brentford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were brilliant and helpful
Staff were brilliant and helpful, I asked lots of questions that they answered, very quick response on entering the store.
25 juli 2026
Antwoord van DFS Furniture - Brentford
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
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