DFS Furniture - Bury St Edmunds Reviews 

We had such a great experience buying our new sofa! The whole process was so easy and straightforward from start to finish. The lady who helped us was absolutely lovely, friendly and really helpful without being pushy. She made the whole experience stress-free and enjoyable and was there to answer any questions we had. We’re so happy with our new sofa and would definitely recommend! 😊

Rachel greeted us at the front of the store in Bury St Edmunds and provide all the information we needed without being too pushy (although we didn't go for an orange suite!).

We were served by Louise. Pretty much made us feel right at home. She explained the product very well and never one pressured us into a purchase. All had a laugh along the way. She was more than helpful. Very good experience and I'd fully recommend

Staff are amazing - so helpful, friendly and knowledgeable about their products. They were clear about pricing and offers, without being pushy.
The website is clear and so easy to use, with all the information you need. The entire experience was so easy.
Huge thank to Marvellous Matt, Coffee Conner and Racy-rebel Rachel.xxx

Greeted with a good morning ! Connor was very helpful , and made the experience of ordering our sofa very pleasant . Thankyou

Connor was very knowledgeable and reassuring. He was able to answer all our queries logically and clearly.

The range of sofas and payment options suited our needs, and were easy to understand.

Quick an easy , great staff

DFS in Bury St Edmunds has been by far the best to deal with over the last2 days going to different stores. Matt and Rachel were brilliant,never pushy,left us to try out sofas, and very helpful when needed. Can't recommend enough,nice to have sales people without the usual nonsense.

Lovely young lady, very knowledgeable on the products and extras like sofa care.

Both staff members were excellent and very helpful

I came in with 20 mins to purchase a sofa, mission accomplished thanks to the great staff! Attentive and efficient with a smile!

Knowledgeable friendly team members. The overall feel and cleanliness of the showroom was very good. I was made to feel my presence was welcome and my custom was genuinely appreciated which is uncommon in large multi-site businesses. Connor was very customer focused but not intrusive during my browsing of the store, and explained all aspects of both the products and services I purchased.

Friendly staff and brilliant service

We was left to browse and not followed around , then when we wished to order offered to see colour on a sofa to make sure we liked ,double checked measurements and lovely cofffee but no hard sell which we love personally

Staff member was very helpful, friendly and professional

Excellent and helpful service from Imogen.
Would highly recommend.

Matt at DFS Bury St. Edmunds sat down with us, after we had chosen the three piece suite we wanted, He offered us a drink, went through every detail on our chosen furniture, right down to leather care. Outstanding customer service all round. A+++++

The staff and their customer service was amazing! They were very helpful making us feel good about taking our time to make a decision with no pressure. They offered us drinks and were great about answering even the smallest questions.

Good customer service