Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... Toon meer
Bedrijf heeft geantwoord
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All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... Toon meer
Bedrijf heeft geantwoord
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... Toon meer
Bedrijf heeft geantwoord
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
4 Westway, CM1 3FJ, Chelmsford, Verenigd Koninkrijk
- 0333 999 9522
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff were very helpful and friendly
The staff were very knowledgeable and engaging, offering insight and suggestions based on our criteria.
22 mei 2026
Antwoord van DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service Stephen was extremely…
Great service Stephen was extremely helpful and knowledgeable
30 mei 2026
Antwoord van DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service and the staff…
Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges
28 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello Jenny,
Thanks for your lovely feedback, we’re glad to hear Sarah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.
26 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello Kimberely,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Highly recommend if you’re looking for a sofa! 🤩
We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!
24 mei 2026
Antwoord van DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Fantastic customer care
Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks
23 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience at DFS this…
Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.
23 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Marco and his team were polite
Marco and his team were polite, helpful, clear and made shopping straightforward and easy. Marco explained my various options patiently and throughout my experience i felt much supported. Many thanks to them.
23 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Sales staff where very helpful talked…
Sales staff where very helpful talked me through the whole order.
21 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
New sofas purchase
The sales staff were friendly, knowledgeable and explained all our options available. We have bought sofas from DFS before and are very happy with their customer service and product quality
13 mei 2026
Antwoord van DFS Furniture - Chelmsford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Good morning Rosie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience from start to finish…
Great experience from start to finish looking for a sofa for the new house. Was greeted warmly by Alex upon entry and offered help, but not overbearing. We had previously seen something we liked but we're since unsure about, so Alex talked us through different options along with the different materials and colours available to us. Offered us a drink, took time to clearly explain the different add ons available to us and helped us make a choice for the sofas we needed. Would highly recommend
12 mei 2026
Antwoord van DFS Furniture - Chelmsford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alex met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and no pressure to decide
The sales assistant was very helpful and especially patient with us, as we struggled to pick between two ranges. We had a very bad experience with a different company which ended up with the furniture ombudsman finding in our favour so we were rather nervous to avoid similar issues but the process was straightforward, and we have had more contact from DFS (with useful information - not spam) than the whole time with their competitor. We look forward to receiving the furniture in a few weeks. Thank you.
3 mei 2026
Antwoord van DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very positive experience
A very positive experience. Alex talked us through our purchase thoroughly. Would highly recommend.
9 mei 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent experience in DFS today
Excellent experience in DFS today. Was welcomed in to the store, had help choosing certain aspects of the sofa we wanted and given great advice during it.
4 mei 2026
Antwoord van DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
I ordered two and three seater power…
I ordered two and three seater power recliners online after trying in store. Delivered in less than two weeks . Very polite and experienced delivery men .
Lovely sofas and happy with look and comfort.
4 mei 2026
Antwoord van DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very professional and informative…
Very professional and informative service. Made me feel at ease.
2 mei 2026
Antwoord van DFS Furniture - Chelmsford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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